下载App
资质规则
旅行
账户
Kaz K
Paying is an absolute joke
The Humber Bridge的点评
点评：Partner used the bridge for work journey. I used their website to pay but it failed to make the payment. Spoke to someone on live chat that the payment on the web had stalled and asked to pay over the phone. Gave me the number, called it, 45 minutes on the phone because their automated phone payment didn’t work. 6 times I put my card details in and it failed. Customer service agent couldn’t help other than I had to find a local pay point and go and pay that way which I refused, why should I have to go out of my way to pay when two of your on line facilities were not working. Then she said if I didn’t pay I’d receive a PCN and I could appeal it explaining the issues I had and hope they allowed the appeal!!! Absolute joke. Spoke to a woman in “Accounts” who regurgitated the same unhelpful script and in the end I was made to download their payment app on my phone, which I did not want to do nor should I have to and paid that way. Had the cheek to say that “other people are paying using the web and telephone service”!! Even though the first assistant could see that my payment wasn’t working through no fault of my own both on the web and the telephone service . Absolute joke of a service.
翻译：我的伴侣出差时使用了这座桥。我尝试通过他们的网站付款，但付款失败了。我联系了在线客服，他们说网上付款卡住了，让我打电话付款。客服给了我电话号码，我打了过去，结果花了45分钟才打通，因为他们的自动电话付款系统根本用不了。我输入了6次银行卡信息，但都失败了。客服人员除了让我去找附近的缴费点付款之外，什么也帮不上忙。我当然拒绝了，你们两个在线支付渠道都用不了，我为什么要特意跑一趟去付款？然后她又说，如果我不付款，就会收到罚单，我可以申诉，解释我遇到的问题，希望他们能批准我的申诉！真是个笑话。我又联系了“财务”部门的一位女士，她重复了一遍同样毫无帮助的说辞，最后他们让我下载了他们的手机支付应用，我根本不想下载，也不应该被强迫下载，最后我只能用这个应用付款。竟然厚颜无耻地说“其他人都在用网上和电话付款”！！明明第一位助理就亲眼看到我的付款失败了，而且这完全不是我的错，无论是网上还是电话付款都失败了。这服务简直是个笑话。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
