点评:I feel it’s important to share my disappointing experience at Omegn & Venner located Torvehallerne in During our meal, our belongings were stolen, which severely affected our overall experience. Alarmingly, the staff seemed familiar with the theft and thief, even conversing with him in Roma, and appeared more upset with us for expressing our distress than with the situation itself.
To make matters worse, the chef was confrontational and lacked empathy. If my customers were robbed in my establishment, I would be deeply embarrassed and would prioritize assisting them instead of responding aggressively.
I was unable to pay for our meal because my device was taken, yet the restaurant insisted on charging us the full price, which another patron paid. They did not contact the police or report the theft although they said they would Instead of providing assistance, we were asked to leave while the thief was allowed to walk away, despite three witnesses confirming he was the one responsible. This is not a safe place. Your belongings aren’t safe and the staff will put their hands on you for speaking up.
Afterward, we approached the police, who informed us that such treatment of customers is unacceptable and raises serious safety concerns. I strongly advise potential diners to reconsider their choice of restaurant and location. While the food may be enjoyable, the treatment of customers left much to be desired.
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翻译:我觉得有必要分享一下我在位于托尔夫哈勒恩的Omegn & Venner餐厅的糟糕经历。用餐期间,我们的财物被盗,严重影响了我们的用餐体验。更令人震惊的是,餐厅员工似乎对这起盗窃案和小偷很熟悉,甚至用罗马方言和他交谈,而且他们似乎对我们表达不满的反应比对盗窃本身更不满。
更糟糕的是,厨师态度恶劣,缺乏同理心。如果我的顾客在我的餐厅被盗,我会感到非常尴尬,并且会优先帮助他们,而不是咄咄逼人。
由于我的电子设备被盗,我无法支付餐费,但餐厅坚持要我们支付全额,而这笔钱最终由另一位顾客支付。尽管他们承诺会报警,但并没有。他们非但没有提供帮助,反而让我们离开,而小偷却逍遥法外,尽管有三位目击者证实他就是作案者。这家餐厅并不安全。你的财物不安全,而且如果你提出异议,工作人员还会动手打你。
事后,我们报了警,警方告知我们这种对待顾客的方式令人无法接受,并引发了严重的安全隐患。我强烈建议其他顾客重新考虑这家餐厅及其所在位置。虽然食物可能不错,但对待顾客的方式实在令人失望。
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