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Extremely poor customer service!
North Star Leytonstone的点评
点评：I just had an absolutely disgusting experience at this pub. After not knowingly knocking over or accidentally knocking over someone’s drink, myself and friend apologised to the person who’s drink it was and carried to take a seat in the garden area. A few minutes later we were aggressively approached by a member of staff who plain faced lied that we knocked over a drink, which landed all over her bag, made a joke and walked off. When we tried to explain she cut us off and she only seemed to be worried about the fact that the drink had fallen on her bag. After a while I went to get another drink and they refused to serve me. I think this is absolutely outlandish behaviour. No bad words were exchanged between ourselves or the customers whose drink had been spilt. Yet they decided to not serve us because we did not apologise to the bar lady because the drink fell on her bag. When we tried to explain this on leaving she continued to say we did not apologise to her for spilling the drink on her bag. It seemed less about the drink rather she was annoyed that it had fallen on her bag. When my friend confronted her, because every time she had been there this particular bar lady had an issue with her the Australian bar tender put hands on her. The manager came out and instead of listening and trying to understand he took his staffs side and told us to leave. We have been to this pub on numerous occasions and not had any problems, so we were shocked by this behaviour. The bar lady thought it was okay for her to speak to us in such a manner in front of all the other people in the bar. The people sitting next to us even agreed her tone and wording was unacceptable.
翻译：我刚刚在这家酒吧经历了一次极其恶心的经历。我和朋友无意中或无意中打翻了别人的饮料，然后向那个饮料的主人道歉，并被人抱到花园区坐下。几分钟后，一名工作人员粗暴地走到我们面前，谎称我们打翻了一杯饮料，饮料洒在了她的包上，然后开了个玩笑就走了。我们试图解释，她打断了我们，似乎只担心饮料洒在了她的包上。过了一会儿，我去拿另一杯饮料，他们却拒绝为我服务。我认为这绝对是荒唐的行为。我们和饮料洒了的顾客之间并没有发生任何口角。然而，他们却决定不为我们服务，因为我们没有向酒吧女服务员道歉，因为饮料洒在了她的包上。当我们离开时试图解释这件事，她仍然坚持说我们没有为饮料洒在她包上而向她道歉。她似乎不太在意酒的问题，而是生气酒掉在了包上。我朋友每次去那里，这位酒吧小姐都会对她发脾气，结果她就找她麻烦，结果这位澳大利亚调酒师竟然动手打了她。经理走了出来，他不但没有倾听我们，试图理解我们，反而站在员工那边，让我们离开。我们去过这家酒吧很多次，都没遇到过任何问题，所以这次的行为让我们很震惊。这位酒吧小姐觉得，当着全场所有人的面，这样跟我们说话没什么问题。坐在我们旁边的人甚至也觉得她的语气和措辞令人无法接受。
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