点评:We stayed in the Manor house in early August last. The cost was €599 for bed-and-breakfast.
The room was a large one with a low ceiling and small windows at the top of the building. We checked in at lunchtime and then went over to a wedding in Hunter's Yard. We came back to the hotel at about 11 pm. Before going to bed we discovered four large black spiders in three different parts of the room, one of them directly over the bed. While the room was otherwise comfortable, this certainly put a serious damper on the experience.
In relation to breakfast, we had been told when checking in that breakfast would be served until 11 am but that we had to book a time slot. However, the man on duty that night made it clear that last orders were strictly before 10:30 am so we booked for 10:25 am.
At breakfast I asked for a simple bowl of fresh fruit and yoghurt to include berries (which were available with pancakes); no berries were included in the bowl. While eating this course, our eggs arrived. When we pointed out that we were still in the middle of the first course, we were told that the two plates would be "kept at the pass". When the eggs arrived for a second time before the first course was finished, we accepted them. My husband's eggs Benedict were nicely cooked but completely lacking in flavour. My poached eggs were only barely warm. When ordering them I had asked for them to be served with freshly ground pepper. I was told that they would "check in the bar" to see if freshly ground pepper was available; it must not have been as none was brought.
The only "bread" served at the table was toast made from a variety of sliced pad that could have been purchased in any local corner shop. While other guests arrived down after us and were served, the overall impression of breakfast was one of a degree of panic in the kitchen and a feeling that the hotel simply wanted to "get it over with" as quickly as possible.
The only positive aspect of the experience came from the staff generally. In particular, the staff in the nearby Hunter's Yard were exceptionally helpful, and the food served at the wedding was very good.
However, the experience of staying at the manor house was a negative one and certainly not worth anything like €600. Overall , we were very surprised that our 'luxury' hotel experience - even for one night - was so awful.
I emailed both customer services and the manager of the estate house on 23 August 2023 and again on 5 September 2023, expressing our disappointment. Photographs of the offending spiders were also attached. While I received a standard out of office reply from the manager after the first email, I have heard nothing since. Mount Juliet clearly has as little regard for the views of their guests as they do for the service they provide to them.
翻译:去年八月初我们住在庄园里。住宿加早餐费用为 599 欧元。
房间很大,天花板很低,楼顶有小窗户。我们在午餐时间登记入住,然后去猎人场参加一场婚礼。晚上11点左右我们回到酒店。睡觉前,我们在房间的三个不同部分发现了四只黑色大蜘蛛,其中一只就在床上方。虽然房间在其他方面很舒适,但这无疑严重影响了体验。
关于早餐,我们在办理入住时被告知早餐供应至上午 11 点,但我们必须预订时段。然而,当晚的值班人员明确表示,最后点餐时间严格在上午 10:30 之前,所以我们预订了上午 10:25。
早餐时,我要了一碗简单的新鲜水果和酸奶,其中包括浆果(可与煎饼搭配);碗里没有浆果。吃这道菜的时候,我们的鸡蛋到了。当我们指出我们仍处于第一道菜的中间时,我们被告知这两个盘子将“保留在通行证处”。当第一道菜完成之前鸡蛋第二次到达时,我们接受了它们。我丈夫的班尼迪克蛋煮得很好,但完全没有味道。我的荷包蛋只是刚刚温热。点餐时我要求配上新鲜的胡椒粉。我被告知他们会“检查一下酒吧”是否有现磨胡椒粉;一定不是这样,因为没有人带来。
餐桌上唯一的“面包”是用各种切片垫制成的吐司,这些切片垫可以在当地任何一家街角商店购买。当其他客人在我们之后到达并得到服务时,早餐的总体印象是厨房里有一定程度的恐慌,以及酒店只是想尽快“结束它”的感觉。
这次经历的唯一积极的方面来自于员工。特别是附近Hunter's Yard的工作人员特别乐于助人,婚礼上提供的食物也非常好。
然而,住在庄园里的体验很差,而且肯定不值 600 欧元。总的来说,我们非常惊讶我们的“豪华”酒店体验 - 即使是一晚 - 如此糟糕。
我于 2023 年 8 月 23 日和 2023 年 9 月 5 日再次向客户服务部和庄园经理发送电子邮件,表达我们的失望。还附上了违规蜘蛛的照片。虽然在第一封电子邮件后我收到了经理的标准外出回复,但此后我再也没有收到任何消息。朱丽叶山显然不尊重客人的意见,就像他们不尊重他们为客人提供的服务一样。