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cplodonoghue
Disastrous spa experience - standard dropped overall
Anú Spa The Brehon的点评
点评：Having got married in the Brehon, the hotel naturally holds a really special place in my heart therefore it is with a heavy heart that I leave this review! I had visited the spa in early summer & was left really disappointed with the whole experience. The therapist was late, there had been a mix up with rostering I was told so my treatment was late and then cut short. To their credit the manager was so apologetic & insisted on giving me a discount. She also requested that if I were to visit again to please let them know upon booking. I decided in August to pay another visit & as requested I let them know while booking that the manager had asked me to flag my next visit.
Sadly this made little to no difference to my next experience. I had booked a 90 minute head, back neck and should massage with a mini facial. The best way I can describe the treatment was that it appeared like the therapist was making it up as she went along - esp the head massage & to top it all off it ended after 75 minutes so 15 minutes shorter than advertised and paid for! I was so frustrated I didn’t remain long in the relaxation area and when washing my hand in the bathroom the soap dispenser came off the wall hitting me on the ankle leaving a small cut and later a bruise, it was minor but really just capped off such a terrible experience in the spa. I let the lady know what had happened while checking out and again to her credit she was very apologetic & concerned. The next day a member of staff called to check on my wellbeing which was a nice touch and again the day after that. The second welfare call was from the hotels event manager who was very pleasant, I explained about my entire experience & he assured me that he would speak to the spa manager and call me back again the next day…..this was the last I heard from him. Overall I am saddened to say that I think the hotels standards have massively dropped in many respects.
Sadly this made little to no difference to my next experience. I had booked a 90 minute head, back neck and should massage with a mini facial. The best way I can describe the treatment was that it appeared like the therapist was making it up as she went along - esp the head massage & to top it all off it ended after 75 minutes so 15 minutes shorter than advertised and paid for! I was so frustrated I didn’t remain long in the relaxation area and when washing my hand in the bathroom the soap dispenser came off the wall hitting me on the ankle leaving a small cut and later a bruise, it was minor but really just capped off such a terrible experience in the spa. I let the lady know what had happened while checking out and again to her credit she was very apologetic & concerned. The next day a member of staff called to check on my wellbeing which was a nice touch and again the day after that. The second welfare call was from the hotels event manager who was very pleasant, I explained about my entire experience & he assured me that he would speak to the spa manager and call me back again the next day…..this was the last I heard from him. Overall I am saddened to say that I think the hotels standards have massively dropped in many respects.
翻译：我是在Brehon酒店喜结连理的，因此这家酒店在我心中有着极其特殊的地位。正因如此，我怀着万分不舍的心情写下这条评论！初夏时我曾去过那里的水疗中心，但整个体验令我大失所望。据称是排班出现了混乱，导致理疗师迟到，我的护理也因此被推迟且时间也被缩短了。值得称赞的是，经理一再道歉，还坚持给我打折优惠。她还特意要求，如果我再次光临，请在预订时通知他们。8月份时我决定再去一次；按照她的要求，我在预订时就告知他们，经理曾嘱咐我要在下次光临时提前通知。
可惜的是，这几乎没给我的这次体验带来任何改善。我预订的是90分钟的头部、背部、颈部及肩部按摩，还附带一次简易面部护理。我所能用的最佳方式来描述这次护理服务：治疗师似乎是边做边临时发挥的——尤其是头部按摩环节。最糟糕的是，护理实际只进行了75分钟，比宣传中承诺且我付费的时间少了15分钟！我气得根本没在休息区多待。后来在洗手间洗手时，墙上的肥皂盒脱落，砸到了我的脚踝，造成一个小伤口，后来还出现了淤青。虽然只是个小问题，但它却为这次糟糕的水疗体验画上了“句号”。退房时我把情况告诉了那位女士，值得称赞的是，她表现得非常歉意且关心。第二天，一位工作人员打电话来询问我的身体状况，这个举动挺贴心的；再第二天又打来了电话。第二次关怀电话则是来自酒店的活动经理，他为人非常友善。我详细叙述了自己的整个经历，他向我保证会与水疗中心经理沟通，并在第二天给我回电……但那之后我就再也没收到他的消息。总的来说，很遗憾地说，我觉得这家酒店在很多方面的水准都大幅下降了。
可惜的是，这几乎没给我的这次体验带来任何改善。我预订的是90分钟的头部、背部、颈部及肩部按摩，还附带一次简易面部护理。我所能用的最佳方式来描述这次护理服务：治疗师似乎是边做边临时发挥的——尤其是头部按摩环节。最糟糕的是，护理实际只进行了75分钟，比宣传中承诺且我付费的时间少了15分钟！我气得根本没在休息区多待。后来在洗手间洗手时，墙上的肥皂盒脱落，砸到了我的脚踝，造成一个小伤口，后来还出现了淤青。虽然只是个小问题，但它却为这次糟糕的水疗体验画上了“句号”。退房时我把情况告诉了那位女士，值得称赞的是，她表现得非常歉意且关心。第二天，一位工作人员打电话来询问我的身体状况，这个举动挺贴心的；再第二天又打来了电话。第二次关怀电话则是来自酒店的活动经理，他为人非常友善。我详细叙述了自己的整个经历，他向我保证会与水疗中心经理沟通，并在第二天给我回电……但那之后我就再也没收到他的消息。总的来说，很遗憾地说，我觉得这家酒店在很多方面的水准都大幅下降了。
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