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Tom W
Very modern and scenic, poor service
Termali Salini & Spa Locarno的点评
点评：The facility was clean, picturesque, not too crowded for a Monday visit. We stayed for over 3 hours. The service needs lots of work. We asked a staff member of we could get the sugar scrub for the Turkish bath and she said there was a container available at the entrance. Once inside, another staff member started yelling at my wife in Italian in front of a dozen guests. We said we did not understand and she was unrelenting. We had to leave, embarrassed and confused. Later, the same individual suddenly showed up and started directing people loudly in the sauna. Pointing her finger at people and yelling at times. Half the people (Swiss, German, American, Spaniards) did not understand and were confused. Looking back, I think she was trying to clear the space for a special session. It made no sense at the time and felt very awkward, esp with no clothing allowed in that area.
People pay a high price for a luxury experience that is meant to be stress free. That is the purpose. This particular staff member pretty much ruined our experience by causing stress, confusion and public embarrassment. If you are dealing with the public that is international, then be qualified by being courteous, speak the languages or use quiet methods (signs) to communicate. It's not a lot to ask for.
People pay a high price for a luxury experience that is meant to be stress free. That is the purpose. This particular staff member pretty much ruined our experience by causing stress, confusion and public embarrassment. If you are dealing with the public that is international, then be qualified by being courteous, speak the languages or use quiet methods (signs) to communicate. It's not a lot to ask for.
翻译：这家店干净整洁，环境优美，周一去人也不多。我们待了三个多小时。但是服务真的需要改进。我们问一位工作人员能不能提供土耳其浴用的糖磨砂膏，她说入口处有容器。进去之后，另一位工作人员当着十几位客人的面，用意大利语对我妻子大声呵斥。我们说听不懂，但她依然不依不饶。我们尴尬又困惑地离开了。后来，同一个人突然出现，开始在桑拿房里大声指挥别人。她指着别人，时不时地大声喊叫。一半的人（瑞士人、德国人、美国人、西班牙人）都听不懂，一脸茫然。现在回想起来，我觉得她可能是想腾出空间，准备举办一个特别活动。当时我们完全不明白，感觉非常尴尬，尤其是在那个区域是不允许穿衣服的。
人们花高价是为了享受一次轻松无压力的奢华体验。这才是它的目的。这位工作人员的行为几乎毁了我们的体验，他造成了压力、混乱和当众尴尬。如果你要接待国际游客，那么至少应该具备相应的素质，比如礼貌待人、会说当地语言，或者使用一些简单的沟通方式（比如手势）。这要求并不过分。
人们花高价是为了享受一次轻松无压力的奢华体验。这才是它的目的。这位工作人员的行为几乎毁了我们的体验，他造成了压力、混乱和当众尴尬。如果你要接待国际游客，那么至少应该具备相应的素质，比如礼貌待人、会说当地语言，或者使用一些简单的沟通方式（比如手势）。这要求并不过分。
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