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Suspiciously cold hot tubs...
Nirvana Spa的点评
点评：4th visit with a friend and highly anticipated as always. Outdoor hot tubs (6) were all tepid at best. And one was completely out of use. I really hope this is not deliberate to cut energy costs. Indoor large hot tub - several jets broken. Large serenity pool - head pillows have been removed (no gazing up at the 'stars') Hot beds - not all heated enough. Toilets - blocked. Conditioner - cheap and awful. Customer service - pleasant enough although I tried to call as I was running late and couldn't get through. I was dropped at the usual entrance and marched unceremoniously to the 'day spa entrance' and separate changing rooms as the members apparently have requested day customers be segregated. I was still in my outdoor shoes walking through - no time to remove them and no covers offered. I also forgot to bring flip flops so had to wander around barefoot both inside and outside as they do not provide slippers. We did have a lovely time but the luxury standards are clearly slipping. I informed the staff upon checkout about the hot tubs who said they would report my concerns. I was not the only customer who noted this issue so it was odd they had no explanation or knowledge of the apparent technical faults. I feel they should be immediately aware if facilities are malfunctioning and check the temperatures when they check chlorine levels - it's February turn up the heat please!
翻译：这是我和朋友第四次来这里，一如既往地充满期待。室外热水浴缸（6个）最多只能算温水，其中一个完全不能用。我真希望这不是为了节省能源成本而故意为之。室内的大型热水浴缸——好几个喷头都坏了。大型静谧泳池——头枕都被拿走了（没法仰望星空了）。热水床——温度不够高。厕所——堵塞了。空调——廉价又难用。客服态度还算友好，虽然我因为迟到尝试打电话却打不通。我被送到老地方的入口，然后被粗暴地带到“日间水疗中心入口”和单独的更衣室，显然是会员要求将日间顾客分开。我当时还穿着户外鞋，根本没时间脱鞋，也没有人给我鞋套。我还忘了带拖鞋，所以只能光着脚在室内外走来走去，因为他们不提供拖鞋。我们玩得很开心，但这里的奢华标准显然在下降。退房时我向工作人员反映了热水浴缸的问题，他们说会上报。并非只有我一个人注意到这个问题，所以他们对这些明显的故障没有任何解释或了解，这很奇怪。我觉得如果设施出现故障，他们应该立即知晓，并且在检查氯含量时也应该检查温度——现在是二月，请把温度调高一些！
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