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Andrea L
Unprofessional, manager verbal attack.
Wet Monkey Powersport Rentals的点评
点评：Our experience was very disappointing.
We rented a jet ski for 2 hours. Before taking it out, my aunt began recording the condition of the jet ski because it already had numerous dings, dents, and scratches. While she was trying to document the existing damage, an employee interrupted her and insisted she stop to sign the paperwork, so she wasn't able to finish recording the jet ski.
When we returned the jet ski, we were told there was a piece of wood chipping into the fiber glass near the front side of the jet ski. Since we weren't given the opportunity to fully document its condition before leaving, we questioned whether the company had photos or videos showing the condition prior to our rental. Instead of calmly addressing our concerns, the situation quickly became confrontational.
We were told it would cost $500 to repair the alleged damage, even though the jet ski already had extensive cosmetic damage when we received it. From our perspective, it did not appear that existing damage had been repaired, which made the situation even more frustrating.
What was most disappointing was how we were treated. After my aunt respectfully said she didn't agree but didn't want to argue and began walking away, as she was exiting the door the owner/ manager continued making loud comments toward her. This occurred on Friday, 07/31/2026, between approximately 3:15 p.m. and 3:50 p.m. We found his behavior to be unprofessional, aggressive, and disrespectful. At one point, my husband turned around and said he was unprofessional and being agressive towards a women. My husband kept quiet the whole time until the manager verbal attack. The manager threatened and made comments toward my husband about going to jail unnecessarily escalated an already stressful situation.
Our recommendation to the business is simple: allow every customer enough time to thoroughly photograph or video the equipment before and after their rental, keep your own documented records of each rental, and handle customer concerns professionally and respectfully. A better inspection process and better customer service would help prevent situations like this and build trust with your customers.
We rented a jet ski for 2 hours. Before taking it out, my aunt began recording the condition of the jet ski because it already had numerous dings, dents, and scratches. While she was trying to document the existing damage, an employee interrupted her and insisted she stop to sign the paperwork, so she wasn't able to finish recording the jet ski.
When we returned the jet ski, we were told there was a piece of wood chipping into the fiber glass near the front side of the jet ski. Since we weren't given the opportunity to fully document its condition before leaving, we questioned whether the company had photos or videos showing the condition prior to our rental. Instead of calmly addressing our concerns, the situation quickly became confrontational.
We were told it would cost $500 to repair the alleged damage, even though the jet ski already had extensive cosmetic damage when we received it. From our perspective, it did not appear that existing damage had been repaired, which made the situation even more frustrating.
What was most disappointing was how we were treated. After my aunt respectfully said she didn't agree but didn't want to argue and began walking away, as she was exiting the door the owner/ manager continued making loud comments toward her. This occurred on Friday, 07/31/2026, between approximately 3:15 p.m. and 3:50 p.m. We found his behavior to be unprofessional, aggressive, and disrespectful. At one point, my husband turned around and said he was unprofessional and being agressive towards a women. My husband kept quiet the whole time until the manager verbal attack. The manager threatened and made comments toward my husband about going to jail unnecessarily escalated an already stressful situation.
Our recommendation to the business is simple: allow every customer enough time to thoroughly photograph or video the equipment before and after their rental, keep your own documented records of each rental, and handle customer concerns professionally and respectfully. A better inspection process and better customer service would help prevent situations like this and build trust with your customers.
翻译：我们的体验非常糟糕。
我们租了一辆喷气式滑水车，租期为2小时。在出发前，我的姑姑开始记录滑水车的状况，因为它身上已经有很多凹痕、划痕和损伤。就在她试图记录这些已有的损坏时，一名工作人员打断了她，坚持要求她停下来签署文件，结果她没能完成对滑水车的记录。
当我们归还滑水车时……我们得知，在摩托艇的前侧有个木片嵌入到了玻璃纤维层中。由于我们在离开前没有机会全面检查其受损情况，我们便询问该公司是否有能显示租借前状态的照片或视频。然而，对方并未冷静地回应我们的疑虑，情况很快就演变成了对峙局面。
我们被告知，修复所称的损坏需要花费500美元。尽管我们收到水上摩托车时它已经有着大量的外观损伤，但在我们看来，那些损伤似乎并未得到修复，这就使得情况更加令人沮丧。
最让我们失望的是对方对待我们的方式。我的姑姑礼貌地表示自己并不认同，但也不想争论，随后便转身离开。就在她走出门时，店主/经理仍大声对她发表评论。此事发生于2026年7月31日，星期五。时间大约在下午3点15分至3点50分之间。我们认为他的行为既不专业、充满攻击性，又毫无尊重可言。有一次，我丈夫转过身来，指出对方行为不专业且对一名女性表现出攻击性。在此之前，我丈夫一直保持沉默，直到经理开始对他进行言语攻击。这位经理还以“会进监狱”来威胁我丈夫，这一举动使得本就紧张的局面进一步恶化。我们给商家的建议很简单：给每位顾客充足的时间，让他们在租赁前后对设备进行仔细拍照或录像；同时，务必做好每次租赁的记录。此外，还要以专业且尊重的态度来处理顾客的诉求。更完善的检查流程与更优质的客户服务有助于避免类似情况的发生，并赢得客户的信任。
我们租了一辆喷气式滑水车，租期为2小时。在出发前，我的姑姑开始记录滑水车的状况，因为它身上已经有很多凹痕、划痕和损伤。就在她试图记录这些已有的损坏时，一名工作人员打断了她，坚持要求她停下来签署文件，结果她没能完成对滑水车的记录。
当我们归还滑水车时……我们得知，在摩托艇的前侧有个木片嵌入到了玻璃纤维层中。由于我们在离开前没有机会全面检查其受损情况，我们便询问该公司是否有能显示租借前状态的照片或视频。然而，对方并未冷静地回应我们的疑虑，情况很快就演变成了对峙局面。
我们被告知，修复所称的损坏需要花费500美元。尽管我们收到水上摩托车时它已经有着大量的外观损伤，但在我们看来，那些损伤似乎并未得到修复，这就使得情况更加令人沮丧。
最让我们失望的是对方对待我们的方式。我的姑姑礼貌地表示自己并不认同，但也不想争论，随后便转身离开。就在她走出门时，店主/经理仍大声对她发表评论。此事发生于2026年7月31日，星期五。时间大约在下午3点15分至3点50分之间。我们认为他的行为既不专业、充满攻击性，又毫无尊重可言。有一次，我丈夫转过身来，指出对方行为不专业且对一名女性表现出攻击性。在此之前，我丈夫一直保持沉默，直到经理开始对他进行言语攻击。这位经理还以“会进监狱”来威胁我丈夫，这一举动使得本就紧张的局面进一步恶化。我们给商家的建议很简单：给每位顾客充足的时间，让他们在租赁前后对设备进行仔细拍照或录像；同时，务必做好每次租赁的记录。此外，还要以专业且尊重的态度来处理顾客的诉求。更完善的检查流程与更优质的客户服务有助于避免类似情况的发生，并赢得客户的信任。
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