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Ashley R
Inconsistent dress code but discrimination at best!
Twist的点评
点评：I was visiting Miami for the weekend, and after an amazing dinner at Yamashiro Japanese Restaurant, my friends suggested we end the night at Twist. Unfortunately, what should have been a fun experience turned into one of the most disappointing and humiliating experiences I've had at an LGBTQ+ establishment.
Upon arrival, security was professional in checking IDs and bags. However, I was denied entry because I was wearing flat sandals/flip-flops. I was told my shoes were not allowed because broken glass inside the bar could cut my feet and was instructed to go purchase a pair of closed-toe shoes before I could enter.
Wanting to enjoy the evening with my friends, I left, bought another pair of shoes, and returned.
Once inside, I was shocked to see numerous women throughout the venue wearing the exact same style of open-toe sandals and flip-flops that I had originally been denied entry for. My friends witnessed it as well. At that point, I felt singled out and questioned why the rule had only been enforced against me.
I documented what I saw by taking photos of multiple patrons wearing similar footwear and asked to speak with a manager. Lucas (also known as Ernesto) came over, but the conversation was disappointing from the start. Before I could fully explain what had happened, he interrupted me and said I was repeating myself. When I showed him the photos, he dismissed them by saying they could have been taken anywhere. Even after I showed him the timestamps and explained that I had several witnesses who saw the same thing, he refused to acknowledge the inconsistency.
I then asked him what he was going to do to address my situation as a paying customer who had clearly been subjected to inconsistent enforcement of the dress code. His response was simply, "No. I'm not going to do anything about your situation. Those are our rules."
What was most disappointing wasn't even the decision itself—it was the complete lack of customer service. I frequent establishments across the country and work in the entertainment industry, where guest experience is paramount. I understand that businesses have policies, and I wasn't asking anyone to break the rules. But when it's clear that a guest feels they were treated unfairly, a sincere apology, acknowledgment of the concern, or even a willingness to investigate goes a long way. Instead, I was met with indifference and dismissal.
That response told me everything I needed to know.
As I was leaving, I spoke again with the same security guard who had initially denied me entry and showed him photos of at least six women wearing sandals that looked just like mine. He insisted they weren't flip-flops despite what was clearly visible in the photos.
To make matters even more confusing, several guests entering the club complimented my outfit and expressed that they didn't understand why I had been turned away in the first place.
As someone who was visiting Miami and looking forward to experiencing one of its most well-known LGBTQ+ venues, I left feeling embarrassed, dismissed, and unfairly singled out. I fully respect that businesses have the right to establish and enforce dress codes. However, those rules should be applied consistently to every guest. When they are enforced selectively, it naturally leaves customers questioning whether they were treated differently.
Unfortunately, because of how this situation was handled by both security and management, I won't be returning to Twist, nor would I recommend it to others looking for an inclusive and welcoming experience.
Upon arrival, security was professional in checking IDs and bags. However, I was denied entry because I was wearing flat sandals/flip-flops. I was told my shoes were not allowed because broken glass inside the bar could cut my feet and was instructed to go purchase a pair of closed-toe shoes before I could enter.
Wanting to enjoy the evening with my friends, I left, bought another pair of shoes, and returned.
Once inside, I was shocked to see numerous women throughout the venue wearing the exact same style of open-toe sandals and flip-flops that I had originally been denied entry for. My friends witnessed it as well. At that point, I felt singled out and questioned why the rule had only been enforced against me.
I documented what I saw by taking photos of multiple patrons wearing similar footwear and asked to speak with a manager. Lucas (also known as Ernesto) came over, but the conversation was disappointing from the start. Before I could fully explain what had happened, he interrupted me and said I was repeating myself. When I showed him the photos, he dismissed them by saying they could have been taken anywhere. Even after I showed him the timestamps and explained that I had several witnesses who saw the same thing, he refused to acknowledge the inconsistency.
I then asked him what he was going to do to address my situation as a paying customer who had clearly been subjected to inconsistent enforcement of the dress code. His response was simply, "No. I'm not going to do anything about your situation. Those are our rules."
What was most disappointing wasn't even the decision itself—it was the complete lack of customer service. I frequent establishments across the country and work in the entertainment industry, where guest experience is paramount. I understand that businesses have policies, and I wasn't asking anyone to break the rules. But when it's clear that a guest feels they were treated unfairly, a sincere apology, acknowledgment of the concern, or even a willingness to investigate goes a long way. Instead, I was met with indifference and dismissal.
That response told me everything I needed to know.
As I was leaving, I spoke again with the same security guard who had initially denied me entry and showed him photos of at least six women wearing sandals that looked just like mine. He insisted they weren't flip-flops despite what was clearly visible in the photos.
To make matters even more confusing, several guests entering the club complimented my outfit and expressed that they didn't understand why I had been turned away in the first place.
As someone who was visiting Miami and looking forward to experiencing one of its most well-known LGBTQ+ venues, I left feeling embarrassed, dismissed, and unfairly singled out. I fully respect that businesses have the right to establish and enforce dress codes. However, those rules should be applied consistently to every guest. When they are enforced selectively, it naturally leaves customers questioning whether they were treated differently.
Unfortunately, because of how this situation was handled by both security and management, I won't be returning to Twist, nor would I recommend it to others looking for an inclusive and welcoming experience.
