点评:As frequent visitors to Colombo, Odel has become a regular visit over the years. This year was more memorable than most for different reasons. As an aside some of the new T-shirt designs are excelent. More importantly my 4 year old left his back pack unattended in the courtyard outside the main entrance. unfortunately it contained my IPad. We had not noticed until we had returned to our hotel and we were scheduled to fly back to the UK that night. It was five minutes to the store closing when we phoned to see if they had been handed in an regrettably it had not been. Then 30 mins later a representative of the security at the store phoned, they had reviewed the cctv and had seen my son leave the back pack on a table and one of the staff took it and gave it to the checked bags section at the front. It was located and two members of the security team delivered the bag to my hotel, totally unexpected as we were prepared to have a friend pick it up and return it to when visiting the UK at a later date. It is easy to think that institutions can rest on thier reputation especial one as established as Odel, but this act of dilligence and kindness shows that customer care is still very important at this store. My only regret is i did not remeber the names of the staff involved. Thanks Odel for hiring good people to the less celebrated but equally important part of your team.
翻译:作为科伦坡的常客,奥德尔多年来已成为常客。由于不同的原因,今年比大多数年份更令人难忘。顺便说一句,一些新的 T 恤设计非常出色。更重要的是,我 4 岁的孩子把他的背包留在了主入口外的庭院里,无人看管。不幸的是,里面有我的 iPad。直到我们回到酒店才注意到,我们计划当晚飞回英国。距离商店关门还有五分钟,我们打电话询问他们是否已经上交,遗憾的是还没有。 30 分钟后,商店的一名保安代表打来电话,他们查看了闭路电视,看到我儿子把背包放在桌子上,其中一名工作人员接过它,并将其交给前面的托运行李区。它被找到了,安全团队的两名成员将包送到了我的酒店,这完全出乎我们的意料,因为我们准备让朋友来接它,并在稍后访问英国时将其归还。人们很容易认为机构可以依靠他们的声誉,尤其是像 Odel 这样的机构,但这种勤奋和友善的行为表明,客户关怀在这家商店仍然非常重要。我唯一的遗憾是我不记得相关工作人员的名字。感谢奥德尔为团队中不那么出名但同样重要的部分聘用了优秀的人才。