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Edward O
Experience - walked through horrible weather, to be turned away due to unannounced early closure. Negative experience.
Dunstanburgh Castle的点评
点评：Very disappointed.
We spent a few days in the area last week, staying at Beadnall Towers in Beadnall (a great place) and, although strong winds and driving rain on the afternoon of Friday 24th October , we decided to walk along the coast, from Craster, to visit Dunstanburgh Castle. We noted from the sign by the gate for the Coastal Walk from Craster, that the Castle closed for visitors at 4pm so, as it was just after 2.15, off we set. A few other people had the same idea , as we passed them heading back. It was an half hour walk from Craster. We reached the Keep, just before 2.50 pm, and thought that, given the weather, an hour to view the castle, would be fine.
We trudged through pretty dreadful weather to get here.
As we came through the Keep, a gentlemen approached, to seemingly meet us, only to spread his arms to block our way, advising that they had decided to close at 3pm, as no one had visited for 40 minutes and, advising that we could not have access, he shepherded us away; we had passed people returning, only 15 minutes previously. My wife had a bright red jacket on, being clearly visible from 1/2 a mile so, had they looked to determine whether there were any visitors in transit they would have known that people were in transit for an Hour’s walk, in pretty atrocious weather.
As two 69 year old people, we were "pleased" that we had succeeded in making the arduous one hour trip, which it should have been evident to the official. The dismissive "welcome" surprising, and disappointing. As we were not in the frame of mind to "debate" the issue with the official, I did not press the matter, as we just wanted to complete the return journey in the wind and rain, and put is behind us. Typically British, eh?
Perhaps the opening hours should be amended to read, “Opening time can vary. Take a chance”! Perhaps further guidance and training should be issued to staff?
In better weather, the experience would doubtless have been different.
We spent a few days in the area last week, staying at Beadnall Towers in Beadnall (a great place) and, although strong winds and driving rain on the afternoon of Friday 24th October , we decided to walk along the coast, from Craster, to visit Dunstanburgh Castle. We noted from the sign by the gate for the Coastal Walk from Craster, that the Castle closed for visitors at 4pm so, as it was just after 2.15, off we set. A few other people had the same idea , as we passed them heading back. It was an half hour walk from Craster. We reached the Keep, just before 2.50 pm, and thought that, given the weather, an hour to view the castle, would be fine.
We trudged through pretty dreadful weather to get here.
As we came through the Keep, a gentlemen approached, to seemingly meet us, only to spread his arms to block our way, advising that they had decided to close at 3pm, as no one had visited for 40 minutes and, advising that we could not have access, he shepherded us away; we had passed people returning, only 15 minutes previously. My wife had a bright red jacket on, being clearly visible from 1/2 a mile so, had they looked to determine whether there were any visitors in transit they would have known that people were in transit for an Hour’s walk, in pretty atrocious weather.
As two 69 year old people, we were "pleased" that we had succeeded in making the arduous one hour trip, which it should have been evident to the official. The dismissive "welcome" surprising, and disappointing. As we were not in the frame of mind to "debate" the issue with the official, I did not press the matter, as we just wanted to complete the return journey in the wind and rain, and put is behind us. Typically British, eh?
Perhaps the opening hours should be amended to read, “Opening time can vary. Take a chance”! Perhaps further guidance and training should be issued to staff?
In better weather, the experience would doubtless have been different.
翻译：非常失望。
上周我们在附近待了几天，住在比德纳尔的比德纳尔塔楼酒店（Beadnall Towers，一个很棒的地方）。10月24日星期五下午，虽然狂风暴雨，我们还是决定从克雷斯特（Craster）沿着海岸线步行去参观邓斯坦堡城堡（Dunstanburgh Castle）。我们从克雷斯特海岸步道入口处的指示牌上看到，城堡下午4点闭馆，所以当时刚过2点15分，我们就出发了。我们返回时遇到几个和我们一样的人。从克雷斯特到城堡大约需要半小时的步行时间。我们下午2点50分前到达了城堡主塔，心想考虑到天气情况，参观城堡一个小时应该没问题。
我们冒着恶劣的天气艰难跋涉才到达这里。
我们穿过城堡主塔时，一位先生走过来，似乎是来迎接我们，却突然张开双臂挡住我们的去路，告知我们下午三点就关门了，因为已经四十分钟无人参观，并告知我们不能入内，然后便把我们赶走了。而就在十五分钟前，我们还看到有人返回。我妻子穿着一件鲜红色的外套，半英里外就能清晰可见。如果他们当时看看是否有游客经过，就会知道有人要步行一个小时才能到达，而且天气还相当恶劣。
我们两位69岁的老人，竟然“高兴”地完成了这趟艰辛的一小时旅程，而那位官员本应看出这一点。这种冷漠的“欢迎”态度令人惊讶，也令人失望。由于我们当时没心情和那位官员“争论”这件事，所以我没有追问，只想冒着风雨完成返程，把这件事抛在脑后。真是典型的英国式作风，不是吗？
或许应该把营业时间改成“营业时间可能有所变动，请碰碰运气！”。或许应该给员工提供更多指导和培训？
如果天气好的话，体验肯定会不一样。
上周我们在附近待了几天，住在比德纳尔的比德纳尔塔楼酒店（Beadnall Towers，一个很棒的地方）。10月24日星期五下午，虽然狂风暴雨，我们还是决定从克雷斯特（Craster）沿着海岸线步行去参观邓斯坦堡城堡（Dunstanburgh Castle）。我们从克雷斯特海岸步道入口处的指示牌上看到，城堡下午4点闭馆，所以当时刚过2点15分，我们就出发了。我们返回时遇到几个和我们一样的人。从克雷斯特到城堡大约需要半小时的步行时间。我们下午2点50分前到达了城堡主塔，心想考虑到天气情况，参观城堡一个小时应该没问题。
我们冒着恶劣的天气艰难跋涉才到达这里。
我们穿过城堡主塔时，一位先生走过来，似乎是来迎接我们，却突然张开双臂挡住我们的去路，告知我们下午三点就关门了，因为已经四十分钟无人参观，并告知我们不能入内，然后便把我们赶走了。而就在十五分钟前，我们还看到有人返回。我妻子穿着一件鲜红色的外套，半英里外就能清晰可见。如果他们当时看看是否有游客经过，就会知道有人要步行一个小时才能到达，而且天气还相当恶劣。
我们两位69岁的老人，竟然“高兴”地完成了这趟艰辛的一小时旅程，而那位官员本应看出这一点。这种冷漠的“欢迎”态度令人惊讶，也令人失望。由于我们当时没心情和那位官员“争论”这件事，所以我没有追问，只想冒着风雨完成返程，把这件事抛在脑后。真是典型的英国式作风，不是吗？
或许应该把营业时间改成“营业时间可能有所变动，请碰碰运气！”。或许应该给员工提供更多指导和培训？
如果天气好的话，体验肯定会不一样。
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