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A beautiful and iconic venue that still delivers strong performances — but the guest experience needs serious modernize
歌剧院的点评
点评：as someone who appreciates a great night out, I want to love the Citizens Opera House — truly. It’s an undeniably grand and historic theater, full of ornate charm and old-Boston character. The architecture and ambiance promise a spectacular experience the moment you walk in… or at least, they should.
Unfortunately, that promise is interrupted right at the entrance. The exterior and entryway look surprisingly rundown and deceiving — like you’re stepping into anything but one of Boston’s premier performance venues. It’s a far cry from the elegance waiting just beyond the doors, and it sets the wrong tone from the start.
Once inside and seated, the charm continues to clash with reality. For a venue of this stature, it’s frustrating to find seats that feel nearly busted, with springs making unwelcome introductions. Combine that with very tight spacing and you’ll find yourself getting cozy with strangers whether you planned to or not.
The layout and leveling of the seating areas don’t help either — lots of confusing steps, sharp angles, and shoulder-to-shoulder navigation during a packed show. When the house is full, comfort takes a back seat.
Then there’s the bathroom situation. In 2025, a major Boston theater shouldn’t require an intermission sprint and a prayer just to make it in and out before the lights dim again. There are simply not enough restrooms — and worse, the special “Citizens-account-holders-only” bathroom adds a layer of corporate snobbery that doesn’t belong in the arts.
Branding a historic theater is one thing… commercialization to the point of restroom inequality? That’s a wild choice.
Unfortunately, that promise is interrupted right at the entrance. The exterior and entryway look surprisingly rundown and deceiving — like you’re stepping into anything but one of Boston’s premier performance venues. It’s a far cry from the elegance waiting just beyond the doors, and it sets the wrong tone from the start.
Once inside and seated, the charm continues to clash with reality. For a venue of this stature, it’s frustrating to find seats that feel nearly busted, with springs making unwelcome introductions. Combine that with very tight spacing and you’ll find yourself getting cozy with strangers whether you planned to or not.
The layout and leveling of the seating areas don’t help either — lots of confusing steps, sharp angles, and shoulder-to-shoulder navigation during a packed show. When the house is full, comfort takes a back seat.
Then there’s the bathroom situation. In 2025, a major Boston theater shouldn’t require an intermission sprint and a prayer just to make it in and out before the lights dim again. There are simply not enough restrooms — and worse, the special “Citizens-account-holders-only” bathroom adds a layer of corporate snobbery that doesn’t belong in the arts.
Branding a historic theater is one thing… commercialization to the point of restroom inequality? That’s a wild choice.
翻译：作为一个热爱夜生活的人，我真心实意地爱上了市民歌剧院。它无疑是一座宏伟而历史悠久的剧院，充满了华丽的魅力和老波士顿的特色。它的建筑和氛围保证你从踏入的那一刻就能获得一次非凡的体验……或者至少，它应该如此。
可惜的是，这份承诺在入口处就被打破了。它的外观和入口通道看起来出奇地破败，让人感觉仿佛走进了波士顿顶级演出场所之外的任何地方。这与门外等待的优雅气质相去甚远，从一开始就营造了一种错误的氛围。
一旦进入剧院并入座，魅力与现实的冲突就持续不断。对于这样一座规模宏大的剧院来说，座位几乎快要被挤爆，弹簧的引入显得格格不入，这让人很沮丧。再加上座位之间空间狭小，无论你是否打算这样做，你都会发现自己和陌生人变得亲密起来。
座位区的布局和高度也无济于事——许多令人困惑的台阶、尖锐的角度，以及在拥挤的演出中需要肩并肩地走动。当剧院座无虚席时，舒适度就显得微不足道了。
还有卫生间的情况。2025年，波士顿的一家大型剧院不应该需要中场休息时冲刺，祈祷着才能在灯光再次变暗之前进出。卫生间根本不够用——更糟糕的是，“仅限公民账户持有者使用”的特殊卫生间，更增添了一层与艺术不相符的企业势利。
打造一家历史悠久的剧院的品牌是一回事……商业化到卫生间不平等的地步？这真是个疯狂的选择。
可惜的是，这份承诺在入口处就被打破了。它的外观和入口通道看起来出奇地破败，让人感觉仿佛走进了波士顿顶级演出场所之外的任何地方。这与门外等待的优雅气质相去甚远，从一开始就营造了一种错误的氛围。
一旦进入剧院并入座，魅力与现实的冲突就持续不断。对于这样一座规模宏大的剧院来说，座位几乎快要被挤爆，弹簧的引入显得格格不入，这让人很沮丧。再加上座位之间空间狭小，无论你是否打算这样做，你都会发现自己和陌生人变得亲密起来。
座位区的布局和高度也无济于事——许多令人困惑的台阶、尖锐的角度，以及在拥挤的演出中需要肩并肩地走动。当剧院座无虚席时，舒适度就显得微不足道了。
还有卫生间的情况。2025年，波士顿的一家大型剧院不应该需要中场休息时冲刺，祈祷着才能在灯光再次变暗之前进出。卫生间根本不够用——更糟糕的是，“仅限公民账户持有者使用”的特殊卫生间，更增添了一层与艺术不相符的企业势利。
打造一家历史悠久的剧院的品牌是一回事……商业化到卫生间不平等的地步？这真是个疯狂的选择。
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