点评:Family of 10 we stood in the line for more than 15 mins with my father who can barely stand before we where seated. If that wasn't worst when i entered the Novia the hostess after asking if we can if we can be seated upstairs she responded but because I never heard i stated i beg you pardon. She responded in a loud ghetto tone " upstairs will not be open" . Now when i was speaking to her i am sure the person behind me could not hear. She is the most unpleasant, ghetto and unfriendly host i ever encountered in my life visiting restaurants both locally and internationally. If that was not worst we ordered from 6:25 at 7:30 after an hour we still havnt recieve an order and no one check in the wine nothing xame to us its not until when. I asked one of the waitress the name of the hostess and she went and told the waitress I ask her name she came over. But did that help? Nope we ended up have to leave without having our meal as an hour and half pass to no avail. This was a wedding celebration but because of Sharkies it turn into a sad unhappy moment. I will not recommend anyone to go to this place its the worst my family and I have ever experience and the waitress and waiters don't seem to give a damn .. These workers need to be reminded that without customers there will not be any sharpies as they wont have money to pay them so that they can work. Bad customer service can damage a company . These workers need to be trained..
翻译:我们一家十口人,和几乎站都站不稳的父亲一起在队伍中排了15分钟以上,才终于坐下。更糟糕的是,当我走进Novia餐厅后,女迎宾员询问我们是否愿意坐楼上,我回复说没听清,于是说了声“请再说一遍”。她却用一种粗俗刺耳的语气回答道:“楼上不开放。”我敢肯定,当时我身后的人根本听不到我们的对话。她真是极其无礼、令人不快。这是我一生中遇到过的最糟糕、最不友善的餐厅服务员。无论是在本地还是国外,我都去过不少餐厅。但最糟糕的是,我们在6点25分点了餐,到了7点30分,一个小时后我们仍然没有收到任何食物,也没人来确认酒水情况,什么都没给我们上。直到我询问其中一位女服务员那位女负责人的名字,她去询问后,那位负责人才走过来。但这样有帮助吗?并没有。一个半小时过去了,我们最终还是没吃到饭,只能离开。原本是一场婚礼庆典,但由于Sharkies的缘故,它变成了一个悲伤、不愉快的时刻。我绝对不会推荐任何人去这家店——这是我和家人经历过最糟糕的体验了。那里的服务员似乎根本毫不在乎……需要提醒这些员工:如果没有顾客,公司就赚不到钱来支付他们的工资,他们也就无法继续工作。糟糕的客户服务会损害公司的声誉。因此,这些员工需要接受培训。