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Keith S
Cardinals General Manager "Amanda" Disrespectful to Veterans.
Roger Dean Stadium的点评
点评：Very disappointed with the way I was treated.
I have been a regular at Palm Beach Cardinals games and attend frequently often two or three times a week. I have always enjoyed coming to the games, and I want to make clear that the majority of the staff are friendly, professional, and welcoming. Unfortunately, my recent experience with the General Manager, Amanda, was completely different
While I was near the dugout, Amanda approached me regarding my drink being on the side by the dugout. I would have had absolutely no issue moving it. A simple, “Hey, could you please move your drink?” would have been all it took.
Instead, I was told, “Back up and move your beer”
I explained that it was not a beer. She insisted that it was, told me essentially the same thing again, and then snickered at me. I asked her directly, “Amanda, isn’t there a better way you could have communicated that to me?” Rather than simply acknowledging that she could have handled the situation differently, she continued referring to my drink as a beer and questioning why I had it where I did.
At that point, it wasn’t about moving a drink anymore. It was about the unnecessary attitude and complete lack of professionalism.
I have no problem following rules. If I am told that something needs to be moved, I move it. What I do have a problem with is being spoken to disrespectfully and then having someone insist that something is true after I have told them it isn’t. There was absolutely no reason for the interaction to go the way it did.
I am also a Purple Heart combat veteran and regularly participate in the veteran ticket program. I don’t expect special treatment because of my military service, and I don’t expect anyone to treat me differently because of it. I do, however, expect the same basic courtesy and respect that any paying customer should receive.
Unfortunately, this isn’t the first time I’ve experienced what I consider to be an unacceptable attitude at the stadium.
On another occasion, an usher yelled at my five- and four-year-old children for hanging on a banister. When I addressed the situation with him in front of a supervisor and questioned the tone he used with two very young children, he told me that his tone was “authoritative.” I asked him, “With a five- and four-year-old?” His response was yes.
That is not what I expect when I bring my family to a baseball game.
Again, I want to emphasize that most of the Palm Beach Cardinals staff have been excellent. Unfortunately, the behavior of a few employees can overshadow the positive experiences created by everyone else. There appears to be a small number of employees who seem to forget that fans are customers and should be treated accordingly.
What bothers me most is that I genuinely enjoy coming to these games. I support the team, attend regularly, and have always tried to be respectful and cordial toward the staff. I shouldn’t have to wonder whether I’m going to be spoken to disrespectfully simply because someone could have communicated a basic request in a better way.
I will be sharing my experiences with the veteran organizations I work with so they are aware of what happened and can make their own decisions about recommending or participating in events at the stadium.
Hopefully, someone in the organization takes this feedback seriously. Fans shouldn’t have to accept disrespectful treatment as the price of attending a baseball game.
I have been a regular at Palm Beach Cardinals games and attend frequently often two or three times a week. I have always enjoyed coming to the games, and I want to make clear that the majority of the staff are friendly, professional, and welcoming. Unfortunately, my recent experience with the General Manager, Amanda, was completely different
While I was near the dugout, Amanda approached me regarding my drink being on the side by the dugout. I would have had absolutely no issue moving it. A simple, “Hey, could you please move your drink?” would have been all it took.
Instead, I was told, “Back up and move your beer”
I explained that it was not a beer. She insisted that it was, told me essentially the same thing again, and then snickered at me. I asked her directly, “Amanda, isn’t there a better way you could have communicated that to me?” Rather than simply acknowledging that she could have handled the situation differently, she continued referring to my drink as a beer and questioning why I had it where I did.
At that point, it wasn’t about moving a drink anymore. It was about the unnecessary attitude and complete lack of professionalism.
I have no problem following rules. If I am told that something needs to be moved, I move it. What I do have a problem with is being spoken to disrespectfully and then having someone insist that something is true after I have told them it isn’t. There was absolutely no reason for the interaction to go the way it did.
I am also a Purple Heart combat veteran and regularly participate in the veteran ticket program. I don’t expect special treatment because of my military service, and I don’t expect anyone to treat me differently because of it. I do, however, expect the same basic courtesy and respect that any paying customer should receive.
Unfortunately, this isn’t the first time I’ve experienced what I consider to be an unacceptable attitude at the stadium.
On another occasion, an usher yelled at my five- and four-year-old children for hanging on a banister. When I addressed the situation with him in front of a supervisor and questioned the tone he used with two very young children, he told me that his tone was “authoritative.” I asked him, “With a five- and four-year-old?” His response was yes.
That is not what I expect when I bring my family to a baseball game.
Again, I want to emphasize that most of the Palm Beach Cardinals staff have been excellent. Unfortunately, the behavior of a few employees can overshadow the positive experiences created by everyone else. There appears to be a small number of employees who seem to forget that fans are customers and should be treated accordingly.
What bothers me most is that I genuinely enjoy coming to these games. I support the team, attend regularly, and have always tried to be respectful and cordial toward the staff. I shouldn’t have to wonder whether I’m going to be spoken to disrespectfully simply because someone could have communicated a basic request in a better way.
I will be sharing my experiences with the veteran organizations I work with so they are aware of what happened and can make their own decisions about recommending or participating in events at the stadium.
Hopefully, someone in the organization takes this feedback seriously. Fans shouldn’t have to accept disrespectful treatment as the price of attending a baseball game.
