下载App
资质规则
旅行
账户
Tripadvisor用户
🚨 PUBLIC SAFETY WARNING – uSHAKA MARINE WORLD, DURBAN
U Shaka Marine World的点评
点评：🚨 PUBLIC SAFETY WARNING – uSHAKA MARINE WORLD, DURBAN
I am sharing my experience because I believe the public, visitors and Durban Tourism need to be aware of what happened to me.
On Saturday, 25 July 2026, at approximately 3:30 PM, I was robbed of my iPhone 17 Pro Max at the public pick-up and drop-off area at uShaka Marine World, Durban.
This happened at a particularly busy time of the day, when people were leaving the attraction, waiting for Ubers and other transport, and gathering around the pick-up/drop-off zone.
After I was robbed, I walked back to the area and desperately asked the security personnel for help. I was extremely distressed and was calling and screaming for assistance.
What has stayed with me most is that, when I asked the security personnel for help, I felt that my situation was not taken seriously. A security officer simply smiled at me while I was asking for assistance. As someone who had just been robbed, I found this extremely upsetting.
The security company involved is Vusa Isizwe Security. I have also been communicating with Mr M Zondi from Vusa Isizwe Security regarding this matter.
I have also been communicating with Mr JP Kriel, the Security and Parking Manager at uShaka Marine World, regarding the incident.
There is also video/CCTV footage available from the area, which I believe should be properly reviewed to establish exactly what happened, what was visible at the time, and how the security response unfolded.
There were also many children and families in the area at the time. This makes the situation particularly concerning because a criminal incident in a busy public area could potentially expose other visitors, including children, to danger.
I understand that security cannot prevent every theft from happening. However, when a visitor has just been robbed, is visibly distressed and is actively asking security for help, I believe there should be an immediate and appropriate response.
🚨 DURBAN TOURISM NEEDS TO KNOW ABOUT THIS
I believe Durban Tourism should be made aware of this incident.
uShaka Marine World is a major tourist attraction visited by people from South Africa and around the world. Visitors should be able to feel reasonably safe when visiting a major tourist destination, particularly in busy areas where people are waiting for transport.
This is not only about my stolen iPhone 17 Pro Max.
It is about visitor safety, security response, accountability and the reputation of Durban as a tourist destination.
People from other provinces and other countries come to Durban expecting to enjoy our attractions. When a visitor is robbed and then feels that their request for assistance is not taken seriously, this can negatively affect their experience and their perception of Durban.
📌 INCIDENT DETAILS
Date: 25 July 2026
Approximate time: 3:30 PM
Location: uShaka Marine World public pick-up/drop-off area, Durban
Stolen item: iPhone 17 Pro Max
SAPS Case Number: 161/7/2026
Security company: Vusa Isizwe Security
Mr M Zondi: Vusa Isizwe Security
Mr JP Kriel: Security and Parking Manager, uShaka Marine World
I am speaking to the relevant people regarding this matter and have raised my concerns about what happened.
I believe the available CCTV/video footage should be reviewed, and that the security response should be properly assessed.
I am sharing my experience so that other visitors can remain vigilant, protect their belongings and be particularly careful in busy pick-up and drop-off areas.
The question I believe needs to be answered is:
If a visitor is robbed at a busy tourist attraction, walks back asking security for help, is visibly distressed and is screaming for assistance, what should that visitor reasonably expect from the security personnel on duty?
And with so many children, families and touristspresent, how quickly could a situation like this potentially become more serious?
I believe uShaka Marine World, Vusa Isizwe Security and Durban Tourism should take these concerns seriously.
This is about awareness, accountability and making Durban a safer and more welcoming destination for everyone — including visitors from other provinces and international tourists.
#DurbanTourism #uShakaMarineWorld #Durban #VusaIsizweSecurity #VisitorSafety #TouristSafety #PublicSafety #SecurityAwareness #DurbanSafety #SouthAfricaTourism #FamilySafety #iPhone17ProMax
I am sharing my experience because I believe the public, visitors and Durban Tourism need to be aware of what happened to me.
