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Prai12
Nice spa with terrible restaurant service.
Nirvana Spa的点评
点评：I went for my birthday on 19th July with my husband (he was visiting for the first time) and we were hoping to enjoy a lovely relaxing experience with Nirvana.
Whilst the spa and facilities themselves are lovely, the waitress in the main restaurant was so rude and dismissive.
I have a gluten intolerance and had disclosed this to the waitress at the start. When I asked for her advice on availability (it’s not the easiest of menus to navigate), she kept suggesting foods that actually had gluten in them! When I would point that out and ask her for alternatives, she started pressuring and pushing us to order as the “kitchen was going to close”. Whilst we had booked the last 8:45pm slot, Nirvana should not keep this slot available if customers are going to be made to feel pressured and completely unwelcomed. In the end we were not at all happy with our meal selections which we decided in a rush due to the pressure. The waitress was quite rude and snappy throughout our dining experience and we were shocked by her lack of customer care.
This has really put us off wanting to come back to Nirvana and really ruined what was suppose to be a lovely birthday! We left earlier than the closing time of the Spa due to disappointment.
I also completely agree with other reviews on this, there are a lot of hidden fees and it’s not always straight forward.
I’d appreciate Nirvana taking this feedback on and ensuring their staff are well-versed in the menu and dietary requirements as the staff’s poor advice could result in severe health implications for their customers. Also, just being a nice friendly person doesn’t hurt anyone!
Whilst the spa and facilities themselves are lovely, the waitress in the main restaurant was so rude and dismissive.
I have a gluten intolerance and had disclosed this to the waitress at the start. When I asked for her advice on availability (it’s not the easiest of menus to navigate), she kept suggesting foods that actually had gluten in them! When I would point that out and ask her for alternatives, she started pressuring and pushing us to order as the “kitchen was going to close”. Whilst we had booked the last 8:45pm slot, Nirvana should not keep this slot available if customers are going to be made to feel pressured and completely unwelcomed. In the end we were not at all happy with our meal selections which we decided in a rush due to the pressure. The waitress was quite rude and snappy throughout our dining experience and we were shocked by her lack of customer care.
This has really put us off wanting to come back to Nirvana and really ruined what was suppose to be a lovely birthday! We left earlier than the closing time of the Spa due to disappointment.
I also completely agree with other reviews on this, there are a lot of hidden fees and it’s not always straight forward.
I’d appreciate Nirvana taking this feedback on and ensuring their staff are well-versed in the menu and dietary requirements as the staff’s poor advice could result in severe health implications for their customers. Also, just being a nice friendly person doesn’t hurt anyone!
翻译：7月19日是我的生日，我丈夫陪我一同前往（他也是第一次来）。我们本希望能在Nirvana享受一次惬意又放松的体验。
虽然水疗中心及各项设施都很不错，但主餐厅的服务员却极其粗鲁且漠不关心。
我有麸质不耐受的问题，一开始就向服务员说明了这一点。当我询问她有哪些菜品适合我选择时（菜单实在不太好理解），她一直推荐那些实际上含有麸质的食物！每当我指出这一点并询问有没有其他选择时，她就开始施压，催促我们点餐，还说什么“厨房马上就要打烊了”。虽然我们预订的是晚上8点45分的时段，但如果顾客会因此感到被逼迫且完全不受欢迎的话，Nirvana就不该保留这个时段。最终，由于迫于压力，我们匆忙做出了选菜决定，结果对所选的菜品一点也不满意。在整个用餐过程中，女服务员态度极其粗鲁且无礼，她完全缺乏服务意识，这让我们感到非常震惊。
这种情况真的让我们再也不想光顾Nirvana了，也彻底毁掉了本应是个愉快的生日庆祝！由于心情失望，我们在水疗中心闭馆时间之前就离开了。
我也完全认同其他评论的观点：这里有很多隐藏费用，整个消费流程也并不总是那么简单明了。我希望Nirvana能重视这一反馈，确保员工对菜单及各种饮食要求了如指掌——因为员工给出错误的建议可能会给顾客的健康带来严重后果。另外，做个友善和蔼的人也不会损害任何人！
虽然水疗中心及各项设施都很不错，但主餐厅的服务员却极其粗鲁且漠不关心。
我有麸质不耐受的问题，一开始就向服务员说明了这一点。当我询问她有哪些菜品适合我选择时（菜单实在不太好理解），她一直推荐那些实际上含有麸质的食物！每当我指出这一点并询问有没有其他选择时，她就开始施压，催促我们点餐，还说什么“厨房马上就要打烊了”。虽然我们预订的是晚上8点45分的时段，但如果顾客会因此感到被逼迫且完全不受欢迎的话，Nirvana就不该保留这个时段。最终，由于迫于压力，我们匆忙做出了选菜决定，结果对所选的菜品一点也不满意。在整个用餐过程中，女服务员态度极其粗鲁且无礼，她完全缺乏服务意识，这让我们感到非常震惊。
这种情况真的让我们再也不想光顾Nirvana了，也彻底毁掉了本应是个愉快的生日庆祝！由于心情失望，我们在水疗中心闭馆时间之前就离开了。
我也完全认同其他评论的观点：这里有很多隐藏费用，整个消费流程也并不总是那么简单明了。我希望Nirvana能重视这一反馈，确保员工对菜单及各种饮食要求了如指掌——因为员工给出错误的建议可能会给顾客的健康带来严重后果。另外，做个友善和蔼的人也不会损害任何人！
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