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TERRIBLE CUSTOMER SERVICE!!
布鲁明戴尔百货店的点评
点评：I have never written a negative review but I have experienced the worst customer service at the Chicago Bloomingdale's. While visiting Chicago from out of town, I bought some Chanel makeup. The clerk gave me the wrong item. I called the Chanel department in Chicago a few days later, talked with Lizette, who said she would send me a return label. She never did. A few days later, I contacted customer service and got a return label from them. I sent the item back to the Chicago store with the receipt that says I have 30 days to return the item. It is now 4 weeks later and I just received the same wrong item in the mail with a letter saying I only had 14 days to return the item - but I have the UPS receipt that shows the store received my return on the 14th day after I purchased it. I have spent close to an hour on a chat with main Bloomingdale's customer service and they will not assist, suggesting that I send it back again. I am so frustrated by this - I will never buy anything at Bloomingdale's again and want to alert others to avoid it as well.
翻译：我从来没有写过负面评论，但我在芝加哥布鲁明戴尔百货公司经历了最差的客户服务。从外地来芝加哥旅游时，我买了一些香奈儿化妆品。店员给了我错误的商品。几天后，我打电话给芝加哥的香奈儿部门，与 Lizette 交谈，她说她会给我寄一张退货标签。但她一直没有寄给我。几天后，我联系了客服，并拿到了退货标签。我把商品寄回了芝加哥商店，收据上写着我有 30 天的时间退货。现在已经 4 周过去了，我刚刚收到邮寄来的同样错误的商品，信中说我只有 14 天的时间退货 - 但我有 UPS 收据显示商店在我购买后的第 14 天收到了我的退货。我花了将近一个小时与布鲁明戴尔百货公司的主要客服聊天，但他们没有提供帮助，建议我再次退货。我对此感到非常沮丧——我再也不会在布鲁明戴尔百货公司买任何东西了，并且想提醒其他人也避免这种情况。
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