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GYG Karting的点评
点评：We’ve been here before and normally I would recommend GYG Karting, which makes this experience even more disappointing — and frankly an absolute joke.
We travelled 2 hours for a 13:00 booking, but you’re required to arrive at 12:30 for the briefing, so in reality we had just 20 minutes’ notice of the cancellation. We received a call at 12:10 to say it was cancelled due to snow overnight. If they needed to cancel, that’s understandable — but the timing is completely unacceptable.
When we spoke to Sarah (who I believe is the owner or manager), she claimed she had “called us” and then tried to put the blame on me for not answering. I explained that I was driving and had no signal, and her response was that one of the passengers could have answered instead. That was incredibly rude and dismissive. Even if I had answered, it would not have changed anything — calling at 12:10 still only gives a 20-minute cancellation window when people have already travelled hours.
There was no apology that felt genuine, no attempt to take responsibility, and no goodwill gesture whatsoever — not even a hot coffee after wasting our entire day, fuel, and time. The way this was handled shows a serious lack of customer care and basic professionalism.
When everything runs smoothly, this place can be good — but this last-minute cancellation and the attitude we received completely let them down. This was handled terribly and needs serious improvement.
We travelled 2 hours for a 13:00 booking, but you’re required to arrive at 12:30 for the briefing, so in reality we had just 20 minutes’ notice of the cancellation. We received a call at 12:10 to say it was cancelled due to snow overnight. If they needed to cancel, that’s understandable — but the timing is completely unacceptable.
When we spoke to Sarah (who I believe is the owner or manager), she claimed she had “called us” and then tried to put the blame on me for not answering. I explained that I was driving and had no signal, and her response was that one of the passengers could have answered instead. That was incredibly rude and dismissive. Even if I had answered, it would not have changed anything — calling at 12:10 still only gives a 20-minute cancellation window when people have already travelled hours.
There was no apology that felt genuine, no attempt to take responsibility, and no goodwill gesture whatsoever — not even a hot coffee after wasting our entire day, fuel, and time. The way this was handled shows a serious lack of customer care and basic professionalism.
When everything runs smoothly, this place can be good — but this last-minute cancellation and the attitude we received completely let them down. This was handled terribly and needs serious improvement.
翻译：我们之前来过这里，通常我会推荐GYG Karting，但这次的体验却让我们更加失望——坦白说，简直是个笑话。
我们花了两个小时驱车前来，预订的是下午1点的活动，但需要12点半到场参加简报会，所以实际上我们只有20分钟的取消通知时间。12点10分我们接到电话，说因为昨晚下雪取消了。如果他们需要取消，这可以理解——但时间安排完全不可接受。
我们和Sarah（我猜她是老板或经理）通话时，她声称是她“给我们打的电话”，然后试图把责任推到我身上，说我没接。我解释说我当时在开车，没有信号，她的回应是乘客可以接电话。这真是极其无礼和敷衍。就算我接了电话，也改变不了什么——12点10分打电话取消，也只有20分钟的缓冲时间，而人们已经开了几个小时的车了。
没有一句真诚的道歉，没有丝毫承担责任的意愿，也没有任何善意的表示——甚至在我们浪费了一整天的时间、燃油和精力之后，连杯热咖啡都没有。这种处理方式严重缺乏客户服务意识和基本的职业素养。
一切顺利的时候，这家店其实还不错——但这次临时取消预订以及我们遇到的糟糕态度彻底让他们失望了。他们的处理方式非常糟糕，亟需改进。
我们花了两个小时驱车前来，预订的是下午1点的活动，但需要12点半到场参加简报会，所以实际上我们只有20分钟的取消通知时间。12点10分我们接到电话，说因为昨晚下雪取消了。如果他们需要取消，这可以理解——但时间安排完全不可接受。
我们和Sarah（我猜她是老板或经理）通话时，她声称是她“给我们打的电话”，然后试图把责任推到我身上，说我没接。我解释说我当时在开车，没有信号，她的回应是乘客可以接电话。这真是极其无礼和敷衍。就算我接了电话，也改变不了什么——12点10分打电话取消，也只有20分钟的缓冲时间，而人们已经开了几个小时的车了。
没有一句真诚的道歉，没有丝毫承担责任的意愿，也没有任何善意的表示——甚至在我们浪费了一整天的时间、燃油和精力之后，连杯热咖啡都没有。这种处理方式严重缺乏客户服务意识和基本的职业素养。
一切顺利的时候，这家店其实还不错——但这次临时取消预订以及我们遇到的糟糕态度彻底让他们失望了。他们的处理方式非常糟糕，亟需改进。
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