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Peter C
Think Twice before booking this Club
Gullane Golf Club的点评
点评：Think twice before booking this Club. Other Clubs will have a more reasonable cancellation approach.
The cancellation Policy of the Club is no refunds unless course closed. That may be not too unreasonable where Tee Times are in demand and a no show is a loss of income. Though what Organisation chooses to send it’s Customers out in the pouring Rain against their wishes? The Customer takes all the weather risks.
We had booked weeks in advance for a late October Tee Time. The weather forecast nearer the date of play was awful (storm warnings the 2 days before and heavy rain and strong wind warnings on the day of play). Rang the club the day before to try and cancel – never got an answer to my calls despite ringing 5 times.
Turned up on the day and weather was pretty bad. Granted it had improved from the previous 2 days of Storms and flooding. The tee times surrounding our time were empty unsurprisingly. Golfers had gone out that morning when the conditions were more benign and the course was ‘open for play’.
So they refused a refund.
They did offer to change the day and time, but that was as much use to us as a chocolate teapot – which I explained in some detail. Finally, I reluctantly accepted a time for the next morning on the off chance my playing partner would be able to play, but no such luck.
The Club must be pretty desperate to take money for a Tee Time in the pouring rain and wind – a time that was never going to be occupied by someone else in late October as evidenced by the lack of bookings surrounding my time.
Yes they state their cancellation policy on page 2 of the terms and conditions. But the booker assumes they are dealing with reasonable people – sadly not.
It is a great testament to Hospitality that the Club would rather send 2 Visitors out to play in abysmal weather than refund £120. Still lesson learned and will not be booking the course again. Only extolling their absence of virtues. Needless to say we changed our planned venue for Lunch.
What comes across is an arrogance in the Management as evidenced by all the Rules on the Booking email. And a sense of 18th Century Feudalism. The Staff I encountered face to face were friendly and engaging – the comment applies to the Management and their approach to Customers – people to be tolerated.
Gullane is £120 wealthier and yet so much poorer.
The cancellation Policy of the Club is no refunds unless course closed. That may be not too unreasonable where Tee Times are in demand and a no show is a loss of income. Though what Organisation chooses to send it’s Customers out in the pouring Rain against their wishes? The Customer takes all the weather risks.
We had booked weeks in advance for a late October Tee Time. The weather forecast nearer the date of play was awful (storm warnings the 2 days before and heavy rain and strong wind warnings on the day of play). Rang the club the day before to try and cancel – never got an answer to my calls despite ringing 5 times.
Turned up on the day and weather was pretty bad. Granted it had improved from the previous 2 days of Storms and flooding. The tee times surrounding our time were empty unsurprisingly. Golfers had gone out that morning when the conditions were more benign and the course was ‘open for play’.
So they refused a refund.
They did offer to change the day and time, but that was as much use to us as a chocolate teapot – which I explained in some detail. Finally, I reluctantly accepted a time for the next morning on the off chance my playing partner would be able to play, but no such luck.
The Club must be pretty desperate to take money for a Tee Time in the pouring rain and wind – a time that was never going to be occupied by someone else in late October as evidenced by the lack of bookings surrounding my time.
Yes they state their cancellation policy on page 2 of the terms and conditions. But the booker assumes they are dealing with reasonable people – sadly not.
It is a great testament to Hospitality that the Club would rather send 2 Visitors out to play in abysmal weather than refund £120. Still lesson learned and will not be booking the course again. Only extolling their absence of virtues. Needless to say we changed our planned venue for Lunch.
What comes across is an arrogance in the Management as evidenced by all the Rules on the Booking email. And a sense of 18th Century Feudalism. The Staff I encountered face to face were friendly and engaging – the comment applies to the Management and their approach to Customers – people to be tolerated.
Gullane is £120 wealthier and yet so much poorer.
