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alysonBromsgrove
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Webbs of Wychbold的点评
点评：Visited the cafe this morning with my grandchildren, and as usual some staff were working hard while some were under the impression they were paid to talk to each other. Whilst it is lovely to get on with other staff, talking while the queue of trays in front of the hot drinks gets bigger and bigger, is disrespectful to people who are waiting ages for service. At one stage I counted 10 trays while 3 young staff were gossiping to one another when 2 of them should have been busy making hot drinks. I visit Webbs regularly and know there are a few staff who are very customer orientated. It must be very frustrating for them to be paid the same for working hard while other staff expect to be paid for just turning up to work! Unfortunately it appears to be the younger staff who are at fault. I for one am getting fed up with paying for sub standard service.
翻译：今天早上我和孙辈们一起去了那家咖啡馆。和往常一样，有些员工在努力工作，而另一些人则仿佛拿着工资专门用来互相闲聊似的。虽然和其他员工相处融洽是件好事，但在热饮区前排的托盘越积越多的时候还在一旁闲聊，这对那些等待了很久的顾客来说实在是不尊重。有一次，我数了数，当时有10个托盘等着处理；而三名年轻员工却在闲聊，其中两人本该忙着制作热饮才对。我经常光顾Webbs，也知道有一些员工非常以顾客为中心。对他们来说，辛辛苦苦工作却只拿到和别人一样的薪酬，而另一些员工却只需出现在工作岗位上就能拿到报酬，这种状况肯定让他们倍感沮丧！可惜，有问题的似乎都是那些年轻员工。就我而言，我已经厌烦为这种不达标的服务买单了。
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