点评:Appalling customer services, I took my mum to see Opening night as she struggles with the stairs a few is not too bad but 3 flights was too much! My mum spoke to an usher who sent us to the box office to be told we would have to pay £20 for an upgraded seat! After my mum struggled to go up the stairs, we sat & watched another disabled lady struggle to go down 8 steps without any assistance from any staff members! During the interval the other disabled lady was offered an alternative seat on the street level she was assisted by 2 staff members, our party of 4 was astonished as we were offered nothing! But to move half way through would not have made any difference as whatever time mid way or at the end we still had 3 flights of stairs to go down! I would not recommend Mackintosh to anyone with any disabilities as they were appalling only want the money don’t care about the customers
翻译:糟糕的客户服务,我带我妈妈去看首映之夜,因为她上下楼梯很费劲,爬几层楼梯还好,但爬三层楼梯就太多了!我妈妈跟引座员谈了谈,他把我们带到售票处,告诉我们必须支付 20 英镑才能升级座位!在我妈妈艰难地爬上楼梯后,我们坐在那里看着另一位残疾女士在没有任何工作人员帮助的情况下艰难地走下 8 级台阶!在中场休息期间,另一位残疾女士被安排在街道上的另一个座位,有 2 名工作人员帮助她,我们 4 人惊讶地发现我们什么也没得到!但中途换个座位也没什么区别,因为无论是中途还是最后,我们仍然有 3 层楼梯要走!我不会向任何有残疾的人推荐 Mackintosh,因为他们太糟糕了,只想要钱,不关心顾客