翻译：在预订这家俱乐部的服务前请三思。其他俱乐部的取消政策要合理得多。
该俱乐部的取消政策规定：除非球场关闭，否则不予退款。在开球时间非常抢手且爽约会导致收入损失的情况下，这一政策倒也并不算太不合理。不过，有哪家机构会违背顾客意愿，硬让他们在倾盆大雨中出门呢？所有天气风险都由顾客自己承担。
我们提前数周就预订了十月底的开球时间。比赛当天的天气预报糟透了（前两天就有风暴预警，比赛当天又有暴雨和强风预警）。前一天我给俱乐部打电话试图取消比赛——尽管打了5次电话，但始终无人接听。
比赛当天我还是去了，天气相当恶劣。不过相比前两天的风暴和洪水情况，天气已有所好转。不出所料，我们预定时间前后的发球台都空无一人。那天早上，天气较为宜人，球场也“开放供打球”，因此高尔夫球手们便出门去打球了。正因如此，他们拒绝了退款请求。
他们虽提出可以更改打球日期和时间，但对我们来说那根本毫无用处——我详细地向他们说明了这一点。最后，我勉强接受了第二天早上的打球时间，只存着一丝侥幸心理，指望我的球友能来陪我，但结果还是没能如愿。这家俱乐部肯定是走投无路了，才会在倾盆大雨且狂风呼啸的天气里收取开球时间的费用——从我预订时段前后几乎没有其他预约记录这一点来看，10月底根本不可能有人来使用这个时段。
没错，他们在条款与条件的第2页上说明了取消政策。但预订者往往会以为自己面对的是通情达理的人——可惜并非如此。这家俱乐部宁愿让两位顾客在恶劣天气下去打球，也不愿退还120英镑的费用，这一做法充分体现了其所谓的“待客之道”。不过我们也从中吸取了教训，今后不会再预订这里的球场了。只能说这家俱乐部毫无优点可言。不用说，我们也更改了原定的午餐地点。
从预订确认邮件中所列出的种种规定来看，其管理层显得极为傲慢，给人一种18世纪封建制度下的特权思想之感。与我面对面接触的员工都很友好且热情——这一评价也适用于管理层以及他们对待客户的态度——那些只值得勉强容忍的人罢了。
古莱恩虽然多赚了120英镑，却显得更加贫困了。
该俱乐部的取消政策规定：除非球场关闭，否则不予退款。在开球时间非常抢手且爽约会导致收入损失的情况下，这一政策倒也并不算太不合理。不过，有哪家机构会违背顾客意愿，硬让他们在倾盆大雨中出门呢？所有天气风险都由顾客自己承担。
我们提前数周就预订了十月底的开球时间。比赛当天的天气预报糟透了（前两天就有风暴预警，比赛当天又有暴雨和强风预警）。前一天我给俱乐部打电话试图取消比赛——尽管打了5次电话，但始终无人接听。
比赛当天我还是去了，天气相当恶劣。不过相比前两天的风暴和洪水情况，天气已有所好转。不出所料，我们预定时间前后的发球台都空无一人。那天早上，天气较为宜人，球场也“开放供打球”，因此高尔夫球手们便出门去打球了。正因如此，他们拒绝了退款请求。
他们虽提出可以更改打球日期和时间，但对我们来说那根本毫无用处——我详细地向他们说明了这一点。最后，我勉强接受了第二天早上的打球时间，只存着一丝侥幸心理，指望我的球友能来陪我，但结果还是没能如愿。这家俱乐部肯定是走投无路了，才会在倾盆大雨且狂风呼啸的天气里收取开球时间的费用——从我预订时段前后几乎没有其他预约记录这一点来看，10月底根本不可能有人来使用这个时段。
没错，他们在条款与条件的第2页上说明了取消政策。但预订者往往会以为自己面对的是通情达理的人——可惜并非如此。这家俱乐部宁愿让两位顾客在恶劣天气下去打球，也不愿退还120英镑的费用，这一做法充分体现了其所谓的“待客之道”。不过我们也从中吸取了教训，今后不会再预订这里的球场了。只能说这家俱乐部毫无优点可言。不用说，我们也更改了原定的午餐地点。
从预订确认邮件中所列出的种种规定来看，其管理层显得极为傲慢，给人一种18世纪封建制度下的特权思想之感。与我面对面接触的员工都很友好且热情——这一评价也适用于管理层以及他们对待客户的态度——那些只值得勉强容忍的人罢了。
古莱恩虽然多赚了120英镑，却显得更加贫困了。
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