点评:I booked a trip on the duck bus as a special Christmas event for my 11 year old daughter. Since I live in Dover, I had also booked a hotel for the night before, to ensure we arrived in good time. I was just about to walk out of my front door and drive to Windsor, when they phoned and cancelled the tour, claiming that the river conditions were not suitable. No apology or sympathy with my situation. Just a blunt choice between a refund and a voucher. They could have offered to refund half the price and just run the land based part of the tour but they didn't. Since I cannot trust them to operate if I rechedule, I took the refund. I went to Windsor anyway, since it was too late to cancel the hotel. Upon arrival I found out that the information on their website about nearby parking was incorrect. The supposed free all weekend car park at home park was in fact charging £14 for the day. This just added insult to injury. Please don't bother. This company is a joke.
翻译:我为我11岁的女儿预订了一次鸭子巴士之旅,作为特别的圣诞活动。因为我住在多佛,所以提前一晚也预订了酒店,以确保我们能及时到达。正当我准备出门开车去温莎时,他们打电话来取消了行程,声称河水状况不适合游览。他们没有道歉,也没有对我的处境表示任何同情,只是冷冰冰地让我选择退款或代金券。他们本可以退一半的钱,只保留陆地游览部分,但他们没有。由于我无法信任他们,所以即使改期也无法保证行程顺利进行,我只好选择了退款。尽管如此,我还是去了温莎,因为取消酒店已经来不及了。到达后,我发现他们网站上关于附近停车的信息是错误的。他们声称周末在Home Park停车场免费,但实际上一天就要收费14英镑。这简直是雪上加霜。千万别去这家公司,简直是个笑话。