翻译：我对自己所受到的对待感到非常失望。
我一直都是棕榈滩红雀队的常客，经常观看比赛，每周甚至会去两到三次。我一直都很享受观看比赛的过程，同时也要说明：大多数工作人员都友善、专业且热情好客。可惜，我最近与总经理阿曼达的相处经历则截然不同。
当时我正站在球员休息区附近，阿曼达走过来，对我提到的放在休息区旁边的饮料发发表了意见。我完全不介意把东西挪开。只要说一句“嘿，能麻烦你把饮料挪一下吗？”就万事大吉了。
然而，我听到的却是：“往后退，把你的啤酒挪开。”
我解释说那不是啤酒。可她坚持说那就是啤酒，又跟我说了一遍同样的话，接着还嘲笑我。我直接问她：“阿曼达，难道就没有更好的方式来跟我沟通吗？”但她并没有承认自己本可以换种方式处理这种情况。她一直把我的饮料称作啤酒，还质问我为什么要在那种场合喝啤酒。
那时，问题已经不再是挪动饮料这件事了。问题在于那种毫无必要的态度以及完全缺乏专业精神的表现。
我并不反对遵守规则。如果有人告诉我需要挪动某样东西，我就会照做。但我无法接受的是被人不尊重地对待，甚至在我澄清事实之后，还有人固执地坚持说事情就是如此。这次互动演变成那样，完全没有任何理由。
我也是一名获得紫心勋章的退伍军人，经常会参加退伍军人票券计划。我并不指望因为自己的军旅经历而得到特殊待遇，也不希望别人因此而以不同方式对待我。不过，我确实期望能得到任何付费顾客都应享有的基本礼貌与尊重。
遗憾的是。这并非我第一次在体育场遇到我认为不可接受的行为。
还有一次，一名检票员冲我的5岁和4岁的孩子大喊，就因为他们抓住了扶手。我在一位管理人员的面前向他指出问题，并质问他对两个年纪这么小的孩子使用这种语气是否合适。他告诉我，他的语气是“有权威性的”。我问道：“对着一个5岁和一个4岁的孩子吗？”他回答：“没错。”当我带家人来看棒球比赛时，我并不期望遇到这种情况。
我还是要强调，大多数棕榈滩红雀队的工作人员都表现得非常出色。遗憾的是，少数员工的行为却盖过了其他所有人所带来的美好体验。似乎有那么一小部分员工忘记了：球迷们也是顾客，理应受到同等对待。
最让我困扰的是，其实我真心喜欢来观看这些比赛。我支持这支球队。我经常参加活动，也一直努力以尊重且友善的态度对待工作人员。我不应该因为有人未能以更好的方式表达一个简单的请求，就担心自己会受到不尊重的对待。
我会把我所经历的一切告诉我所合作的退伍军人组织，这样他们就能了解发生了什么，也能自行决定是否推荐或组织成员参加在体育场举办的活动。
希望如此吧。希望机构里有人能认真对待这些反馈。球迷们不应为了观看棒球比赛而不得不忍受不尊重的对待。
我一直都是棕榈滩红雀队的常客，经常观看比赛，每周甚至会去两到三次。我一直都很享受观看比赛的过程，同时也要说明：大多数工作人员都友善、专业且热情好客。可惜，我最近与总经理阿曼达的相处经历则截然不同。
当时我正站在球员休息区附近，阿曼达走过来，对我提到的放在休息区旁边的饮料发发表了意见。我完全不介意把东西挪开。只要说一句“嘿，能麻烦你把饮料挪一下吗？”就万事大吉了。
然而，我听到的却是：“往后退，把你的啤酒挪开。”
我解释说那不是啤酒。可她坚持说那就是啤酒，又跟我说了一遍同样的话，接着还嘲笑我。我直接问她：“阿曼达，难道就没有更好的方式来跟我沟通吗？”但她并没有承认自己本可以换种方式处理这种情况。她一直把我的饮料称作啤酒，还质问我为什么要在那种场合喝啤酒。
那时，问题已经不再是挪动饮料这件事了。问题在于那种毫无必要的态度以及完全缺乏专业精神的表现。
我并不反对遵守规则。如果有人告诉我需要挪动某样东西，我就会照做。但我无法接受的是被人不尊重地对待，甚至在我澄清事实之后，还有人固执地坚持说事情就是如此。这次互动演变成那样，完全没有任何理由。
我也是一名获得紫心勋章的退伍军人，经常会参加退伍军人票券计划。我并不指望因为自己的军旅经历而得到特殊待遇，也不希望别人因此而以不同方式对待我。不过，我确实期望能得到任何付费顾客都应享有的基本礼貌与尊重。
遗憾的是。这并非我第一次在体育场遇到我认为不可接受的行为。
还有一次，一名检票员冲我的5岁和4岁的孩子大喊，就因为他们抓住了扶手。我在一位管理人员的面前向他指出问题，并质问他对两个年纪这么小的孩子使用这种语气是否合适。他告诉我，他的语气是“有权威性的”。我问道：“对着一个5岁和一个4岁的孩子吗？”他回答：“没错。”当我带家人来看棒球比赛时，我并不期望遇到这种情况。
我还是要强调，大多数棕榈滩红雀队的工作人员都表现得非常出色。遗憾的是，少数员工的行为却盖过了其他所有人所带来的美好体验。似乎有那么一小部分员工忘记了：球迷们也是顾客，理应受到同等对待。
最让我困扰的是，其实我真心喜欢来观看这些比赛。我支持这支球队。我经常参加活动，也一直努力以尊重且友善的态度对待工作人员。我不应该因为有人未能以更好的方式表达一个简单的请求，就担心自己会受到不尊重的对待。
我会把我所经历的一切告诉我所合作的退伍军人组织，这样他们就能了解发生了什么，也能自行决定是否推荐或组织成员参加在体育场举办的活动。
希望如此吧。希望机构里有人能认真对待这些反馈。球迷们不应为了观看棒球比赛而不得不忍受不尊重的对待。
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