Dire food presentation and conflict - The Unicorn - JD Wetherspoon (里彭) - The Unicorn - JD Wetherspoon - 151条旅客点评与比价

Dawn G

Dire food presentation and conflict

The Unicorn - JD Wetherspoon的点评

2026年08月18日发布于: 海外

点评：I've had some good food here but our last visit was a complete disappointment because of the attitude of the staff when the meal I had expected was not served. There are two options for a Mediterranean salad one after the other and I chose the one with halloumi. The one that came out looked completely unappetising and was not at all what I had requested. I told the waitress who said she would check. She returned and apparently the barman insisted that it was the one that my partner ordered and the waitress presented the receipt to him showing him the incorrect meal. My partner hadn't looked at it when it was given. No attempt was made to offer a replacement or resolve the situation. The presentation of the salad she left behind was very poor. I tried a mouthful but it wasn't pleasant and not at all what I would have requested. I was so disappointed. I went to see the manager who was apologetic, saying he had not long arrived and how the staff had been extremely busy earlier that day but did nothing to put things right either. He offered me a free drink which was not what I wanted. I just wanted a decent meal so we left. The night before, my partner had been in the bar and three times a member of staff had walked past ignoring them waiting in the queue so they left. The service is awful.

翻译：我在这里吃过一些不错的食物，但上次光临时却彻底失望了——因为我期待的菜品没上桌，而工作人员的态度也让人难以接受。菜单上有两种地中海沙拉依次排列，我选择了带哈洛米奶酪的那一种。然而端上来的沙拉看起来毫无食欲可言，完全不是我点的样子。我告诉了女服务员，她表示会去核实。她回来了，显然酒保坚持说那就是我伴侣点的菜，而女服务员则把收据递给他，指出上面记录的菜品有误。我伴侣在收到收据时并未仔细查看。店方既没有试图更换菜品，也未设法解决这一问题。她留下的那份沙拉摆盘也极其糟糕。我尝了一口，味道实在不怎么样，完全不是我原本会点的那种。我真是失望透顶。我去见了经理，他连连道歉，说自己刚到不久，还说当天员工们虽然忙得不可开交，却也没采取任何措施来解决问题。他请我喝一杯免费的饮料，但这并非我想要的。我只是想吃顿像样的饭而已，于是我们就离开了。前一天晚上，我的伴侣也去过那家酒吧，当时他们正在排队等候，可有三次都有员工从旁边经过却视而不见，最后他们只好离开。这里的服务实在糟糕透顶。

查看全部 151 条点评