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Giuseppe F
Frustrating,worst experience ever!!!!
约翰·刘易斯百货商场的点评
点评：What should have been a straightforward purchase turned into a completely unacceptable experience. John Lewis, a retailer that constantly markets itself as trustworthy and high-quality, failed on the most basic level.
I bought a coffee machine sold as new, only to discover once I got home that it had already been used. Visible water marks, residue, and clear signs of prior use — something that should never happen, especially from a store charging premium prices. This alone shows a shocking lack of quality control.
The wider experience didn’t improve things. Staff were disinterested and unhelpful, the store felt tired and poorly organised, and customer service responses were polite but empty — lots of apologies, no meaningful action. It felt more like damage control than genuine care.
For the money John Lewis charges, you expect better products, better service, and basic honesty. Instead, I got an overpriced, second-hand item and a frustrating waste of time. This brand is clearly relying on its name rather than maintaining any real standards. Plenty of other retailers do better — and actually sell new items as new.
I bought a coffee machine sold as new, only to discover once I got home that it had already been used. Visible water marks, residue, and clear signs of prior use — something that should never happen, especially from a store charging premium prices. This alone shows a shocking lack of quality control.
The wider experience didn’t improve things. Staff were disinterested and unhelpful, the store felt tired and poorly organised, and customer service responses were polite but empty — lots of apologies, no meaningful action. It felt more like damage control than genuine care.
For the money John Lewis charges, you expect better products, better service, and basic honesty. Instead, I got an overpriced, second-hand item and a frustrating waste of time. This brand is clearly relying on its name rather than maintaining any real standards. Plenty of other retailers do better — and actually sell new items as new.
翻译：原本应该是一次简单的购物体验，却变成了一场令人无法接受的噩梦。约翰·刘易斯百货公司一直标榜自己值得信赖、品质卓越，却在最基本的层面上彻底失败了。
我买了一台标榜全新的咖啡机，回家后才发现它竟然是二手货。机器上有明显的水渍、残留物，以及明显的使用痕迹——这绝对不应该发生，尤其是在一家高价商店。单凭这一点就足以说明其质量控制存在令人震惊的缺陷。
接下来的购物体验也同样糟糕。店员冷漠无情，毫无热情；商店显得陈旧杂乱；客服的回复虽然礼貌却空洞无物——一句道歉，却没有任何实质性的行动。与其说是真心实意地关心顾客，不如说是在试图掩盖损失。
约翰·刘易斯百货公司收取如此高昂的价格，理应提供更好的产品、更优质的服务和最基本的诚信。然而，我得到的却是一件价格虚高的二手商品，以及令人沮丧的浪费时间。这个品牌显然只是在依靠其品牌名气，而没有真正维护任何质量标准。很多其他零售商做得更好——而且他们确实把新商品当作新商品出售。
我买了一台标榜全新的咖啡机，回家后才发现它竟然是二手货。机器上有明显的水渍、残留物，以及明显的使用痕迹——这绝对不应该发生，尤其是在一家高价商店。单凭这一点就足以说明其质量控制存在令人震惊的缺陷。
接下来的购物体验也同样糟糕。店员冷漠无情，毫无热情；商店显得陈旧杂乱；客服的回复虽然礼貌却空洞无物——一句道歉，却没有任何实质性的行动。与其说是真心实意地关心顾客，不如说是在试图掩盖损失。
约翰·刘易斯百货公司收取如此高昂的价格，理应提供更好的产品、更优质的服务和最基本的诚信。然而，我得到的却是一件价格虚高的二手商品，以及令人沮丧的浪费时间。这个品牌显然只是在依靠其品牌名气，而没有真正维护任何质量标准。很多其他零售商做得更好——而且他们确实把新商品当作新商品出售。
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