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Laurence P
Never have I ever! Absolute worst experience.
The Cook Shop的点评
点评：Absolutely insane experience. I brought back a defective product to the store — a pair of $200 salt & pepper mills I had purchased there about two weeks ago. I had just unwrapped them and filled them the day before, only to discover that the surfaces on the bottoms were literally disintegrating.
The young woman behind the counter remembered me from when I bought them. She asked me to step to the side while she spoke to the manager because, she stated, “these didn’t leave the store in this condition.” I said, “Okay…,” and stepped aside to look at some other things while I waited.
The manager comes out and asks if he can help me but he said it with a seriously angry and ugly tone. I say “I bought these awesome salt and pepper mills here a couple of weeks ago, and I just opened them and discovered they’re disintegrating. Look.”
He launches into me that these products did not leave the store in the condition I was returning them in and accuses me of letting them sit in water or otherwise intentionally damaging them. I asked him, “Do you really think I’m lying?” He said, “Yes. You must be.”
I asked why on earth he was taking this aggressive position with me? This is insane…He tells me I was aggressive with the cashier. I said, “I was??? OMG. I had literally said hello, showed her the mills and explained that I was SAD because I had just unpacked them and they were falling apart.” She then told the manager with complete hostility that this was not how they left the store. Now these two are beyond hostile. Plus at the time I bought them, this same PERSON proudly told me they had a lifetime guarantee. It had been TWO WEEKS. Then this guy looks me up me up and triumphantly announces: “IT’S BEEN ALMOST 30 DAYS.”
I’m like… okay….I wasn’t even asking for a refund at that point. I was bringing them back because they were defective and trying to figure out what the hell to do about it. Also… 30 days is not a lifetime.
And then things somehow got even crazier. The young woman IS BEYOND nasty and rude. She reaches for the phone and tells me to leave the store and gets right in my face like I’m a threat to her.
I may have said something unkind at that point — BUT I WAS PROVOKED and for that, I will concede that I probably could have chosen better words. 😂
Then a truly awful terribly horrible angry woman who I believe was the spouse of the truly awful terribly horrible angry man comes out from behind the counter and suddenly ALL THREE OF THEM ARE YELLING AT ME TO LEAVE. They literally ganged up on me like the mean girls in a middle-school cafeteria. I felt like a trapped rat. And all of this… OVER A SALT AND PEPPER MILL.
I was not ready to leave because I’m thinking how can I fix this problem? How can I turn this around. The woman was apoplectic and was shaking and yelling finally managed to yell that they would tell any customer that defective products had to be handled through the manufacturer. I said, “Okay. I hear you. That makes sense. BUT WHY ARE YOU ALL BEING SO NASTY? This is retail you must have people coming in asking you about defective products from time to time this can’t be your first?” She said: “Because you’re upsetting everyone.”
I said: “I’M upsetting everyone?! Good lord. Imagine this family’s Thanksgiving dinner.”
Now the whole store was involved. I had no choice but to leave and walked out thinking, I am a normal person. What the hell just happened? I have never experienced anything quite like it.
Absolute worst customer service experience I’ve ever had. I’m not saying you shouldn’t shop there. I am sharing my story because I was mistreated and neither heard nor cared for by the owners of a business that earn their living from good people who deserve better. Plus they should read about themselves and be ashamed. PS the lifetime guarantee is only on the mechanisms so the shop owners were even lying about that. See the pics and imagine what would you do?!!!
The young woman behind the counter remembered me from when I bought them. She asked me to step to the side while she spoke to the manager because, she stated, “these didn’t leave the store in this condition.” I said, “Okay…,” and stepped aside to look at some other things while I waited.
The manager comes out and asks if he can help me but he said it with a seriously angry and ugly tone. I say “I bought these awesome salt and pepper mills here a couple of weeks ago, and I just opened them and discovered they’re disintegrating. Look.”
He launches into me that these products did not leave the store in the condition I was returning them in and accuses me of letting them sit in water or otherwise intentionally damaging them. I asked him, “Do you really think I’m lying?” He said, “Yes. You must be.”
I asked why on earth he was taking this aggressive position with me? This is insane…He tells me I was aggressive with the cashier. I said, “I was??? OMG. I had literally said hello, showed her the mills and explained that I was SAD because I had just unpacked them and they were falling apart.” She then told the manager with complete hostility that this was not how they left the store. Now these two are beyond hostile. Plus at the time I bought them, this same PERSON proudly told me they had a lifetime guarantee. It had been TWO WEEKS. Then this guy looks me up me up and triumphantly announces: “IT’S BEEN ALMOST 30 DAYS.”
