点评:First the good news, bands, venue, parking, food, service in VIP tent....all good, now the bad. Purchased VIP tickets for Sunday event, the ticket clearly says 1:00PM so we timed our day around that only to arrive and was told by staff that the website says doors open at 2:00PM and although your ticket says 1:00PM they are going with the website! To preface this seemingly minor error, outside temperature is scorching, no shade, no seating no sympathy, horrible customer service. No signage telling patrons which line was general admission versus VIP admission. No menus of any kind advising what food was available or how much, clearly amatuer hour relative to communications. To add insult to injury, doors didn't open until after 2PM, all while the staff and supervisor sat in shade laughing it up, deplorable!
We finally get in and find a nice spot only to have our view constantly compromised by rude patrons, this despite the efforts of one security member, small in stature but he did try his best to clear the area all without the help of anyone else on staff especially the staff member sitting down all day whos only job appeared to be preventing non VIP guests access to the VIP tent which he did well enough just don't understand his total disregard to patrons blocking the view of VIP guests.
Who ever is in charge of communications and or customer experience needs replaced or at a minimum schooled in how to do a better job.
翻译:首先是好消息,乐队、场地、停车场、食物、贵宾帐篷的服务……一切都很好,现在是坏消息。购买了周日活动的 VIP 门票,门票上明确写着下午 1:00,所以我们安排了当天的时间,直到到达,工作人员告诉我们,网站上说大门在下午 2:00 开门,尽管您的门票上写着下午 1:00,但他们会去与网站!为了解决这个看似很小的错误,外面的温度很热,没有阴凉处,没有座位,没有同情心,客户服务很糟糕。没有标牌告诉顾客哪条线是普通入场和 VIP 入场。没有任何类型的菜单建议可以提供什么食物或有多少,显然相对于通信来说是业余时间。雪上加霜的是,直到下午2点才开门,而工作人员和主管却坐在阴凉处大笑,可悲!
我们终于进去并找到了一个好地方,结果我们的视野不断受到粗鲁顾客的影响,尽管一名身材矮小的安全人员付出了努力,但他确实尽力在没有其他任何人帮助的情况下清理该区域。工作人员,尤其是整天坐着的工作人员,他唯一的工作似乎是阻止非 VIP 客人进入 VIP 帐篷,他做得很好,只是不理解他完全无视挡住 VIP 客人视线的顾客。
负责沟通和/或客户体验的人需要被替换,或者至少接受有关如何做得更好的培训。