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Alina D
Bad experience
De Bijenkorf的点评
点评：During a short 2-day trip to Amsterdam, I visited the well-known department store de Bijenkorf. I wanted to treat myself to something special and chose the elegant fragrance Aerin – Le Jour, which I immediately loved. I purchased the perfume for €268, I usually wear Chanel, Roja, Carolina Herrera, so I am familiar with luxury fragrances.
The sales consultant was very pleasant and even gave me a complimentary Estée Lauder makeup bag and a small La Mer sample by the way, the skincare is excellent. This made me fully confident that my purchase was handled correctly.
However, after returning to the UK and opening the box a few days later, I was shocked to discover that I had been sold a different fragrance — Aerin Le Soir, instead of Le Jour, which I had selected! At the time of purchase, I did not notice the difference, as the packaging was pink and I trusted both the consultant and the store completely.
Imagine walking into a beautiful store in a great mood, purchasing an expensive perfume, and later realizing you received something entirely different from what you chose. This completely ruined my mood and my overall shopping experience.
I contacted customer support via WhatsApp, hoping for a resolution, but unfortunately the outcome was far from what I expected. There were no apologies from the store, and I was denied both an exchange and a refund on the grounds that the perfume had already been opened. I would like to thank Maya for at least forwarding my case to the store.
It feels as though customers are valued only at the moment of purchase. When a genuine issue arises on the store’s side, responsibility is avoided, leaving the customer with money wasted.
This review is not written to damage the company’s reputation, but to share my experience and warn others.
Please be very careful when making purchases and double-check your items, even in well-known luxury stores.
The sales consultant was very pleasant and even gave me a complimentary Estée Lauder makeup bag and a small La Mer sample by the way, the skincare is excellent. This made me fully confident that my purchase was handled correctly.
However, after returning to the UK and opening the box a few days later, I was shocked to discover that I had been sold a different fragrance — Aerin Le Soir, instead of Le Jour, which I had selected! At the time of purchase, I did not notice the difference, as the packaging was pink and I trusted both the consultant and the store completely.
Imagine walking into a beautiful store in a great mood, purchasing an expensive perfume, and later realizing you received something entirely different from what you chose. This completely ruined my mood and my overall shopping experience.
I contacted customer support via WhatsApp, hoping for a resolution, but unfortunately the outcome was far from what I expected. There were no apologies from the store, and I was denied both an exchange and a refund on the grounds that the perfume had already been opened. I would like to thank Maya for at least forwarding my case to the store.
It feels as though customers are valued only at the moment of purchase. When a genuine issue arises on the store’s side, responsibility is avoided, leaving the customer with money wasted.
This review is not written to damage the company’s reputation, but to share my experience and warn others.
Please be very careful when making purchases and double-check your items, even in well-known luxury stores.
翻译：在阿姆斯特丹短暂的两天旅行中，我去了著名的百货公司 de Bijenkorf。我想犒劳一下自己，于是选择了优雅的香水 Aerin – Le Jour，我立刻就爱上了它。我花了 268 欧元买下了这瓶香水。我平时用的是 Chanel、Roja 和 Carolina Herrera 的香水，所以对高端香水并不陌生。
销售顾问非常热情友好，还赠送了我一个雅诗兰黛的化妆包和一小瓶 La Mer 的试用装（顺便一提，La Mer 的护肤品非常棒）。这让我完全相信我的购买是正确的。
然而，几天后回到英国打开盒子，我却震惊地发现，我买到的竟然是另一款香水——Aerin Le Soir，而不是我选择的 Le Jour！购买时，我并没有注意到这个区别，因为包装都是粉色的，而且我对销售顾问和商店都非常信任。
想象一下，你心情愉悦地走进一家漂亮的商店，买了一瓶昂贵的香水，结果却发现收到的东西和你想买的完全不一样。这彻底破坏了我的心情，也毁了我的购物体验。
我通过WhatsApp联系了客服，希望能得到解决，但结果却远不如预期。商店没有道歉，并以香水已开封为由拒绝了我的换货和退款请求。我感谢Maya至少帮我把这件事转给了商店。
感觉这家店只在顾客购买的那一刻才重视他们。一旦出现真正的问题，他们就会推卸责任，让顾客白白损失金钱。
我写这篇评论并非为了诋毁这家公司的声誉，而是为了分享我的经历，提醒其他人注意。
请大家在购物时务必谨慎，即使是在知名的奢侈品商店，也要仔细检查商品。
销售顾问非常热情友好，还赠送了我一个雅诗兰黛的化妆包和一小瓶 La Mer 的试用装（顺便一提，La Mer 的护肤品非常棒）。这让我完全相信我的购买是正确的。
然而，几天后回到英国打开盒子，我却震惊地发现，我买到的竟然是另一款香水——Aerin Le Soir，而不是我选择的 Le Jour！购买时，我并没有注意到这个区别，因为包装都是粉色的，而且我对销售顾问和商店都非常信任。
想象一下，你心情愉悦地走进一家漂亮的商店，买了一瓶昂贵的香水，结果却发现收到的东西和你想买的完全不一样。这彻底破坏了我的心情，也毁了我的购物体验。
我通过WhatsApp联系了客服，希望能得到解决，但结果却远不如预期。商店没有道歉，并以香水已开封为由拒绝了我的换货和退款请求。我感谢Maya至少帮我把这件事转给了商店。
感觉这家店只在顾客购买的那一刻才重视他们。一旦出现真正的问题，他们就会推卸责任，让顾客白白损失金钱。
我写这篇评论并非为了诋毁这家公司的声誉，而是为了分享我的经历，提醒其他人注意。
请大家在购物时务必谨慎，即使是在知名的奢侈品商店，也要仔细检查商品。
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