I’m like… okay….I wasn’t even asking for a refund at that point. I was bringing them back because they were defective and trying to figure out what the hell to do about it. Also… 30 days is not a lifetime.
And then things somehow got even crazier. The young woman IS BEYOND nasty and rude. She reaches for the phone and tells me to leave the store and gets right in my face like I’m a threat to her.
I may have said something unkind at that point — BUT I WAS PROVOKED and for that, I will concede that I probably could have chosen better words. 😂
Then a truly awful terribly horrible angry woman who I believe was the spouse of the truly awful terribly horrible angry man comes out from behind the counter and suddenly ALL THREE OF THEM ARE YELLING AT ME TO LEAVE. They literally ganged up on me like the mean girls in a middle-school cafeteria. I felt like a trapped rat. And all of this… OVER A SALT AND PEPPER MILL.
I was not ready to leave because I’m thinking how can I fix this problem? How can I turn this around. The woman was apoplectic and was shaking and yelling finally managed to yell that they would tell any customer that defective products had to be handled through the manufacturer. I said, “Okay. I hear you. That makes sense. BUT WHY ARE YOU ALL BEING SO NASTY? This is retail you must have people coming in asking you about defective products from time to time this can’t be your first?” She said: “Because you’re upsetting everyone.”
I said: “I’M upsetting everyone?! Good lord. Imagine this family’s Thanksgiving dinner.”
Now the whole store was involved. I had no choice but to leave and walked out thinking, I am a normal person. What the hell just happened? I have never experienced anything quite like it.
Absolute worst customer service experience I’ve ever had. I’m not saying you shouldn’t shop there. I am sharing my story because I was mistreated and neither heard nor cared for by the owners of a business that earn their living from good people who deserve better. Plus they should read about themselves and be ashamed. PS the lifetime guarantee is only on the mechanisms so the shop owners were even lying about that. See the pics and imagine what would you do?!!!
翻译：绝对不可思议的体验。我把一件有缺陷的商品带回了商店——那是一对我大约两周前在那里购买的、价值200美元的盐和胡椒研磨器。前一天我才拆开包装并装满调料，结果却发现底部的表面竟然开始剥落了。
柜台后的那位年轻女店员还记得我买下它们时的样子。她让我到一边等候，自己则去和经理商量，她说：“因为……”“这些东西不可能是以这种状态从店里出来的。”我说：“好吧……”然后退到一旁去看看别的商品，同时等待。
