点评:Hi. I can’t seem to respond to your reply from yesterday. You know I was at your guest relation team lots. To be honest you didn’t really care we all got sick. All 5 of us. As soon as my review was posted. That’s when you tried to get me to take it down.
So here is my reply.
Many beyond many are sick at your hotel. The other morning I witnessed a young girl bring up a lot of sick by the pool side. I’ll post the video if I can.
Also I will say. When my review was posted it was like you upped your game!
Chicken a lot more cooked! Splash park for the kids was finally opened.
But still other areas need improving. Get your theatre opened as you can’t see any of the night shows!
Also sort what is making many sick.
Also if you’re queuing for a drink at the bar. Please can you only serve the que and not everyone who just walks up because it’s not fair. I witnessed a guy getting pretty mad. And no wonder.
It’s such a shame because this hotel could be really good!
Entertainment team are awesome.
I spoke to some workers who know that many are sick so stop trying to hide it.
The other night my drink had sand at the bottom. Do the cups not get washed?
I woke up with a cold sore last week. Haven’t had one of them in years!
I wouldn’t have done this if you could have gave me back the 4days of the holiday we were all sick. Not to mention you ruined my boys 16th. But you really don’t care.
My advice. Book elsewhere where.
I can’t upload videos so a few screen shots I’ve taken.
Lorna
翻译:您好。我好像无法回复您昨天的留言。您知道我之前经常去你们的宾客关系部。说实话,你们根本不在乎我们五个人都生病了。我的评论一发布,你们就想让我删掉。
所以,这是我的回复。
你们酒店里很多人都生病了。前几天早上,我亲眼看到一个年轻女孩在泳池边吐了很多。如果可以的话,我会把视频发上来。
另外,我想说的是,我的评论发布后,你们好像改进了不少!
鸡肉熟了很多!儿童戏水乐园也终于开放了。
但是其他方面仍然需要改进。请尽快开放你们的剧院,因为晚上根本看不到任何演出!
还有,请解决导致很多人生病的问题。
另外,如果你们在酒吧排队点饮料,请只服务排队的人,不要服务所有直接走过来的客人,这不公平。我看到一个男的为此非常生气。难怪他会生气。真是太可惜了,这家酒店本来可以很棒的!
娱乐团队很棒。
我和一些员工聊过,他们知道很多人都生病了,所以别再试图隐瞒了。
前几天晚上我的饮料底部有沙子。杯子都不洗吗?
上周我早上醒来发现长了唇疱疹。我已经好几年没长过了!
如果你们能把我们全家都生病的那四天假期还给我,我就不会来这里了。更别提你们毁了我儿子的16岁生日了。但你们根本不在乎。
我的建议是:订别的酒店吧。
我没法上传视频,所以放几张截图。
洛娜