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Very Poor Customer Service and No Response to Queries
Gran Karting Lanzarote的点评
点评：I would strongly suggest that Gran Karting Lanzarote review and improve its website and customer service processes.
We attempted to book a karting session on 7th June for an afternoon slot. Unfortunately, the website was extremely slow and difficult to use. After spending a long time trying to complete the booking, we accidentally booked for 8th June instead of 7th June.
As soon as we realised the mistake, we immediately tried to contact the company. Since 7th June, I have called the number quoted on their website and sent several emails requesting assistance and a refund, and also attempted to use the online contact form. However, I have never managed to get through by phone, none of my emails have received a response, and the contact form repeatedly displays an error message stating that an error has occurred and to try again later.
My boyfriend has also emailed several times and has received no reply either.
I cannot comment on the actual karting experience as we were unable to attend due to the booking issue. However, I am extremely disappointed by the lack of customer support. It would be different if we had simply failed to show up, but we have been actively trying to contact the company from the moment we realised the booking was for the wrong date.
As of 13th June, we still have not received any response whatsoever. Looking through other reviews, it appears we are not the only customers experiencing these problems. The complete lack of communication is frustrating and unacceptable.
We attempted to book a karting session on 7th June for an afternoon slot. Unfortunately, the website was extremely slow and difficult to use. After spending a long time trying to complete the booking, we accidentally booked for 8th June instead of 7th June.
As soon as we realised the mistake, we immediately tried to contact the company. Since 7th June, I have called the number quoted on their website and sent several emails requesting assistance and a refund, and also attempted to use the online contact form. However, I have never managed to get through by phone, none of my emails have received a response, and the contact form repeatedly displays an error message stating that an error has occurred and to try again later.
My boyfriend has also emailed several times and has received no reply either.
I cannot comment on the actual karting experience as we were unable to attend due to the booking issue. However, I am extremely disappointed by the lack of customer support. It would be different if we had simply failed to show up, but we have been actively trying to contact the company from the moment we realised the booking was for the wrong date.
As of 13th June, we still have not received any response whatsoever. Looking through other reviews, it appears we are not the only customers experiencing these problems. The complete lack of communication is frustrating and unacceptable.
翻译：我强烈建议兰萨罗特岛格兰卡丁车场（Gran Karting Lanzarote）审查并改进其网站和客户服务流程。
我们尝试预订6月7日下午的卡丁车体验。不幸的是，网站速度极慢，难以使用。在花费大量时间尝试完成预订后，我们不小心预订了6月8日而不是6月7日。
发现错误后，我们立即尝试联系该公司。自6月7日以来，我拨打了他们网站上提供的电话号码，并发送了多封电子邮件请求帮助和退款，也尝试使用在线联系表格。然而，我始终无法接通电话，所有电子邮件均未收到回复，联系表格也反复显示错误信息，提示发生错误，请稍后再试。
我的男朋友也多次发送电子邮件，但同样没有收到回复。
由于预订问题，我们未能参加卡丁车体验，因此我无法对此发表评论。但是，我对他们糟糕的客户服务感到非常失望。如果我们只是爽约，那情况就另当别论了，但自从发现预订日期错误后，我们就一直在积极联系公司。
截至6月13日，我们仍然没有收到任何回复。查看其他评论后发现，我们并非唯一遇到此类问题的客户。这种完全缺乏沟通的情况令人沮丧，也无法接受。
我们尝试预订6月7日下午的卡丁车体验。不幸的是，网站速度极慢，难以使用。在花费大量时间尝试完成预订后，我们不小心预订了6月8日而不是6月7日。
发现错误后，我们立即尝试联系该公司。自6月7日以来，我拨打了他们网站上提供的电话号码，并发送了多封电子邮件请求帮助和退款，也尝试使用在线联系表格。然而，我始终无法接通电话，所有电子邮件均未收到回复，联系表格也反复显示错误信息，提示发生错误，请稍后再试。
我的男朋友也多次发送电子邮件，但同样没有收到回复。
由于预订问题，我们未能参加卡丁车体验，因此我无法对此发表评论。但是，我对他们糟糕的客户服务感到非常失望。如果我们只是爽约，那情况就另当别论了，但自从发现预订日期错误后，我们就一直在积极联系公司。
截至6月13日，我们仍然没有收到任何回复。查看其他评论后发现，我们并非唯一遇到此类问题的客户。这种完全缺乏沟通的情况令人沮丧，也无法接受。
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