On Saturday, 25 July 2026, at approximately 3:30 PM, I was robbed of my iPhone 17 Pro Max at the public pick-up and drop-off area at uShaka Marine World, Durban.
This happened at a particularly busy time of the day, when people were leaving the attraction, waiting for Ubers and other transport, and gathering around the pick-up/drop-off zone.
After I was robbed, I walked back to the area and desperately asked the security personnel for help. I was extremely distressed and was calling and screaming for assistance.
What has stayed with me most is that, when I asked the security personnel for help, I felt that my situation was not taken seriously. A security officer simply smiled at me while I was asking for assistance. As someone who had just been robbed, I found this extremely upsetting.
The security company involved is Vusa Isizwe Security. I have also been communicating with Mr M Zondi from Vusa Isizwe Security regarding this matter.
I have also been communicating with Mr JP Kriel, the Security and Parking Manager at uShaka Marine World, regarding the incident.
There is also video/CCTV footage available from the area, which I believe should be properly reviewed to establish exactly what happened, what was visible at the time, and how the security response unfolded.
There were also many children and families in the area at the time. This makes the situation particularly concerning because a criminal incident in a busy public area could potentially expose other visitors, including children, to danger.
I understand that security cannot prevent every theft from happening. However, when a visitor has just been robbed, is visibly distressed and is actively asking security for help, I believe there should be an immediate and appropriate response.
🚨 DURBAN TOURISM NEEDS TO KNOW ABOUT THIS
I believe Durban Tourism should be made aware of this incident.
uShaka Marine World is a major tourist attraction visited by people from South Africa and around the world. Visitors should be able to feel reasonably safe when visiting a major tourist destination, particularly in busy areas where people are waiting for transport.
This is not only about my stolen iPhone 17 Pro Max.
It is about visitor safety, security response, accountability and the reputation of Durban as a tourist destination.
People from other provinces and other countries come to Durban expecting to enjoy our attractions. When a visitor is robbed and then feels that their request for assistance is not taken seriously, this can negatively affect their experience and their perception of Durban.
📌 INCIDENT DETAILS
Date: 25 July 2026
Approximate time: 3:30 PM
Location: uShaka Marine World public pick-up/drop-off area, Durban
Stolen item: iPhone 17 Pro Max
SAPS Case Number: 161/7/2026
Security company: Vusa Isizwe Security
Mr M Zondi: Vusa Isizwe Security
Mr JP Kriel: Security and Parking Manager, uShaka Marine World
I am speaking to the relevant people regarding this matter and have raised my concerns about what happened.
I believe the available CCTV/video footage should be reviewed, and that the security response should be properly assessed.
I am sharing my experience so that other visitors can remain vigilant, protect their belongings and be particularly careful in busy pick-up and drop-off areas.
The question I believe needs to be answered is:
If a visitor is robbed at a busy tourist attraction, walks back asking security for help, is visibly distressed and is screaming for assistance, what should that visitor reasonably expect from the security personnel on duty?
And with so many children, families and touristspresent, how quickly could a situation like this potentially become more serious?
I believe uShaka Marine World, Vusa Isizwe Security and Durban Tourism should take these concerns seriously.
This is about awareness, accountability and making Durban a safer and more welcoming destination for everyone — including visitors from other provinces and international tourists.
