点评:Booked for afternoon tea, as a family celebration for my birthday and coinciding with a visit from uk of our daughter and son in law. Made enquiries online about items shown on an up to date menu, which none of the four of us would eat, and enquired about possible substitutions. This was agreed. Further emails confirming all details sent and received. Came the day, we unfortunately did not receive the agreed substitutions, the chef had left for the day, nothing could be done. Huge disappointment, celebration somewhat spoiled. Other aspects of the afternoon tea were also disappointing, scones overcooked and really small,jam very runny, additional ingredient in sandwich, not advised. The waiting staff were extremely apologetic, nothing was their fault though, as we explained.
Fast forward, I paid in full, emailed the cafe manager, detailing the happenings, asking for explanation. Eventually we reached a conclusion, and I was offered a partial refund, which I accepted. It would appear that the communication lines between staff broke down, causing the issues which we encountered. Truthfully feel that Ireland do not "do" afternoon tea very well, could certainly learn from other countries. Value for money? Sorry, no. Table servers, polite, friendly. Overall, issue was resolved within days of complaint, so thumbs up there. Moral, if you will eat anything and do not care how much it costs, then you may enjoy the experience . Be prepared.
翻译:预订了下午茶,作为我生日的家庭庆祝活动,恰逢我们的女儿和女婿从英国来访。在线查询最新菜单上显示的菜品,我们四个人都不会吃,并询问可能的替代品。同意了。进一步的电子邮件确认了所有发送和接收的详细信息。到了那天,我们不幸没有收到商定的替代品,厨师已经离开了,什么也做不了。非常失望,庆祝活动有点被破坏了。下午茶的其他方面也令人失望,烤饼烤得太熟了,而且很小,果酱很稀,三明治里加了不建议的配料。服务员非常抱歉,不过正如我们所解释的那样,这不是他们的错。
很快,我全额付款,给咖啡馆经理发了电子邮件,详细说明了发生的事情,要求解释。最终我们达成了一致,他们向我提供了部分退款,我接受了。看来是员工之间的沟通渠道中断了,导致了我们遇到的问题。说实话,我觉得爱尔兰下午茶“做得”不太好,肯定可以向其他国家学习。物有所值吗?对不起,不。餐桌服务员礼貌、友好。总的来说,问题在投诉后几天内就得到了解决,所以值得称赞。寓意是,如果你愿意吃任何东西,不在乎花多少钱,那么你可能会享受这种体验。做好准备。