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Vicki M
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黄金海岸城市艺术画廊的点评
点评：We visited Hota last week to see the Pop Master exhibition. We were directed by stickers on the ground to enter on the lower ground floor, only to find that access to the Pop Masters exhibition required us to climb a very steep long flight of stairs to the ground floor. We were directed to a touch screen terminal to buy tickets.
No prices were displayed. We had to navigate an unfamiliar app to reach the point where tickets could be purchased. I was then told I needed to go back down the stairs to put my handbag in a free locker as my bag was 2cm oversize.
There were no signs about handbag size restrictions displayed anywhere.
With arthritic limbs the steep stairs were painful and frightening experience.
I reached the lockers and could not see any instructions as to how to operate them. I worked it out by trial and error.
I had to seek help from an attendant to find the lifts (no signs visible) as unable to cope with the stairs again.
The lift had 2 ground floor buttons ?? So which one do I press.
The exhibition was very good. When we left we discovered we could have entered the building on the ground floor via a path with no steps.
We attempted to leave the carpark but there were no “Way Out” signs and only succeeded after 3 dead ends.
In summary and excellent exhibition ruined by a total failure of customer awareness.
No prices were displayed. We had to navigate an unfamiliar app to reach the point where tickets could be purchased. I was then told I needed to go back down the stairs to put my handbag in a free locker as my bag was 2cm oversize.
There were no signs about handbag size restrictions displayed anywhere.
With arthritic limbs the steep stairs were painful and frightening experience.
I reached the lockers and could not see any instructions as to how to operate them. I worked it out by trial and error.
I had to seek help from an attendant to find the lifts (no signs visible) as unable to cope with the stairs again.
The lift had 2 ground floor buttons ?? So which one do I press.
The exhibition was very good. When we left we discovered we could have entered the building on the ground floor via a path with no steps.
We attempted to leave the carpark but there were no “Way Out” signs and only succeeded after 3 dead ends.
In summary and excellent exhibition ruined by a total failure of customer awareness.
翻译：上周我们参观了 Hota，观看了 Pop Master 展览。我们被地面上的贴纸引导进入地下一层，却发现进入流行大师展需要我们爬一段非常陡峭的长楼梯到底层。我们被引导到触摸屏终端买票。
没有显示价格。我们必须浏览一个不熟悉的应用程序才能到达可以购买门票的地步。然后我被告知我需要回到楼梯下，将我的手提包放在一个免费的储物柜中，因为我的包超大了 2 厘米。
任何地方都没有关于手提包尺寸限制的标志。
患有关节炎的四肢爬陡峭的楼梯是痛苦和可怕的经历。
我到达了储物柜，但看不到任何关于如何操作它们的说明。我通过反复试验解决了这个问题。
我不得不寻求服务员的帮助才能找到电梯（看不到任何迹象），因为无法再次应付楼梯。
电梯有 2 个一楼按钮？？那我按哪一个。
展览非常好。当我们离开时，我们发现我们可以通过一条没有台阶的小路进入一楼的大楼。
我们试图离开停车场，但没有“出路”标志，只有在 3 个死胡同后才成功。
总之，出色的展览会因客户意识的彻底失败而毁于一旦。
没有显示价格。我们必须浏览一个不熟悉的应用程序才能到达可以购买门票的地步。然后我被告知我需要回到楼梯下，将我的手提包放在一个免费的储物柜中，因为我的包超大了 2 厘米。
任何地方都没有关于手提包尺寸限制的标志。
患有关节炎的四肢爬陡峭的楼梯是痛苦和可怕的经历。
我到达了储物柜，但看不到任何关于如何操作它们的说明。我通过反复试验解决了这个问题。
我不得不寻求服务员的帮助才能找到电梯（看不到任何迹象），因为无法再次应付楼梯。
电梯有 2 个一楼按钮？？那我按哪一个。
展览非常好。当我们离开时，我们发现我们可以通过一条没有台阶的小路进入一楼的大楼。
我们试图离开停车场，但没有“出路”标志，只有在 3 个死胡同后才成功。
总之，出色的展览会因客户意识的彻底失败而毁于一旦。
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