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Janet C
Nice tour, utter disregard for gluten free pre booked request.
Goodwood House的点评
点评：We did the private tour with afternoon tea for a family celebration. The tour was excellent but the experience was spoiled by a total disregard for my dietary requirements. I am gluten free and this was relayed 3 times - at time of booking, a few days before and upon arrival. Despite that, when I said that I was gluten free, the waiter said they didn’t know and hadn’t prepared any. They proceeded to deliver scones to everybody else, followed by a delicious looking afternoon tea. About 15 minutes later some food appeared - a scone which had clearly been microwaved and therefore rather tough. No jam or cream and by then everybody else had finished it off so I had a few scrapings (we were a party of 10). A scraped together tea followed - with the waiter proclaiming that the chef had “made it specially” - as if we hadn’t ordered in advance. I was hungry and miserable and the family around were embarrassed that they were eating when I had nothing to eat.
None of the waiting team actually apologised for the mistake.
With gluten free you know it’s not going to be as nice as the “normal” but forgetting to provide prebooked food just isn’t OK.
None of the waiting team actually apologised for the mistake.
With gluten free you know it’s not going to be as nice as the “normal” but forgetting to provide prebooked food just isn’t OK.
翻译：我们为了家庭庆祝活动选择了带下午茶的私人导览服务。整个导览过程很出色，但由于对方完全无视我的饮食要求，这次体验大打折扣。我需要无麸质饮食，这一点我在预订时、几天前以及抵达时都反复强调了三次。即便如此，当我再次说明自己需要无麸质食物时，服务员却表示他们并不知情，也完全没有为此做准备。接着他们给其他人送上了司康饼，随后又端上了看起来十分美味的下午茶。大约15分钟后，食物送来了——一个显然是用微波炉加热过的司康饼，所以相当硬。没有果酱也没有奶油；那时其他人都已经吃完了，我只能捡些碎屑来吃（我们一行有10个人）。接着又上了拼凑而成的茶——服务员还宣称这是厨师“特意为我们制作的”，好像我们并没有提前点单似的。我当时又饿又难受，而周围的家人则因为能在我什么都没吃的情况下享用食物而感到尴尬。等候区的工作人员没有一个人为这个失误道歉。
对于无麸质食品来说，虽然我们知道它不会像“普通”食品那样美味，但忘记提供预先预订的食物实在是不可原谅。
对于无麸质食品来说，虽然我们知道它不会像“普通”食品那样美味，但忘记提供预先预订的食物实在是不可原谅。
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