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Antinmelb
The Down and not ups of a tourist trap
Falls Incline Railway的点评
点评：One of our party has mobility issues and we used a wheel chair, going down was ok.
Getting back……..issues.
Just as we got there to go back up, a tree branch fell on the power line and they closed the incline, yes Safety first.
So
I waited inline for a refund, after 5 minutes and only serving one customer, they had run out of cash. I asked if it could ne recredited to the card….no. Um why? This should have been available to do and offered.
We were told and directed to…..You can get a bus down there across the street.
Short story is it took anout an hour to wait for a bus, and needless to say we were freezing standing around in the sub zero temperature, even rugged up as we were. At least the shuttle was free, and thank god Mark the information attendant was there assisting.( he isnt part of the incline) thank you Mark, you went above and beyond.
If I was the manager of the incline I would have offered to arrange a taxi and assist people who have mobility issues. There was nothing.
So Niagra Falls, why are there no steps or convenient pedestrian access options in that area? ……you do the math = tourist trap.
Getting back……..issues.
Just as we got there to go back up, a tree branch fell on the power line and they closed the incline, yes Safety first.
So
I waited inline for a refund, after 5 minutes and only serving one customer, they had run out of cash. I asked if it could ne recredited to the card….no. Um why? This should have been available to do and offered.
We were told and directed to…..You can get a bus down there across the street.
Short story is it took anout an hour to wait for a bus, and needless to say we were freezing standing around in the sub zero temperature, even rugged up as we were. At least the shuttle was free, and thank god Mark the information attendant was there assisting.( he isnt part of the incline) thank you Mark, you went above and beyond.
If I was the manager of the incline I would have offered to arrange a taxi and assist people who have mobility issues. There was nothing.
So Niagra Falls, why are there no steps or convenient pedestrian access options in that area? ……you do the math = tourist trap.
翻译：我们一行人中有一位行动不便，所以我们用了轮椅，下山还算顺利。
但是上山就……麻烦了。
我们刚到准备上山的时候，一根树枝掉在了电线上，他们就关闭了缆车，没错，安全第一。
于是
我排队等退款，等了五分钟，期间只接待了一位顾客，他们就没现金了。我问能不能退款到卡上……不行。嗯？为什么？这本来应该是可以退款的，而且他们也应该主动提供退款服务。
他们告诉我们……可以去街对面坐公交车。
简而言之，我们等了大约一个小时的公交车，不用说，即使我们穿得很厚，在零下低温中站着也冻得够呛。好在班车是免费的，谢天谢地，信息员马克在那里帮忙（他不是缆车工作人员）。谢谢你，马克，你真是太棒了。
如果我是缆车管理员，我会主动提出安排出租车，并协助行动不便的游客。但那里什么都没有。
尼亚加拉瀑布，为什么那里没有台阶或便捷的步行通道？……你自己算算吧=旅游陷阱。
但是上山就……麻烦了。
我们刚到准备上山的时候，一根树枝掉在了电线上，他们就关闭了缆车，没错，安全第一。
于是
我排队等退款，等了五分钟，期间只接待了一位顾客，他们就没现金了。我问能不能退款到卡上……不行。嗯？为什么？这本来应该是可以退款的，而且他们也应该主动提供退款服务。
他们告诉我们……可以去街对面坐公交车。
简而言之，我们等了大约一个小时的公交车，不用说，即使我们穿得很厚，在零下低温中站着也冻得够呛。好在班车是免费的，谢天谢地，信息员马克在那里帮忙（他不是缆车工作人员）。谢谢你，马克，你真是太棒了。
如果我是缆车管理员，我会主动提出安排出租车，并协助行动不便的游客。但那里什么都没有。
尼亚加拉瀑布，为什么那里没有台阶或便捷的步行通道？……你自己算算吧=旅游陷阱。
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