Nothing to do with me guv! - Livingston Designer Outlet (利文斯顿) - Livingston Designer Outlet - 674条旅客点评与比价

Edward L

Nothing to do with me guv!

Livingston Designer Outlet的点评

2026年11月10日发布于: 海外

点评：Car parking and signage clearly needs to be reviewed by LDO. The brown signs direct you to CarPark 3, which turns out to be independently run. This is the Red Zone run by Hozah as it turns out. Yesterday 9th Nov 2026 the touch screens used to pay were not working. One person told me he had tried 2 and both were not working. The alternative means to pay messages are not clear, with one option being to use the QR code which is actually displayed about 10 feet up on top of an post. We found another pay machine but it appeared to be a different style. Turns out this was for the Blue Zone. Different company. It is very easy to be confused by this and looks from reviews that many people are. I went to LDO Customer Services, who turned out to be as helpful as they could be. The lady first had to explain the Red Zone was nothing to do with them and to be fair she seemed quite embarrassed. However she was able to produce a leaflet with instructions and a QR code for Hozah. The QR code did work and we were able to pay and did receive an email confirmation and receipt. She also advised emailing Hozah Support to report the fault. The response was that they were receiving an unprecedented number of fault reports. But today Hozah Support emailed me claiming that the system at LDO was working normally yesterday but they had no record of me car reg and asking what car park I was in. So it is possible that their cameras were not working either. Despite saying they had no record of my reg, the receipt from them has it in large print. What I don't accept is LDO saying it is nothing to do with them. They clearly benefit from having an adjacent car park. The local signage directs traffic into the Red Zone and if you are from out of town how are you expected to know the difference. And operating two adjacent car parks with different systems and responsibilities and no real signage or explanation. Confusing or what. Don't think we will be going back.

翻译：停车场及标识系统显然需要由LDO进行审查。那些棕色的指示牌将司机引向3号停车场，结果发现该停车场是独立运营的。后来得知，这里就是由Hozah管理的“红色区域”。2026年11月9日昨天，用于付费的触摸屏均无法使用。有个人告诉我，他试了两台触摸屏，结果都无法运作。关于其他付费方式的说明也不够清晰，其中一种方式是扫描二维码，但该二维码实际上是被贴在约10英尺高的指示杆顶端。我们又找到了一台缴费机，但它的样式似乎有所不同。原来这是用于“蓝色区域”的缴费机，由另一家公司运营。这一点很容易让人混淆，从评论来看，很多人也遇到了同样的问题。我去了LDO客服中心，他们尽最大努力提供了帮助。那位工作人员首先解释说“红色区域”的事务与他们无关；说实话，她看起来有些尴尬。不过，她还是制作了一份带有使用说明以及 Hozah 二维码的传单。那个二维码确实能用，我们成功完成了付款，也收到了确认邮件和收据。她还建议我们给 Hozah客服发邮件报告此故障。回复称他们正在接到数量空前的故障报告。不过今天，Hozah Support给我发邮件称，昨天LDO的系统运行正常，但他们没有记录到我的车牌号码，还问我停在了哪个停车场。因此有可能他们的摄像头也出现了故障。虽然他们声称没有记录到我的车牌，但他们开具的收据上却用大号字体印着我的车牌号。我无法接受的是，LDO方面称此事与他们无关。事实上，拥有一个相邻的停车场显然对他们有利。当地的标识指引车辆进入红色区域，但如果你是外地来的，又怎么可能分得清呢？而且有两个相邻的停车场，各自采用不同的管理系统、承担不同的职责，却没有任何明显的标识或说明。真是令人困惑啊。我想我们不会再去了。

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