点评:Absolutely awful experience. We booked a GoCity pass and checked various times on this company’s website on their live chat that the whale watching cruise was happening on Sunday 08/24/25 and the response was yes. We arrived plenty of time ahead of the scheduled 09:00 departure to find the pier closed, no CityCruises boat moored and the desk unmanned but with a sign stating “Open”. Others who were also waiting here have had the same issue. Minutes after one of the waiting people made contact with the company via telephone and were told that no cruise was scheduled for today, we were informed via live chat on their app that it was cancelled. No prior notification and after their website had reflected that this cruise was on. The weather isn’t a factor because we’ve just watched other tour boats leave the harbour to perfectly calm seas. We have extremely disappointed 5 and 7 year olds who have been looking forward to this. What really gets us is that we would have planned other days differently if we’d had the direct information and now we’re unlikely to be able to go on any such experience!
翻译:体验糟透了。我们订了GoCity通票,并在这家公司网站上的在线聊天里多次确认观鲸游轮将于2025年8月24日星期日举行,回复是“有”。我们比原定的9:00出发时间提前了很久才到,却发现码头已经关闭,没有CityCruises的船停泊,服务台也空无一人,只挂着一个牌子写着“开放”。其他在这里等候的人也遇到了同样的问题。一位等候的人打电话联系公司,被告知今天没有游轮,几分钟后,我们通过他们应用程序的在线聊天得知游轮取消了。事先没有通知,而且他们的网站也显示有游轮。天气不是问题,因为我们刚刚看到其他游船驶离港口,海面风平浪静。我们让一直期待着这次观鲸的5岁和7岁的孩子们非常失望。真正让我们感到不安的是,如果我们有直接的信息,我们就会以不同的方式计划其他日子,但现在我们不太可能再有任何这样的体验了!