点评:I went to the Cape May store on April 21st and purchased almost $70 of taffy for my friends. I bought a box for home too. On 4/25 when I opened the home box and bit into the first piece it was hard as though it was last seasons taffy left over through the winter. After an email to James McHugh at: sales@fudgekitchens.com, the employee in charge of returns I heard nothing. I called the Washington Ave, Cape May store and was assured that the store manager was busy and she would get back to me. On 4/29 I received an email from James saying he would send a box and would either refund my purchase or replace the taffy. 5/10 no box yet, sent an email – crickets. Here we are 5/15 still no box, James no longer responds to email’s or PM’s. Since James has decided to ignore me I guess I will write a letter to Karen Thompson the recent owner of the company and will start leaving reviews wherever I can. This is not how to treat a 30 year customer of your brand.
翻译:4月21日,我去Cape May店买了价值近70美元的太妃糖送给朋友,自己也买了一盒放在家里。4月25日,我打开家里的那盒太妃糖,咬了一口,发现它硬得像去年冬天剩下的。我给负责退货的员工James McHugh(邮箱:sales@fudgekitchens.com)发了邮件,但一直没有收到回复。我又打电话给Cape May华盛顿大街的店,店员告诉我店长很忙,会尽快回复我。4月29日,我收到James的邮件,说他会寄一盒过来,要么退款要么补发。5月10日,盒子还没到,我又发了邮件,还是杳无音信。现在都5月15日了,盒子依然没到,James也不再回复邮件或私信了。既然James决定无视我,我想我只能给这家公司的新老板Karen Thompson写信了,并且会在我能找到的地方留下评论。这根本不是对待拥有30年品牌忠诚度的客户应有的方式。