翻译：那个周末我正在迈阿密游玩。在山城日本料理店享受了一顿美味的晚餐后，朋友们提议我们去Twist酒吧度过夜晚。可惜的是，本应愉快的体验却变成了我在各类LGBTQ+场所中经历过的最令人失望且屈辱的时刻。
抵达后，保安人员专业地检查了我们的身份证件和包袋。然而，由于我穿的是平底凉鞋/人字拖，被拒绝了入内。有人告诉我，我不能穿那双鞋进入，因为酒吧里有碎玻璃，可能会划伤我的脚；他们还要求我先去买一双包脚的鞋子才能入内。
为了能和朋友们共度这个夜晚，我离开酒吧买了另一双鞋，然后返回。
进入酒吧后，我震惊地发现现场有很多女性都穿着和我最初被拒之门外时所穿的款式一模一样的露趾凉鞋和人字拖。我的朋友们也看到了这一幕。那时，我感觉自己被单独针对了，也很好奇为什么这条规定只对我执行。
我拍下了多名穿着类似鞋子的顾客的照片来记录所见，随后要求与经理面谈。卢卡斯（又称埃内斯托）走了过来，但谈话从一开始就很令人失望。我还没能把事情原委完全说清楚，他就打断我，称我在重复废话。当我把照片给他看时，他敷衍了事地回应说，那些照片哪儿都能拍到。即便我向他展示了时间戳，并解释说有好几位目击者都看到了同样的情况，他仍不肯承认其中存在矛盾之处。
随后我问他，作为一名明明遭遇了着装规定执行不一致情况的付费顾客，他打算采取什么措施来解决我的问题。他的回答很简单：“不。我不会对你的情况采取任何措施。这就是我们的规定。”最令人失望的并非那个决定本身，而是完全缺失的客户服务。我经常光顾全国各地的各类场所，自己也从事娱乐行业，在这个行业里顾客的体验至关重要。我明白企业都有自己的规章制度，也并未要求任何人去违反规则。然而，当顾客明显觉得自己受到了不公正对待时，一句真诚的道歉、对对方诉求的认可，甚至是愿意展开调查的姿态，都能起到很大的作用。然而，迎接我的却是漠不关心与冷眼相待。
那种反应已经把我想知道的一切都告诉了我。
离开时，我又和那个最初拒绝让我进入的保安交谈，还给他看了至少六张穿着与我相似的凉鞋的女人的照片。尽管照片上清晰可见，他仍坚称那些不是人字拖。
事情变得越发令人困惑了。几位进入俱乐部的客人都夸赞了我的着装，并表示不明白为何我一开始会被拒之门外。
作为一位专程前来迈阿密、满怀期待想体验当地最著名的LGBTQ+场所的游客，离开时我却感到尴尬、被轻视，还觉得自己遭到了不公平的对待。我完全理解商家有权制定并执行着装规范，但这些规定应当一视同仁地适用于每一位客人。当这些规定被选择性地执行时，自然会让用户产生疑问：自己是否受到了区别对待？
遗憾的是，由于安全团队和管理层处理此事的方式，我不会再使用Twist了，也不会向那些希望获得包容且友好体验的用户推荐它。
抵达后，保安人员专业地检查了我们的身份证件和包袋。然而，由于我穿的是平底凉鞋/人字拖，被拒绝了入内。有人告诉我，我不能穿那双鞋进入，因为酒吧里有碎玻璃，可能会划伤我的脚；他们还要求我先去买一双包脚的鞋子才能入内。
为了能和朋友们共度这个夜晚，我离开酒吧买了另一双鞋，然后返回。
进入酒吧后，我震惊地发现现场有很多女性都穿着和我最初被拒之门外时所穿的款式一模一样的露趾凉鞋和人字拖。我的朋友们也看到了这一幕。那时，我感觉自己被单独针对了，也很好奇为什么这条规定只对我执行。
我拍下了多名穿着类似鞋子的顾客的照片来记录所见，随后要求与经理面谈。卢卡斯（又称埃内斯托）走了过来，但谈话从一开始就很令人失望。我还没能把事情原委完全说清楚，他就打断我，称我在重复废话。当我把照片给他看时，他敷衍了事地回应说，那些照片哪儿都能拍到。即便我向他展示了时间戳，并解释说有好几位目击者都看到了同样的情况，他仍不肯承认其中存在矛盾之处。
随后我问他，作为一名明明遭遇了着装规定执行不一致情况的付费顾客，他打算采取什么措施来解决我的问题。他的回答很简单：“不。我不会对你的情况采取任何措施。这就是我们的规定。”最令人失望的并非那个决定本身，而是完全缺失的客户服务。我经常光顾全国各地的各类场所，自己也从事娱乐行业，在这个行业里顾客的体验至关重要。我明白企业都有自己的规章制度，也并未要求任何人去违反规则。然而，当顾客明显觉得自己受到了不公正对待时，一句真诚的道歉、对对方诉求的认可，甚至是愿意展开调查的姿态，都能起到很大的作用。然而，迎接我的却是漠不关心与冷眼相待。
那种反应已经把我想知道的一切都告诉了我。
离开时，我又和那个最初拒绝让我进入的保安交谈，还给他看了至少六张穿着与我相似的凉鞋的女人的照片。尽管照片上清晰可见，他仍坚称那些不是人字拖。
事情变得越发令人困惑了。几位进入俱乐部的客人都夸赞了我的着装，并表示不明白为何我一开始会被拒之门外。
作为一位专程前来迈阿密、满怀期待想体验当地最著名的LGBTQ+场所的游客，离开时我却感到尴尬、被轻视，还觉得自己遭到了不公平的对待。我完全理解商家有权制定并执行着装规范，但这些规定应当一视同仁地适用于每一位客人。当这些规定被选择性地执行时，自然会让用户产生疑问：自己是否受到了区别对待？
遗憾的是，由于安全团队和管理层处理此事的方式，我不会再使用Twist了，也不会向那些希望获得包容且友好体验的用户推荐它。
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