点评:This is regarding the John Lewis Opticians Glasgow.
I have to give 1 star as there is no stars less than 1 for the opticians in John Lewis, Glasgow.
My son went for an eye test and ordered Oliver Peoples glasses in size 47cm. He got a message 4 weeks after to say they were ready, this was after us chasing them up. They gave him 50cm and didn't even notify him of this change. We ordered 47cm for a reason.
We then had to wait another two weeks and whilst chasing them up again they eventually got the 47cm. However the screw for the glasses were forced in and now unable to change/adjust lens. This was only noticed after coming home, again they did not own up to this.
He felt the lens very strong and we decided to go to a different opticians to check his eyesight again.
The other opticians said John Lewis prescription was completely different to the lens they gave him with the new glasses and in fact his eyesight test was completely different to theirs also.
Again we had to go back and this time they just gave us our money back with no compensation or proper apology.
We have been out of pocket having to go to the store numerous times, phone calls and they have had our money since 23rd March '24, it's now 13th May '24
I do not trust these opticians, they will never get our business again and John Lewis should think about putting their customers first.
翻译:这是关于格拉斯哥 John Lewis 眼镜店的。
我必须给 1 星,因为格拉斯哥 John Lewis 的眼镜店没有低于 1 星的。
我儿子去做了视力测试,订购了 47 厘米的 Oliver Peoples 眼镜。4 周后他收到消息说眼镜已经准备好了,这是在我们催促他们之后。他们给了他 50 厘米,甚至没有通知他这个变化。我们订购了 47 厘米,是有原因的。
然后我们不得不再等两个星期,在再次催促他们时,他们最终拿到了 47 厘米。然而,眼镜的螺丝被用力拧进去了,现在无法更换/调整镜片。这是回家后才注意到的,他们再次不承认这一点。
他觉得镜片很硬,我们决定去另一家眼镜店再次检查他的视力。
其他眼镜商表示,John Lewis 的处方与他们为他配的新眼镜的镜片完全不同,事实上他的视力测试结果也与他们的完全不同。
我们又不得不回去,这次他们只是把钱退还给我们,没有补偿或适当的道歉。
我们自掏腰包,不得不多次去商店,打电话,他们从 2024 年 3 月 23 日开始就拿走了我们的钱,现在是 2024 年 5 月 13 日
我不相信这些眼镜商,他们再也不会做我们的生意了,John Lewis 应该考虑把客户放在第一位。