Do NOT Stay Here. - Ocean Edge Golf Club (Brewster) - Ocean Edge Golf Club - 166条旅客点评与比价

Molly H

Do NOT Stay Here.

Ocean Edge Golf Club的点评

2026年07月20日发布于: 海外

点评：This was possibly the worst hotel stay experience I've had in all my 35 years of life. We checked in to "Arbor Village" I believe was the name and had to take a shuttle it was so far away from main hotel grounds. Upon arrival of the "hotel room" - I use this loosely as it was essentially section 8 housing. We were greeted with a dirty apartment, a large wad of black tangled hair on the bathroom wall, a large wad of seemingly dog / animal hair in the foyer, a loud door in the foyer that slammed loudly and shook the apartment unit upon opening, and a musty smell that I can only assume was mold. Of course, I immediately requested to switch rooms to the main hotel grounds. We checked into an actual hotel room that was clean and normal. The breakfast, beach bar and ocean terrace were all fine experiences. The beach is the reason we return to this hotel property and did not disappoint ... until my husband was assaulted by another hotel guest's child, left unattended, on the beach. We were sitting on the beach when a child threw a large rock the size of my palm right at my unassuming husband's face. The child's parents did nothing. I immediately jumped up to attend to my husband and walk him back to our hotel room to ice his face. After he was situated, I explained the scenario to the concierge and a manager who was walking by. They took down my number and told me they'd reach out after corresponding with the hotel beach bar manager. I never heard back from anyone. Upon check out the next day, I followed up only to be left waiting in the lobby for 30+ minutes and then accosted by the hotel room booking manager. He was rude, condescending, inappropriate, unprofessional and misogynistic. He said, "You should've contacted the police" "I don't know what you want me to do" "What do you want to get from this" when I simply asked him what hotel protocol or recourse would be as this was a hotel guest assaulting another hotel guest on hotel property. My husband's glasses were broken and he was bleeding. They did nothing to correct the situation, apologize or help. I would never stay here again and I am so disappointed as I was excited to show my husband the hotel that my late father, mother and I would return to each summer in my childhood.

翻译：这很可能是我35年人生中所经历过的最糟糕的酒店住宿体验。我们办理入住的酒店名字好像叫“Arbor Village”，由于它离主酒店区太远，我们不得不乘坐班车前往。到达所谓的“酒店房间”后——其实我这么说只是勉强可以形容罢了，因为那本质上就是政府补贴的廉租房。一进门我们就看到一间脏乱不堪的公寓：浴室墙壁上有一大团黑色乱发，门厅里则有一大团看起来像是狗毛或动物毛发的东西。门厅里的门开门时发出巨大的声响，震得整个公寓都晃动起来；还有一股难闻的霉味，我只能猜测那是霉菌所致。当然，我立刻要求调换到主楼区的房间。我们住进了一间干净且正常的酒店客房。早餐、海滩酒吧以及海景露台的体验也都很不错。我们之所以一再选择这家酒店，就是因为它的海滩，而这次它也没有让我们失望……直到我丈夫遭到了另一位住客家孩子的袭击。那个东西被遗弃在沙滩上，无人看管。当时我们正坐在沙滩上，一个小孩把一块和我手掌差不多大的石头朝我那毫无防备的丈夫的脸上扔了过去。孩子的父母什么也没做。我立刻起身去照顾丈夫，带他回到酒店房间，给他脸上敷冰。安顿好他之后，我把事情的经过告诉了正好路过的礼宾员和一位经理。他们记下了我的电话号码，并说会在与酒店海滩酒吧的经理沟通后联系我。我再也没有收到任何人的回复。第二天退房时，我试图进一步询问情况，结果就在大堂里等了30多分钟，随后被酒店的客房预订经理拦住。他态度粗鲁、居高临下、言行不当、毫无专业素养且带有厌女倾向。他说道，“您应该联系警察的。” “我不知道您想让我做什么。” “您想从这件事中得到什么？” 我当时只是询问有什么酒店准则或应对措施，毕竟是住客在酒店内袭击了另一位住客。我丈夫的眼镜被打碎了，还流着血。但酒店方面什么都没做，既不纠正状况，也不道歉或提供帮助。我绝对不会再住在这里了，我真的非常失望，因为我原本满心期待能带丈夫来看看我已故父亲曾经住过的酒店。”在我童年时，每年夏天我和母亲都会回去。

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