Save your heartache, go elsewhere! - TwoBirds Bridal (Wetherill Park) - TwoBirds Bridal - 24条旅客点评与比价

Joanne G

Save your heartache, go elsewhere!

TwoBirds Bridal的点评

2026年07月09日发布于: 海外

点评：Possibly the worse purchase experience of my life that definitely has put a large taint on my wedding. I purchased a dress, veil and alteration services, after being in the store for over 2 1/2 hours and repeatedly saying I needed to leave to think. The sales tactic is to wear you down until you say yes, so be aware. The next day I rang in tears, asking what to do, they offered an exchange, which I agreed to, and I came back but found no alternative. They offered verbally to refund the unused services (in accordance with law) but would not do so at the time. I asked for credit across the store for the remainder, but they needed management approval, which was later refused, along with a retraction from management of the offer to refund the services. Many email exchanges later, I have no money, no dress, no veil and have made an application to NCAT, which by the look of other reviews, will be a lengthy process.

翻译：这可能是我人生中最糟糕的购物经历，它无疑给我的婚礼蒙上了一层阴影。我在店里待了两个半小时，期间反复表示需要离开考虑一下，最终还是买了婚纱、头纱和修改服务。他们的销售策略就是不断消耗你的精力，直到你最终答应为止，所以大家一定要小心。第二天，我哭着打电话询问该怎么办，他们提出可以换货，我也同意了。但我回去后发现根本没有其他选择。他们口头承诺会退还未使用服务的款项（符合法律规定），但当时却拒绝兑现。我要求将剩余款项以代金券的形式返还给其他顾客，但他们需要管理层批准，后来又被拒绝了，管理层还撤回了之前承诺的退款。经过多次邮件沟通，我现在身无分文，婚纱和头纱都没了，我已经向新南威尔士州民事和行政仲裁庭（NCAT）提出了申诉，从其他顾客的评价来看，这将会是一个漫长的过程。

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