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David L
Lack of empathy for disability, Asked to leave!!
Railway Tavern的点评
点评：I am absolutely appalled by the treatment my family received during a recent visit.
My mother-in-law took my daughter and my 5-year-old son, who is non-verbal autistic, for lunch. While my mother-in-law and daughter were ordering food from the bar, my son was eating a McDonald’s meal that had been brought with him. Many parents of autistic children will understand how difficult food can be, and sometimes a child will only eat specific foods from specific places.
A member of staff took their drinks order, and at no point mentioned that this was a problem. However, while my mother-in-law was sitting drinking the cola she had purchased from the bar, the manager approached the table, picked up her can of cola, and told her she would have to leave.
When she explained that my son is autistic and has very restricted eating habits, the manager’s response was essentially that if he wanted McDonald’s, he should go there to eat it. There was no empathy, understanding, or attempt to handle the situation sensitively.
To make matters worse, the manager claimed that the staff member who served the drinks had already informed them that outside food was against the rules. This simply was not true, as no such conversation took place.
I understand that businesses may have policies regarding outside food, but there is a huge difference between politely explaining a policy and publicly embarrassing a family with a disabled child. A little compassion and common sense would have gone a long way.
This experience left my mother-in-law upset and embarrassed, and it showed a complete lack of understanding of the challenges faced by families caring for autistic children. Very disappointing.
My mother-in-law took my daughter and my 5-year-old son, who is non-verbal autistic, for lunch. While my mother-in-law and daughter were ordering food from the bar, my son was eating a McDonald’s meal that had been brought with him. Many parents of autistic children will understand how difficult food can be, and sometimes a child will only eat specific foods from specific places.
A member of staff took their drinks order, and at no point mentioned that this was a problem. However, while my mother-in-law was sitting drinking the cola she had purchased from the bar, the manager approached the table, picked up her can of cola, and told her she would have to leave.
When she explained that my son is autistic and has very restricted eating habits, the manager’s response was essentially that if he wanted McDonald’s, he should go there to eat it. There was no empathy, understanding, or attempt to handle the situation sensitively.
To make matters worse, the manager claimed that the staff member who served the drinks had already informed them that outside food was against the rules. This simply was not true, as no such conversation took place.
I understand that businesses may have policies regarding outside food, but there is a huge difference between politely explaining a policy and publicly embarrassing a family with a disabled child. A little compassion and common sense would have gone a long way.
This experience left my mother-in-law upset and embarrassed, and it showed a complete lack of understanding of the challenges faced by families caring for autistic children. Very disappointing.
翻译：我对最近一次就餐经历中家人受到的待遇感到无比震惊。
我婆婆带着女儿和我五岁的儿子（他患有非语言自闭症）去吃午饭。婆婆和女儿在吧台点餐时，我儿子正在吃他自己带来的麦当劳套餐。很多自闭症孩子的家长都能理解，对他们来说，吃饭有多么困难，有时孩子只会吃特定餐厅的特定食物。
一位服务员过来询问他们的饮料订单，并没有提及这有什么问题。然而，当我婆婆坐在吧台喝着她买的可乐时，经理走过来，拿走了她的可乐罐，并告诉她必须离开。
当她解释说我儿子患有自闭症，饮食习惯非常受限时，经理的回应基本上是：如果他想吃麦当劳，就应该去麦当劳吃。他们完全没有表现出任何同情心、理解，也没有尝试以任何敏感的方式处理这件事。
更糟糕的是，经理声称负责送饮料的员工已经告知他们不能携带外食。这根本不是事实，因为根本没有这样的对话。
我理解商家可能对携带外食有相关规定，但礼貌地解释规定和当众羞辱一个有残疾孩子的家庭之间有着天壤之别。多一点同情心和常识就能避免很多问题。
这次经历让我婆婆感到非常难过和尴尬，也完全暴露出他们对照顾自闭症儿童的家庭所面临的挑战缺乏了解。非常令人失望。
我婆婆带着女儿和我五岁的儿子（他患有非语言自闭症）去吃午饭。婆婆和女儿在吧台点餐时，我儿子正在吃他自己带来的麦当劳套餐。很多自闭症孩子的家长都能理解，对他们来说，吃饭有多么困难，有时孩子只会吃特定餐厅的特定食物。
一位服务员过来询问他们的饮料订单，并没有提及这有什么问题。然而，当我婆婆坐在吧台喝着她买的可乐时，经理走过来，拿走了她的可乐罐，并告诉她必须离开。
当她解释说我儿子患有自闭症，饮食习惯非常受限时，经理的回应基本上是：如果他想吃麦当劳，就应该去麦当劳吃。他们完全没有表现出任何同情心、理解，也没有尝试以任何敏感的方式处理这件事。
更糟糕的是，经理声称负责送饮料的员工已经告知他们不能携带外食。这根本不是事实，因为根本没有这样的对话。
我理解商家可能对携带外食有相关规定，但礼貌地解释规定和当众羞辱一个有残疾孩子的家庭之间有着天壤之别。多一点同情心和常识就能避免很多问题。
这次经历让我婆婆感到非常难过和尴尬，也完全暴露出他们对照顾自闭症儿童的家庭所面临的挑战缺乏了解。非常令人失望。
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