#DurbanTourism #uShakaMarineWorld #Durban #VusaIsizweSecurity #VisitorSafety #TouristSafety #PublicSafety #SecurityAwareness #DurbanSafety #SouthAfricaTourism #FamilySafety #iPhone17ProMax
翻译：🚨 公共安全警示 – 德班乌沙卡海洋世界
我分享这段经历，是因为我认为公众、游客以及德班旅游局都应了解我所遭遇的情况。
2026年7月25日星期六下午3点30分左右，我在德班乌沙卡海洋世界的公共上下客区遭人抢走了我的iPhone 17 Pro Max。
当时正值一天中人流最密集的时段，许多人正离开景区，等待优步或其他交通工具。人们聚集在接送区周围。
遭抢之后，我走回该区域，急切地向安保人员求助。我当时极度痛苦，一边打电话一边大声呼救。
最让我难以忘怀的是，当我向安保人员求助时，我感觉他们并没有把我的情况当回事。我请求帮助时，一名安保人员只是对我微笑。作为一个刚刚遭抢的人，。我觉得这件事极其令人不安。
涉事的安保公司是Vusa Isizwe Security。关于此事，我也一直在与Vusa Isizwe Security的M·宗迪先生保持沟通。
关于这起事件，我还与乌沙卡海洋世界的安保及停车事务经理JP·克里尔先生进行了联系。
该区域也有视频/监控录像可供查阅，我认为应当仔细审查这些录像，以查明到底发生了什么、当时能看到什么情况。以及安保响应是如何展开的。
当时，该区域还有许多儿童和家庭。这使得情况尤为令人担忧，因为在人流量大的公共区域发生犯罪事件，可能会使包括儿童在内的其他游客陷入危险之中。
我明白安保人员无法防止每一起盗窃案发生。然而，当一名游客刚刚遭遇抢劫，显得极为痛苦，并且正在主动向安保人员求助时，。我认为应当立即采取适当的应对措施。
🚨 德班旅游局需要知晓此事
我认为德班旅游局理应了解这一事件。
乌沙卡海洋世界是一个深受南非及世界各地游客青睐的重要旅游景点。游客们理应能在这样的大型旅游胜地感到相对安全，尤其是在人群聚集、大家都在等候交通工具的区域。
这件事并不仅仅关乎我丢失的那部iPhone 17 Pro Max。这关系到游客的安全、应急响应机制、责任担当以及德班作为旅游目的地的声誉。
其他省份乃至其他国家的游客来到德班，期望能尽情享受这里的旅游景点。如果游客遭遇抢劫后，又觉得自己寻求帮助的请求未被重视，这将会对其旅行体验以及对德班的印象产生负面影响。📌 事件详情
日期：2026年7月25日
大致时间：下午3点30分
地点：德班，乌沙卡海洋世界公共接送区
失窃物品：iPhone 17 Pro Max
南非警察局案件编号：161/7/2026
安保公司：Vusa Isizwe Security
M·宗迪先生：Vusa Isizwe Security员工
JP·克里尔先生：乌沙卡海洋世界安保与停车场经理
我正在与相关人员沟通此事，并已就所发生的情况表达了我的担忧。我认为应当查阅现有的闭路电视/视频录像，并对安保响应措施作出妥善评估。
我分享自己的经历，是希望其他游客能够保持警惕，保护好个人财物，尤其在人群密集的上下客区域要格外小心。
我认为需要解答的问题是：
如果游客在游客众多的景点遭遇抢劫，随后返回并向安保人员求助，此时他显然处于极度惊慌状态且大声呼救，那么……那位游客有理由期望值班保安人员做到什么呢？
在有这么多儿童、家庭和游客在场的情况下，这种情况有可能多快变得愈发严重呢？
我认为乌沙卡海洋世界、Vusa Isizwe安保公司以及德班旅游局应当认真对待这些担忧。
这关乎意识问题。确保责任落实，让德班成为对所有人而言都更加安全且友好的旅游目的地——包括来自其他省份的游客以及国际旅客。
