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Wanderer4240510****
Very bad customer service
Mahon Point Shopping Centre的点评
点评：THE FRASERS SHOP SPECIFICALLY
Horrible experience, was waiting about 20 minutes for someone to help me , then another customer walked up beside me and was instantly helped , it became very obvious it was because I have dyed hair and was wearing clothes that weren't "classy" enough, a blonde girl stood staring at us , fluffing up the hoodies ??? Instead of helping , two members of staff walked straight past me , and the guy behind the till with long black hair
and a horrible attitude, who helped the person beside me , also did not help , instead he stood behind the till talking very ignorant about another member of staff who appeared to be a manager ( short woman with black hair ), and when I finally did get help it was because the guy that walks around with the walkie talkie made the blonde girl help me , THANK YOU SO MUCH TO THAT GUY , he's amazing he'd get a 5 star off me personally very helpful, when I finally did get the bracelet I wanted , I wasn't really acknowledged at the till , which is ignorant but I'd let that go , however the guy with black hair was beaming to his other co worked about how he only has 9 minutes left on the clock , right Infront of me , that's very unprofessional,
I think a talk with the staff is needed about etiquette, as I worked in customer service myself and I can say without a doubt I would have been fired had I acted like that , it's very clear they profile based off Looks , this is actually the second time I have experienced this and it's very disheartening.
Horrible experience, was waiting about 20 minutes for someone to help me , then another customer walked up beside me and was instantly helped , it became very obvious it was because I have dyed hair and was wearing clothes that weren't "classy" enough, a blonde girl stood staring at us , fluffing up the hoodies ??? Instead of helping , two members of staff walked straight past me , and the guy behind the till with long black hair
and a horrible attitude, who helped the person beside me , also did not help , instead he stood behind the till talking very ignorant about another member of staff who appeared to be a manager ( short woman with black hair ), and when I finally did get help it was because the guy that walks around with the walkie talkie made the blonde girl help me , THANK YOU SO MUCH TO THAT GUY , he's amazing he'd get a 5 star off me personally very helpful, when I finally did get the bracelet I wanted , I wasn't really acknowledged at the till , which is ignorant but I'd let that go , however the guy with black hair was beaming to his other co worked about how he only has 9 minutes left on the clock , right Infront of me , that's very unprofessional,
I think a talk with the staff is needed about etiquette, as I worked in customer service myself and I can say without a doubt I would have been fired had I acted like that , it's very clear they profile based off Looks , this is actually the second time I have experienced this and it's very disheartening.
翻译：专门针对弗雷泽商店而言：
体验糟透了。我等了大约20分钟才有人来帮我，这时另一位顾客走到我旁边，立刻就得到了服务。很明显，这是因为我染了头发，而且穿的衣服不够“上档次”。有个金发女孩站在一旁盯着我们，还在摆弄着连帽衫？？？两名店员非但没来帮忙，反而直接从我身边走过；收银台后面那个留着黑色长发、态度极其恶劣的男生也是如此。那个帮助我身旁那位顾客的店员其实也没帮忙，反而站在收银台后面，还毫无分寸地议论另一位看起来像是经理的员工（一个留着黑发的矮个子女子）。直到最后我得到帮助，也是因为那个拿着对讲机四处走动的男子吩咐那个金发女孩来帮我。真的非常感谢那位男子！他太棒了，就我个人而言，给他打5星绝对没问题，他真的帮了大忙。最终我也买到了心仪的手环。在收银处，我几乎没有得到任何回应，虽然这挺无礼的，但我也就不计较了。不过，那个黑发男子当着我的面，兴高采烈地跟另一位同事说自己只剩9分钟工作时间了，这种行为实在很不专业。
我觉得有必要对员工进行一下礼仪培训。我自己也曾从事客服工作，可以肯定地说：要是我有那样的表现，早就被炒鱿鱼了。很明显，他们是根据外貌来给人定性的。其实这是我第二次遇到这种情况了，真的让人很灰心。
体验糟透了。我等了大约20分钟才有人来帮我，这时另一位顾客走到我旁边，立刻就得到了服务。很明显，这是因为我染了头发，而且穿的衣服不够“上档次”。有个金发女孩站在一旁盯着我们，还在摆弄着连帽衫？？？两名店员非但没来帮忙，反而直接从我身边走过；收银台后面那个留着黑色长发、态度极其恶劣的男生也是如此。那个帮助我身旁那位顾客的店员其实也没帮忙，反而站在收银台后面，还毫无分寸地议论另一位看起来像是经理的员工（一个留着黑发的矮个子女子）。直到最后我得到帮助，也是因为那个拿着对讲机四处走动的男子吩咐那个金发女孩来帮我。真的非常感谢那位男子！他太棒了，就我个人而言，给他打5星绝对没问题，他真的帮了大忙。最终我也买到了心仪的手环。在收银处，我几乎没有得到任何回应，虽然这挺无礼的，但我也就不计较了。不过，那个黑发男子当着我的面，兴高采烈地跟另一位同事说自己只剩9分钟工作时间了，这种行为实在很不专业。
我觉得有必要对员工进行一下礼仪培训。我自己也曾从事客服工作，可以肯定地说：要是我有那样的表现，早就被炒鱿鱼了。很明显，他们是根据外貌来给人定性的。其实这是我第二次遇到这种情况了，真的让人很灰心。
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