点评:We attended the food festival at Ascot Racecourse and had a fantastic experience. The staff were absolutely brilliant — every single person we interacted with was accommodating, friendly, and helpful. Whatever training or pay structure you have in place is clearly working, because the service was excellent throughout.
A special mention has to go to Richard. He didn’t stop all day. He moved tables and umbrellas for us without being asked, kept checking on our group, and was great with everyone. He even gave us a tip not to bet… and then suggested we get the £10 wallet, which turned out to be brilliant — one of our girls walked away with £320 in winnings! Richard was a real star.
The car park attendants and cashiers were excellent too. Security were a bit jobsworth in places, though not all of them.
We’ll definitely be back next year and I’m already planning a group day. Please get in touch — I’ll need some help organising it.
翻译:我们参加了在阿斯科特赛马场举办的美食节,体验棒极了。工作人员表现得非常出色——我们接触到的每一个人都很热心、友善且乐于助人。显然,你们的培训体系与薪酬制度都卓有成效,因为整个服务过程都无可挑剔。
特别要提一下理查德。他一整天都忙个不停:无需吩咐便帮我们挪动桌椅和雨伞,还时不时来关心我们一行人的情况,对每个人也都体贴入微。他甚至给我们提了个建议:不要下注……不过随后又建议我们购买那个10英镑的钱包,结果证明这个建议太棒了——我们队伍里有个女孩最终赢得了320英镑!理查德真是个大好人。
停车场工作人员和收银员也表现得非常出色。不过有些保安显得有些过于死板了,当然也有不少不错的保安。
我们明年肯定还会再来,我现在就在计划组织一次团体活动。请随时联系我吧——我需要些帮助来筹备此事。