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Dangerous Infrastructure Failures, Corporate Gaslighting, and Zero Customer Care
Vue Cinema的点评
点评：Dangerous Infrastructure Failures, Corporate Gaslighting, and Zero Customer Care
Rating: ⭐ 1/5 Star
Review:
Our experience with Vue Bicester and their customer service team has been nothing short of staggering in its corporate irresponsibility.
During a screening, a structural and mechanical failure occurred in the VIP seating area. The seat completely detached from its fixings, dropping a heavily pregnant woman (37 weeks pregnant) down into the footwell. The incident was terrifying, putting an expectant mother and her unborn baby at direct risk of severe physical trauma.
Instead of taking accountability for a dangerous public safety hazard, Vue’s management and customer service team leader, Charles, have engaged in appalling corporate stonewalling:
Denying Reality with Flawed Logic: They attempted to use dark, poorly lit auditorium CCTV to claim the drop "didn't happen"—completely ignoring the fact that a sudden drop into a footwell is entirely obscured by seat arms and layout, and directly contradicting their own internal written investigation which confirmed the seat was indeed detached from its fixings.
Blaming the Victim: They tried to penalize the victim for not hunting down front-of-house staff immediately after the collapse, as if a woman in severe shock at 37 weeks pregnant wouldn't prioritize calling her hospital maternity unit over filing paperwork for cinema floor staff.
Insulting "Resolutions": After admitting in writing that their equipment failed, they offered three standard cinema vouchers with an arbitrary expiration date of August 11th—knowing full well she is due to give birth in 5 days, making the vouchers completely useless. To top it off, they have flatly refused a refund or any genuine accountability.
When companies treat public safety, structural maintenance, and the welfare of expectant mothers with this level of disdain, I will be escalating to Cherwell District Council’s Environmental Health department, and Trading Standards.
Avoid Vue if you value your safety.
Rating: ⭐ 1/5 Star
Review:
Our experience with Vue Bicester and their customer service team has been nothing short of staggering in its corporate irresponsibility.
During a screening, a structural and mechanical failure occurred in the VIP seating area. The seat completely detached from its fixings, dropping a heavily pregnant woman (37 weeks pregnant) down into the footwell. The incident was terrifying, putting an expectant mother and her unborn baby at direct risk of severe physical trauma.
Instead of taking accountability for a dangerous public safety hazard, Vue’s management and customer service team leader, Charles, have engaged in appalling corporate stonewalling:
Denying Reality with Flawed Logic: They attempted to use dark, poorly lit auditorium CCTV to claim the drop "didn't happen"—completely ignoring the fact that a sudden drop into a footwell is entirely obscured by seat arms and layout, and directly contradicting their own internal written investigation which confirmed the seat was indeed detached from its fixings.
Blaming the Victim: They tried to penalize the victim for not hunting down front-of-house staff immediately after the collapse, as if a woman in severe shock at 37 weeks pregnant wouldn't prioritize calling her hospital maternity unit over filing paperwork for cinema floor staff.
Insulting "Resolutions": After admitting in writing that their equipment failed, they offered three standard cinema vouchers with an arbitrary expiration date of August 11th—knowing full well she is due to give birth in 5 days, making the vouchers completely useless. To top it off, they have flatly refused a refund or any genuine accountability.
When companies treat public safety, structural maintenance, and the welfare of expectant mothers with this level of disdain, I will be escalating to Cherwell District Council’s Environmental Health department, and Trading Standards.
Avoid Vue if you value your safety.
翻译：危险的基础设施故障、企业的误导行为以及极差的客户服务
评分：⭐ 1/5 星
评价：
我们与Vue Bicester及其客服团队的接触经历充分体现了企业的极度不负责任。
在一次放映过程中，贵宾席区域发生了结构与机械故障。一个座位完全从固定装置上脱落，导致一名怀孕37周的孕妇跌落到前排的脚部空间里。这一事件极其可怕。使孕妇及其未出世的胎儿直接面临严重身体创伤的风险。
Vue的管理层及客户服务团队负责人查尔斯非但没有为这一危害公共安全的危险行为承担责任，反而采取了极其恶劣的推诿扯皮手段：
用漏洞百出的逻辑来否认事实：他们试图利用黑暗环境……灯光昏暗的礼堂内根本没有监控摄像头，他们却声称座椅脱落“根本没发生”——完全无视了座椅扶手及座位布局会完全挡住人们看到座椅突然掉入脚踏空间这一事实；这一说法也与他们内部的书面调查报告相矛盾，那份报告明确指出座椅确实是从固定处脱落的。
指责受害者：他们试图因受害者在座椅坍塌后没能立即寻找前厅工作人员而对其进行处罚。就好像一位怀孕37周且处于极度震惊状态的女性，不会优先给医院的产科打电话，而是先去为电影院工作人员填写文书一样。
荒谬的“补偿方案”：在书面承认设备出现故障后，他们只提供了三张标准的电影院兑换券，还随意设定了8月11日作为过期日期——他们心知肚明这位孕妇再过5天就要分娩了，这些兑换券根本毫无用处。更离谱的是……他们断然拒绝退款，也拒绝承担任何应有的责任。
当企业以这种轻蔑的态度对待公众安全、设施维护以及孕妇的福祉时，我将向切韦尔区议会的环境卫生部门及商品标准管理局投诉。
如果你重视自身安全，请务必远离Vue影院。
评分：⭐ 1/5 星
评价：
我们与Vue Bicester及其客服团队的接触经历充分体现了企业的极度不负责任。
在一次放映过程中，贵宾席区域发生了结构与机械故障。一个座位完全从固定装置上脱落，导致一名怀孕37周的孕妇跌落到前排的脚部空间里。这一事件极其可怕。使孕妇及其未出世的胎儿直接面临严重身体创伤的风险。
Vue的管理层及客户服务团队负责人查尔斯非但没有为这一危害公共安全的危险行为承担责任，反而采取了极其恶劣的推诿扯皮手段：
用漏洞百出的逻辑来否认事实：他们试图利用黑暗环境……灯光昏暗的礼堂内根本没有监控摄像头，他们却声称座椅脱落“根本没发生”——完全无视了座椅扶手及座位布局会完全挡住人们看到座椅突然掉入脚踏空间这一事实；这一说法也与他们内部的书面调查报告相矛盾，那份报告明确指出座椅确实是从固定处脱落的。
指责受害者：他们试图因受害者在座椅坍塌后没能立即寻找前厅工作人员而对其进行处罚。就好像一位怀孕37周且处于极度震惊状态的女性，不会优先给医院的产科打电话，而是先去为电影院工作人员填写文书一样。
荒谬的“补偿方案”：在书面承认设备出现故障后，他们只提供了三张标准的电影院兑换券，还随意设定了8月11日作为过期日期——他们心知肚明这位孕妇再过5天就要分娩了，这些兑换券根本毫无用处。更离谱的是……他们断然拒绝退款，也拒绝承担任何应有的责任。
当企业以这种轻蔑的态度对待公众安全、设施维护以及孕妇的福祉时，我将向切韦尔区议会的环境卫生部门及商品标准管理局投诉。
如果你重视自身安全，请务必远离Vue影院。
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