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Jenna L
Cleanliness Issues
Ten Thousand Waves的点评
点评：I’ve been visiting Ten Thousand waves for almost a year and during my last visit found the cleanliness of the facility had gone down hill and was so unclean I didn’t have a pleasant before or after massage experience. As I was feeling tired and woozy after the massage I didn’t address this in the moment with the staff. I called back later after submitting a contact form describing the situation and I asked for a refund since the visit was very sub par and not conducive for a true healing experience or use of the facility before or after the massage. I didn’t shower afterwards because the bathroom was not clean enough. I was told they could only offer 25% off a future visit if I chose to come back - I asked to speak to a manager. I missed her call and her message said she would be happy to discuss my concerns and complaints - no admittance of the issue or comment about making it right. I refuse to call back and waste my time further but I leave this review for all to know that this facility is not prioritizing their cleanliness and not willing to make it right when someone complains about it. They would rather lose a customer than make it right.
翻译：我光顾“万浪按摩中心”已经快一年了，但上次去的时候发现那里的卫生状况急剧下降，脏乱不堪，按摩前后的体验都非常糟糕。按摩后我感到疲惫头晕，当时并没有跟工作人员反映这个问题。后来我填写了联系表格，描述了情况，并要求退款，因为这次体验非常差，根本不适合进行按摩，也影响了按摩前后的正常使用。按摩后我甚至都没洗澡，因为浴室实在太脏了。他们告诉我，如果我下次还来，只能给我25%的折扣——我要求跟经理通话。我错过了经理的来电，她的留言说她很乐意讨论我的问题和投诉——但她既没有承认问题存在，也没有提出任何补救措施。我不想再浪费时间打电话了，但我还是要写下这篇评论，让大家知道这家按摩中心根本不重视卫生，而且对顾客的投诉也置之不理。他们宁愿失去一个客户，也不愿弥补过失。
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