点评:Violently mistreated on bowling booking.
The worst experience I have had in London. I am a Londoner that has lived here for 25 years and never have I had a worse experience. First they weren’t ready for our booking, told us we hadn’t booked, when we had, subsequently we got chased and told we had booked and directed to our bowling alley. Not a great start. We ordered drinks at the bar and no issue. Later on in the night, our whole group got ID’ed, even after being served already, I might add this was illegal, if we want to run by the same standards as they said on the night. A huge fuss was made when one of the group of 6 people did not have physical ID with him. My first question was, why didn’t you ID all of us upon entry, or upon ordering our first drink? We were treated ridiculously poorly for one of the group not having ID. We were then very quickly and unfairly all kicked out despite the bar giving everyone in the group alcohol, including tequila shots. To clarify, we are all over 25 years of age, and noticeably. There was one individual staff member at the bar which had it out for our group, and was loitering around where we were sitting, staring at us very uncomfortably. When we casually went to order more drinks we had security emerge on the whole group kicking us out. It’s extremely poor, and to be honest disgusting behaviour that was just uncalled for. I would never go back again, and discourage everyone from going there. Clearly there is a clear disconnect with some of the staff there and the manager, who without any intention to understand what the issue created was, just decided to kick all of us out. That’s simply not how you treat people let alone customers. The manager chaotically spilt one of our groups drink on the floor, which of course, we had already paid for. A very very poor experience. Think twice when going here. Extremely poor staff with poor attitudes, poor service, a ridiculous and unnecessary night, which escalated very quickly despite our whole group being respectful and accommodating. Never will I waste my life at this mediocre bar.
Based on the own staff assertions - this bar should be shut down for serving under 18s drinks.
翻译:保龄球预订时遭到暴力虐待。
我在伦敦经历过的最糟糕的经历。我是一个伦敦人,在这里住了 25 年,从来没有经历过更糟糕的经历。首先他们还没有准备好我们的预订,告诉我们我们还没有预订,当我们预订时,随后我们被追赶并告诉我们已经预订并引导到我们的保龄球馆。这不是一个好的开始。我们在酒吧点了饮料,没有问题。晚上晚些时候,我们整个团队都得到了身份证,即使已经得到服务,我可能会补充说,如果我们想按照他们当晚所说的相同标准运行,那么这是非法的。当这六人中的一人没有携带身份证件时,引起了轩然大波。我的第一个问题是,为什么你们不在进入时或点第一杯饮料时验证我们所有人的身份?由于其中一组没有身份证,我们受到了极其恶劣的对待。尽管酒吧给团体中的每个人提供酒精,包括龙舌兰酒,但我们很快就被不公平地赶了出去。澄清一下,我们都已经超过 25 岁了,而且值得注意。酒吧里有一位工作人员为我们的团队准备了它,并在我们坐的地方闲逛,非常不舒服地盯着我们。当我们随意去点更多饮料时,整个团队都出现了保安,将我们赶了出去。这是非常糟糕的,说实话,这是毫无必要的令人厌恶的行为。我永远不会再回去,并劝阻每个人都不要去那里。显然,那里的一些员工和经理之间存在明显的脱节,他无意了解问题所在,只是决定将我们所有人赶出去。这根本不是你对待别人的方式,更不用说对待客户了。经理混乱地将我们团体的一杯饮料洒在地板上,当然,我们已经付了钱。一次非常非常糟糕的经历。去这里的时候要三思。工作人员态度极差,服务很差,这是一个荒谬且不必要的夜晚,尽管我们整个团队都很尊重和包容,但情况很快就升级了。我永远不会在这个平庸的酒吧里浪费我的生命。
根据员工的说法——这家酒吧应该关闭,因为它只提供 18 岁以下的饮料。