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The hostess!!!
Brasserie artisanale Albion的点评
点评：⭐ ONE STAR ONLY BECAUSE ZERO IS NOT AN OPTION.
Absolutely one of the worst restaurant experiences we have ever had as a family.
From the moment we arrived, the hostess managed to make what should have been a relaxing and enjoyable family dinner feel uncomfortable and unnecessarily frustrating.
We politely asked to be seated toward the back of the restaurant, where we wanted to enjoy the sun and the atmosphere. My husband spoke to the hostess in English, and she replied in French. That was not the issue at all. The issue was her attitude, lack of professionalism, and complete unwillingness to accommodate a very simple request.
She simply told us NO, claiming that there were “too many people” in the back.
So we were seated at the front.
After we complained again, suddenly it became possible to move us to the back — exactly where we had asked to sit in the first place.
And guess what?
It was NOT crowded.
So what exactly was the reason for refusing us in the first place?
This is where restaurants need to understand something: being a hostess is not simply standing at the entrance and deciding where people are allowed to sit. Hospitality is a job. It requires communication, professionalism, courtesy, common sense, and knowing how to make customers feel welcome.
The younger generation may be fantastic at TikTok, Instagram, social media, trends, and creating content — but being good at TikTok does not automatically make someone good at dealing with customers or qualified to represent the first impression of a restaurant.
Put the phone down, forget TikTok for a moment, and learn what the word HOSPITALITY actually means.
A hostess is literally one of the first people customers interact with. If that first interaction is rude, dismissive, or unprofessional, the restaurant experience is already damaged before the food even reaches the table.
I eventually spoke with one of the managers, who apologized. I appreciate the apology, but unfortunately, by that point the damage had already been done. We came as a family hoping to relax, have a nice dinner, enjoy the atmosphere and spend quality time together — not to argue over something as basic as where we could sit in a half-empty section.
Restaurants spend enormous amounts of time thinking about their menu, décor and social-media image. Maybe some of that attention should also go toward training the people who actually interact with customers.
Great photos and TikTok videos might bring people through the door.
Good hospitality is what makes them want to come back.
Based on our experience, we certainly will not.
If I could rate the service and welcome below zero, I would.
Extremely disappointing. Completely unnecessary. And absolutely not the experience we expected.
Absolutely one of the worst restaurant experiences we have ever had as a family.
From the moment we arrived, the hostess managed to make what should have been a relaxing and enjoyable family dinner feel uncomfortable and unnecessarily frustrating.
We politely asked to be seated toward the back of the restaurant, where we wanted to enjoy the sun and the atmosphere. My husband spoke to the hostess in English, and she replied in French. That was not the issue at all. The issue was her attitude, lack of professionalism, and complete unwillingness to accommodate a very simple request.
She simply told us NO, claiming that there were “too many people” in the back.
So we were seated at the front.
After we complained again, suddenly it became possible to move us to the back — exactly where we had asked to sit in the first place.
And guess what?
It was NOT crowded.
So what exactly was the reason for refusing us in the first place?
This is where restaurants need to understand something: being a hostess is not simply standing at the entrance and deciding where people are allowed to sit. Hospitality is a job. It requires communication, professionalism, courtesy, common sense, and knowing how to make customers feel welcome.
The younger generation may be fantastic at TikTok, Instagram, social media, trends, and creating content — but being good at TikTok does not automatically make someone good at dealing with customers or qualified to represent the first impression of a restaurant.
Put the phone down, forget TikTok for a moment, and learn what the word HOSPITALITY actually means.
A hostess is literally one of the first people customers interact with. If that first interaction is rude, dismissive, or unprofessional, the restaurant experience is already damaged before the food even reaches the table.
I eventually spoke with one of the managers, who apologized. I appreciate the apology, but unfortunately, by that point the damage had already been done. We came as a family hoping to relax, have a nice dinner, enjoy the atmosphere and spend quality time together — not to argue over something as basic as where we could sit in a half-empty section.
Restaurants spend enormous amounts of time thinking about their menu, décor and social-media image. Maybe some of that attention should also go toward training the people who actually interact with customers.
Great photos and TikTok videos might bring people through the door.
Good hospitality is what makes them want to come back.
Based on our experience, we certainly will not.
If I could rate the service and welcome below zero, I would.
Extremely disappointing. Completely unnecessary. And absolutely not the experience we expected.