#德班旅游 #乌沙卡海洋世界 #德班 #VusaIsizwe安保服务 #游客安全 #旅游安全 #公共安全 #安全意识 #德班安全 #南非旅游 #家庭安全 #iPhone17ProMax
我分享这段经历，是因为我认为公众、游客以及德班旅游局都应了解我所遭遇的情况。
2026年7月25日星期六下午3点30分左右，我在德班乌沙卡海洋世界的公共上下客区遭人抢走了我的iPhone 17 Pro Max。
当时正值一天中人流最密集的时段，许多人正离开景区，等待优步或其他交通工具。人们聚集在接送区周围。
遭抢之后，我走回该区域，急切地向安保人员求助。我当时极度痛苦，一边打电话一边大声呼救。
最让我难以忘怀的是，当我向安保人员求助时，我感觉他们并没有把我的情况当回事。我请求帮助时，一名安保人员只是对我微笑。作为一个刚刚遭抢的人，。我觉得这件事极其令人不安。
涉事的安保公司是Vusa Isizwe Security。关于此事，我也一直在与Vusa Isizwe Security的M·宗迪先生保持沟通。
关于这起事件，我还与乌沙卡海洋世界的安保及停车事务经理JP·克里尔先生进行了联系。
该区域也有视频/监控录像可供查阅，我认为应当仔细审查这些录像，以查明到底发生了什么、当时能看到什么情况。以及安保响应是如何展开的。
当时，该区域还有许多儿童和家庭。这使得情况尤为令人担忧，因为在人流量大的公共区域发生犯罪事件，可能会使包括儿童在内的其他游客陷入危险之中。
我明白安保人员无法防止每一起盗窃案发生。然而，当一名游客刚刚遭遇抢劫，显得极为痛苦，并且正在主动向安保人员求助时，。我认为应当立即采取适当的应对措施。
🚨 德班旅游局需要知晓此事
我认为德班旅游局理应了解这一事件。
乌沙卡海洋世界是一个深受南非及世界各地游客青睐的重要旅游景点。游客们理应能在这样的大型旅游胜地感到相对安全，尤其是在人群聚集、大家都在等候交通工具的区域。
这件事并不仅仅关乎我丢失的那部iPhone 17 Pro Max。这关系到游客的安全、应急响应机制、责任担当以及德班作为旅游目的地的声誉。
其他省份乃至其他国家的游客来到德班，期望能尽情享受这里的旅游景点。如果游客遭遇抢劫后，又觉得自己寻求帮助的请求未被重视，这将会对其旅行体验以及对德班的印象产生负面影响。📌 事件详情
日期：2026年7月25日
大致时间：下午3点30分
地点：德班，乌沙卡海洋世界公共接送区
失窃物品：iPhone 17 Pro Max
南非警察局案件编号：161/7/2026
安保公司：Vusa Isizwe Security
M·宗迪先生：Vusa Isizwe Security员工
JP·克里尔先生：乌沙卡海洋世界安保与停车场经理
我正在与相关人员沟通此事，并已就所发生的情况表达了我的担忧。我认为应当查阅现有的闭路电视/视频录像，并对安保响应措施作出妥善评估。
我分享自己的经历，是希望其他游客能够保持警惕，保护好个人财物，尤其在人群密集的上下客区域要格外小心。
我认为需要解答的问题是：
如果游客在游客众多的景点遭遇抢劫，随后返回并向安保人员求助，此时他显然处于极度惊慌状态且大声呼救，那么……那位游客有理由期望值班保安人员做到什么呢？
在有这么多儿童、家庭和游客在场的情况下，这种情况有可能多快变得愈发严重呢？
我认为乌沙卡海洋世界、Vusa Isizwe安保公司以及德班旅游局应当认真对待这些担忧。
这关乎意识问题。确保责任落实，让德班成为对所有人而言都更加安全且友好的旅游目的地——包括来自其他省份的游客以及国际旅客。
#德班旅游 #乌沙卡海洋世界 #德班 #VusaIsizwe安保服务 #游客安全 #旅游安全 #公共安全 #安全意识 #德班安全 #南非旅游 #家庭安全 #iPhone17ProMax
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
