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Vicky G
Poor management
Portmeirion Village的点评
点评：Today, we visited Portmeirion, which is undeniably a beautiful place to look at, and had a wonderful time exploring its charm. However, the customer experience was severely lacking.
We were particularly disturbed by the way the buggies ferrying hotel guests up and down the hill sped along narrow paths. When we attempted to raise our concerns, the drivers simply sped off, completely uninterested in our feedback. When we asked to speak to a manager to explain that these vehicles were being driven recklessly, we were met with an incompetent wholly of a manager who clearly hadn’t grasped the concept that 'the customer is always right.' Instead of addressing our concerns, he chose to argue with me he’ll me that ‘I should appreciate that they also have places to be’
As a paying customer, I expect to be treated with respect. If they don’t value their customers, they won’t have any business. The management is shockingly poor, and my experience was marred by an incompetent individual who clearly wanted to engage in a confrontation rather than resolve the issue. Consequently, I have left them negative feedback.
We were particularly disturbed by the way the buggies ferrying hotel guests up and down the hill sped along narrow paths. When we attempted to raise our concerns, the drivers simply sped off, completely uninterested in our feedback. When we asked to speak to a manager to explain that these vehicles were being driven recklessly, we were met with an incompetent wholly of a manager who clearly hadn’t grasped the concept that 'the customer is always right.' Instead of addressing our concerns, he chose to argue with me he’ll me that ‘I should appreciate that they also have places to be’
As a paying customer, I expect to be treated with respect. If they don’t value their customers, they won’t have any business. The management is shockingly poor, and my experience was marred by an incompetent individual who clearly wanted to engage in a confrontation rather than resolve the issue. Consequently, I have left them negative feedback.
翻译：今天，我们参观了波特梅里恩，那里景色优美，毋庸置疑。我们度过了一段美好的时光，探索着它的魅力。然而，酒店的顾客体验却严重欠佳。
尤其让我们感到不安的是，那些载着酒店客人上下山的马车在狭窄的小路上飞驰。当我们试图提出我们的担忧时，司机们只是加速驶离，对我们的反馈完全不感兴趣。当我们要求与一位经理谈话，解释这些车辆的鲁莽驾驶时，我们遇到的是一位完全不称职的经理，他显然没有理解“顾客永远是对的”这一理念。他没有解决我们的担忧，反而选择和我争论，说“我应该感激他们也有地方可去”。
作为一名付费顾客，我希望得到尊重。如果他们不重视顾客，就不会有任何生意。他们的管理糟糕得令人震惊，我的体验被一个不称职的员工破坏了，他明显只想挑起冲突而不是解决问题。因此，我给他们留下了负面评价。
尤其让我们感到不安的是，那些载着酒店客人上下山的马车在狭窄的小路上飞驰。当我们试图提出我们的担忧时，司机们只是加速驶离，对我们的反馈完全不感兴趣。当我们要求与一位经理谈话，解释这些车辆的鲁莽驾驶时，我们遇到的是一位完全不称职的经理，他显然没有理解“顾客永远是对的”这一理念。他没有解决我们的担忧，反而选择和我争论，说“我应该感激他们也有地方可去”。
作为一名付费顾客，我希望得到尊重。如果他们不重视顾客，就不会有任何生意。他们的管理糟糕得令人震惊，我的体验被一个不称职的员工破坏了，他明显只想挑起冲突而不是解决问题。因此，我给他们留下了负面评价。
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