点评:My family choose to visit Massanutten Resort for a family reunion back in August of 2023. You can not check in until 3pm, and it took so long, half of your day was already gone. The site itself is beautiful, but we were terribly disappointed, as it was not as it seems on the internet pictures. We rented 20 rooms, both 2 and 3 bedroom accommodations at two rental properties, Eagle Trace which was horrid, and the Summit. The Eagle Trace property had old soiled furniture and carpet.
The walls were in bad condition and the sofas in desperate need of replacements, or remodel. I responded to them with all of the complaints about the rooms and did not get any type of compensation, or even a return phone call. My family was very disappointed because they paid over $1,000 for a weekend per house. One of my family members had to be moved to another location because the condition of the room was so filthy. Those that stayed in the Summit were happy because that section had been remodeled. If they knew that the other residence was in bad condition, they should not have put them in there. My family and I would never suggest or recommend this place to anyone after we were treated with such disrespect, not even to get a phone call to offer any type of compensation. Check the reviews for yourself, which is what I should have done before you spend your hard earned money.
翻译:我的家人选择在2023年8月来Massanutten度假村进行家庭聚会。要到下午3点才能入住,而且花了很长时间,半天时间都过去了。该网站本身很漂亮,但我们非常失望,因为它并不像互联网图片上显示的那样。我们在两个出租物业中租了 20 个房间,包括 2 间卧室和 3 间卧室的住宿,Eagle Trace 很糟糕,还有 Summit。 Eagle Trace 房产的家具和地毯都脏兮兮的。
墙壁状况很差,沙发急需更换或改造。我回复了他们所有关于房间的投诉,但没有得到任何类型的补偿,甚至没有得到回电。我的家人非常失望,因为他们为每间房子支付了 1,000 多美元的周末费用。我的一位家人不得不搬到另一个地方,因为房间的条件太脏了。那些留在峰会的人很高兴,因为那部分已经被改造了。如果他们知道对方的住处条件不好,就不应该把他们放在那里。在我们受到如此不尊重的对待之后,我和我的家人绝不会向任何人建议或推荐这个地方,甚至不会接到电话提供任何类型的补偿。你自己检查一下评论,这是我在你花你辛苦赚来的钱之前应该做的。