点评:The soft play was overcrowded so we were unable to actually get in and had to leave straight away because there simply was no room to manoeuvre. Peter who was attending the soft play area couldn’t have been nicer or more understanding and despite being horrendously busy he still managed to go above and beyond in his efforts to accommodate us. We left very quickly and instead went for a walk around the farm. We were there for my granddaughter’s first birthday so it was a shame we couldn’t watch her play. Anyway the farm was lovely. Not very many animals outside but the children in our party were more than happy as the animals are very accessible and the bags of food pellets were a great idea. The weather was awful but we found refuge in the indoor animal enclosures. The pens were super clean and well maintained. There was a brilliant variety of animals to watch and explore and we all enjoyed our time in there. As soon as it stopped raining we headed back outside to play on the outdoor play equipment. Everything was so clean and well maintained and there was a great variety of things for the children to explore. The huge bouncy pillows were our favourite. Once again the weather closed in and we ran to the restaurant for our lunch as planned although we were half an hour early due to the pouring rain and sleet. Once inside we easily found our reserved area upstairs though. Sadly this is where our lovely afternoon of celebrating my granddaughter’s birthday lost its fun. The manager was incredibly rude from the outset and even came upstairs to argue with one of the guest’s. In front of the entire party of adults and small children she ranted and shouted and swore at us and accused my daughters best friend of talking down to her. Being well spoken, my daughters friend had only quietly enquired why it was not possible to pay for her and her children’s lunches separately rather than expect the other two people on her table to order with her. This was apparently too much to bear and the manager went berserk accusing her of being rude to her. Something she would never do and to her credit she even apologised several times although this seemed to incense the manager even more. She then spent a good ten minutes complaining to my daughter at length in front of everyone while my daughter was holding her baby trying to calm her as she was frightened.She said my daughters best friend had to leave with her children. At this point two other guests from our party had decided this was too much and left. Lunch was therefore delayed despite us arriving early. Once it arrived it was delicious and the portions were huge. One star rating.
翻译:软游乐场太拥挤了,所以我们无法真正进去,不得不立即离开,因为根本没有回旋的空间。参加软游乐区的彼得非常友善,也非常善解人意,尽管他非常忙碌,但他仍然尽力满足我们的需求。我们很快就离开了,而是去农场周围散步。我们在那里庆祝我孙女的一岁生日,所以很遗憾我们不能看她打球。不管怎样,农场很可爱。外面的动物不多,但我们一行的孩子们非常高兴,因为动物很容易接近,而且一袋袋的食物颗粒是个好主意。天气很糟糕,但我们在室内动物围栏里找到了避难所。笔非常干净而且维护得很好。有各种各样的动物可供观赏和探索,我们都在那里度过了愉快的时光。雨一停,我们就回到外面的户外游乐设施上玩。一切都很干净,维护得很好,有很多东西可供孩子们探索。巨大的弹性枕头是我们最喜欢的。天气再次转好,我们按计划跑去餐厅吃午餐,尽管由于倾盆大雨和雨夹雪,我们提前了半个小时。进去后我们很容易就找到了楼上的预留区域。可悲的是,我们庆祝孙女生日的美好下午就失去了乐趣。经理从一开始就非常粗鲁,甚至上楼与其中一位客人争吵。当着整个大人和小孩的面,她对我们咆哮、大喊大叫、咒骂,并指责我女儿最好的朋友居高临下地对她说话。我女儿的朋友说得很好,只是悄悄地询问为什么不能单独支付她和孩子们的午餐费用,而不是指望同桌的另外两个人和她一起点餐。这显然让人难以忍受,经理勃然大怒,指责她对她无礼。她永远不会做的事情,值得赞扬的是,她甚至多次道歉,尽管这似乎更激怒了经理。然后,她花了整整十分钟的时间在大家面前向我女儿详细抱怨,而我女儿抱着她的孩子,试图安抚她,因为她很害怕。她说我女儿最好的朋友不得不带着她的孩子离开。此时,我们队伍中的另外两位客人认为这太过分了,然后离开了。因此,尽管我们提前到达,午餐还是被推迟了。到达后,它很美味,而且分量很大。一星评级。