经理走了出来，问我是否需要帮助，但他说话的语气极其愤怒且难听。我说：“几周前我在这里买了这几台超棒的盐胡椒研磨器，刚打开使用就发现它们开始散架了。您看看。”他冲我大喊，说这些产品在我退回时的状态并非如此，还指责我让它们泡在水里，或者故意损坏它们。我问他：“你真的认为我在撒谎吗？”他回答：“是的，你肯定在撒谎。”
我问他究竟为什么要对我采取这种强硬的态度？这太荒谬了……他居然说我对待收银员很粗鲁。我说：“我？？？天哪，我当时只是打了个招呼而已。”“她给那个人看了那些磨刀器，还解释说我很难过，因为我刚把它们拆包装，它们就开始散架了。”随后，她带着满腔敌意对经理说，东西绝不是以这种状态离开店的。现在这两个人简直恨不得要大打出手了。另外，我买下它们的时候，就是同一个人得意洋洋地告诉我这些磨刀器有终身保修服务。可才过了两周啊。接着这家伙查到我的信息后，得意洋洋地宣布：“现在都快30天了哦。”
我只能说……好吧……当时我甚至都没要求退款。我把商品退回去是因为它们有瑕疵，我只是想弄清楚到底该怎么办。另外……30天也算不上一辈子吧。
随后事情变得越发离谱了。那个年轻女子极其恶劣且无礼。她一把抓起电话，命令我离开商店，还直接凑到我面前，好像我会对她构成威胁似的。
那时我可能说了些不客气的话——但我确实是被激怒了，为此……我承认，我或许本可以选用更恰当的词汇。😂
接着，一个极其可恶、糟糕透顶又脾气暴躁的女人——我觉得她就是那个同样极其可恶、糟糕透顶又脾气暴躁的男人的妻子——从柜台后面走了出来。瞬间，他们三个人都冲着我大喊，让我离开。他们简直就像中学食堂里那些霸凌别人的坏女孩一样联合起来对付我。我当时感觉自己就像一只困住的老鼠。而这一切……都只是因为一个盐和胡椒瓶而已。我还没准备好离开，因为我在想：要怎么解决这个问题呢？要怎么扭转局面呢？那位女士气得发狂，浑身发抖，大声喊叫，最后终于喊出：他们会告诉所有顾客，有缺陷的产品必须由制造商来处理。我说：“好的，我明白了。有道理。”“可是为什么你们都这么刻薄呢？这可是零售业啊，肯定时不时会有人来询问有关有瑕疵的产品的事，这肯定不是第一次了吧？”她答道：“因为你在惹恼所有人。”
我说：“我惹恼了所有人？！天哪。想象一下这家人过感恩节时的情景吧。”
这时，整个店里的员工都掺和进来了。我别无选择，只能离开。我一边走出店门一边想：我是个正常人啊。到底发生了什么？我从来没遇到过这种事。这是我经历过的最糟糕的客户服务体验。我并不是说你不该去那里购物。我分享我的经历只是因为我受到了不公正的对待——这家店的老板既不听我的诉求，也根本不在乎我。他们靠着那些理应得到更好对待的好人来谋生，却如此待人。他们真该看看自己的所作所为并感到羞愧。附言：所谓的“终身保修”其实只适用于产品的机械部件，所以店主们连这一点也在撒谎。看看这些图片吧，想想换做是你会怎么做？！！
柜台后的那位年轻女店员还记得我买下它们时的样子。她让我到一边等候，自己则去和经理商量，她说：“因为……”“这些东西不可能是以这种状态从店里出来的。”我说：“好吧……”然后退到一旁去看看别的商品，同时等待。
经理走了出来，问我是否需要帮助，但他说话的语气极其愤怒且难听。我说：“几周前我在这里买了这几台超棒的盐胡椒研磨器，刚打开使用就发现它们开始散架了。您看看。”他冲我大喊，说这些产品在我退回时的状态并非如此，还指责我让它们泡在水里，或者故意损坏它们。我问他：“你真的认为我在撒谎吗？”他回答：“是的，你肯定在撒谎。”
我问他究竟为什么要对我采取这种强硬的态度？这太荒谬了……他居然说我对待收银员很粗鲁。我说：“我？？？天哪，我当时只是打了个招呼而已。”“她给那个人看了那些磨刀器，还解释说我很难过，因为我刚把它们拆包装，它们就开始散架了。”随后，她带着满腔敌意对经理说，东西绝不是以这种状态离开店的。现在这两个人简直恨不得要大打出手了。另外，我买下它们的时候，就是同一个人得意洋洋地告诉我这些磨刀器有终身保修服务。可才过了两周啊。接着这家伙查到我的信息后，得意洋洋地宣布：“现在都快30天了哦。”
我只能说……好吧……当时我甚至都没要求退款。我把商品退回去是因为它们有瑕疵，我只是想弄清楚到底该怎么办。另外……30天也算不上一辈子吧。
随后事情变得越发离谱了。那个年轻女子极其恶劣且无礼。她一把抓起电话，命令我离开商店，还直接凑到我面前，好像我会对她构成威胁似的。
那时我可能说了些不客气的话——但我确实是被激怒了，为此……我承认，我或许本可以选用更恰当的词汇。😂
接着，一个极其可恶、糟糕透顶又脾气暴躁的女人——我觉得她就是那个同样极其可恶、糟糕透顶又脾气暴躁的男人的妻子——从柜台后面走了出来。瞬间，他们三个人都冲着我大喊，让我离开。他们简直就像中学食堂里那些霸凌别人的坏女孩一样联合起来对付我。我当时感觉自己就像一只困住的老鼠。而这一切……都只是因为一个盐和胡椒瓶而已。我还没准备好离开，因为我在想：要怎么解决这个问题呢？要怎么扭转局面呢？那位女士气得发狂，浑身发抖，大声喊叫，最后终于喊出：他们会告诉所有顾客，有缺陷的产品必须由制造商来处理。我说：“好的，我明白了。有道理。”“可是为什么你们都这么刻薄呢？这可是零售业啊，肯定时不时会有人来询问有关有瑕疵的产品的事，这肯定不是第一次了吧？”她答道：“因为你在惹恼所有人。”
我说：“我惹恼了所有人？！天哪。想象一下这家人过感恩节时的情景吧。”
这时，整个店里的员工都掺和进来了。我别无选择，只能离开。我一边走出店门一边想：我是个正常人啊。到底发生了什么？我从来没遇到过这种事。这是我经历过的最糟糕的客户服务体验。我并不是说你不该去那里购物。我分享我的经历只是因为我受到了不公正的对待——这家店的老板既不听我的诉求，也根本不在乎我。他们靠着那些理应得到更好对待的好人来谋生，却如此待人。他们真该看看自己的所作所为并感到羞愧。附言：所谓的“终身保修”其实只适用于产品的机械部件，所以店主们连这一点也在撒谎。看看这些图片吧，想想换做是你会怎么做？！！
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