翻译：⭐ 只给一颗星，是因为无法给零分。
这绝对是我们全家经历过的最糟糕的餐厅体验之一。
从我们踏入餐厅的那一刻起，接待员就让本应轻松愉快的家庭晚餐变成了一种令人不自在且无比烦心的过程。
我们礼貌地请求安排在餐厅后部就座，因为那里阳光充足、氛围宜人。我丈夫用英语向接待员提出请求，而她则用法语回应。根本不是那个问题。问题在于她的态度、缺乏职业素养，以及完全不愿意满足一个再简单不过的要求。
她直接对我们说“不行”，还声称后面“人太多”了。
于是我们就被安排坐在了前面。
在我们再次提出投诉后，她突然又说可以把我们安排到后面——正是我们最初要求坐的位置。
结果呢？
后面其实根本没人，一点都不拥挤。那么，最初拒绝我们的原因究竟是什么呢？
在这方面，餐厅需要明白一点：作为接待员，并不只是站在门口决定客人可以坐在哪里而已。待客服务是一项工作，它需要沟通能力、专业素养、礼貌态度、常识，以及让顾客感到宾至如归的本领。
年轻一代或许在TikTok、Instagram、社交媒体以及潮流趋势方面表现出色。制作内容固然重要——但擅长玩TikTok并不意味着就能妥善处理顾客事务，也不代表有资格成为餐厅给顾客留下的第一印象代表。
放下手机，暂时忘掉TikTok吧，去了解一下“待客之道”这个词语的真正含义。
接待员实际上是顾客最先接触到的人之一。如果这第一次互动显得粗鲁、漠不关心或不专业……在食物被端上桌之前，整个用餐体验就已经大打折扣了。
最后我与其中一位经理谈了话，他道了歉。我很感激他的道歉，但遗憾的是，那时一切都已经无法挽回了。我们全家人一起来到这里，本希望放松一下、享受一顿美味的晚餐、感受一下这里的氛围，并共度一段愉快的时光——而不是为了在几乎空无一人的餐厅里该坐哪儿这种最基本的问题而争吵。餐馆会花费大量时间来构思菜单、设计装潢以及打造在社交媒体上的形象。或许，他们也该把部分精力投入到对那些直接与顾客打交道的员工的培训上。
漂亮的照片和有趣的TikTok视频或许能吸引顾客上门。
而优质的待客服务才会让顾客心甘情愿地再次光临。
以我们的经验来看，我们绝对不会这么做。
如果可以给服务与接待评分，哪怕分数是负数我也愿意。
极其令人失望。完全没必要这样做。这绝对不是我们预期中的体验。
这绝对是我们全家经历过的最糟糕的餐厅体验之一。
从我们踏入餐厅的那一刻起，接待员就让本应轻松愉快的家庭晚餐变成了一种令人不自在且无比烦心的过程。
我们礼貌地请求安排在餐厅后部就座，因为那里阳光充足、氛围宜人。我丈夫用英语向接待员提出请求，而她则用法语回应。根本不是那个问题。问题在于她的态度、缺乏职业素养，以及完全不愿意满足一个再简单不过的要求。
她直接对我们说“不行”，还声称后面“人太多”了。
于是我们就被安排坐在了前面。
在我们再次提出投诉后，她突然又说可以把我们安排到后面——正是我们最初要求坐的位置。
结果呢？
后面其实根本没人，一点都不拥挤。那么，最初拒绝我们的原因究竟是什么呢？
在这方面，餐厅需要明白一点：作为接待员，并不只是站在门口决定客人可以坐在哪里而已。待客服务是一项工作，它需要沟通能力、专业素养、礼貌态度、常识，以及让顾客感到宾至如归的本领。
年轻一代或许在TikTok、Instagram、社交媒体以及潮流趋势方面表现出色。制作内容固然重要——但擅长玩TikTok并不意味着就能妥善处理顾客事务，也不代表有资格成为餐厅给顾客留下的第一印象代表。
放下手机，暂时忘掉TikTok吧，去了解一下“待客之道”这个词语的真正含义。
接待员实际上是顾客最先接触到的人之一。如果这第一次互动显得粗鲁、漠不关心或不专业……在食物被端上桌之前，整个用餐体验就已经大打折扣了。
最后我与其中一位经理谈了话，他道了歉。我很感激他的道歉，但遗憾的是，那时一切都已经无法挽回了。我们全家人一起来到这里，本希望放松一下、享受一顿美味的晚餐、感受一下这里的氛围，并共度一段愉快的时光——而不是为了在几乎空无一人的餐厅里该坐哪儿这种最基本的问题而争吵。餐馆会花费大量时间来构思菜单、设计装潢以及打造在社交媒体上的形象。或许，他们也该把部分精力投入到对那些直接与顾客打交道的员工的培训上。
漂亮的照片和有趣的TikTok视频或许能吸引顾客上门。
而优质的待客服务才会让顾客心甘情愿地再次光临。
以我们的经验来看，我们绝对不会这么做。
如果可以给服务与接待评分，哪怕分数是负数我也愿意。
极其令人失望。完全没必要这样做。这绝对不是我们预期中的体验。
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