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Laurence P
Salt and PepperGate I can’t even….
The Cook Shop的点评
点评：Insane. Absolutely insane experience. I brought back a defective product to the store — a pair of $200 salt and pepper mills I had purchased there about two weeks ago. I had just unwrapped them and filled them the day before, only to discover that the surfaces on the bottoms were literally disintegrating. The young woman behind the counter was actually very nice. She even remembered me from when I bought them. She asked me to step to the side while she spoke to the manager because, apparently, “these didn’t leave the store in this condition.” I said, “Okay,” and stepped aside to look at some other things while I waited. I genuinely thought I had just had a perfectly normal, friendly interaction with her. I had absolutely no idea I was apparently the opening act for The Salt & Pepper Mill Hostage Crisis.
The manager comes out and asks if he can help me. I say, “Yes! I bought these awesome salt and pepper mills here a couple of weeks ago, and I just opened them and discovered they’re disintegrating. Look.”
This man immediately launches into me that these products did not leave the store in the condition I was returning them in and accuses me of letting them sit in water or otherwise intentionally damaging them. I’m thinking, What the actual f is happening?
I asked him why he was speaking to me in such an aggressive tone. I honestly couldn’t believe it. I said, “Do you really think I’m lying?” He said, “Yes You must be.”
At this point I’m like… WHY ARE WE DOING THIS? He tells me I was aggressive with the cashier. I said, “I was??? OMG I had literally said hello, showed her the mills and explained that I was SAD because I had just unpacked them and they were falling apart. She then told the manager that this was not how they left the store.
I’m sorry, but… WHY WOULD I DRIVE AN HOUR TO BRING BACK SOMETHING I HAD INTENTIONALLY DESTROYED? Especially when, at the time I bought them, thIS SAME PERSON proudly told me they had a LIFETIME GUARANTEE.
A lifetime guarantee. It had been TWO WEEKS. Then this guy looks me up and triumphantly announces: “IT’S BEEN ALMOST 30 DAYS.”
I’m like… okay? I wasn’t even asking for a refund at that point. I was bringing them back because they were defective and trying to figure out what the hell to do about it. Also… 30 days is not a lifetime.
And then things somehow got even crazier. The young woman IS BEYOND UPSET REACHES FOR THE PHONE AND tells me to leave the store and gets right in my face like I’m a terrorist. I’m standing there thinking, WHAT IS HAPPENING?
I may have said something unkind at that point — BUT I WAS PROVOKED and for that, I will concede that I probably could have chosen better words. 😂 But I still didn’t raise my voice or lose my cool. I was simply completely bewildered by what was happening.
Then an older woman comes out from behind the counter and suddenly ALL THREE OF THEM ARE YELLING AT ME TO LEAVE.
They literally ganged up on me like the mean girls in a middle-school cafeteria. I felt like a trapped rat.
And all of this… OVER A SALT AND PEPPER MILL.
They told me to leave or they were calling the police. I’m thinking, THE POLICE?! For what? Aggravated pepper grinding?!
Eventually the older woman, who was shaking and yelling, managed to tell me that they would tell any customer that defective products had to be handled directly with the manufacturer. I said, “Okay. I hear you. But why are you all so horrible? She said: “Because you’re upsetting everyone.”
I said: “I’M upsetting everyone?! Good lord. Imagine this family’s Thanksgiving dinner.”
At that point, the guy who runs the pottery shop next door apparently got called in as backup and walked me out. Now the whole store was involved.
And here’s the thing: he remembered me. I had bought a couple hundred dollars worth of stuff from him the same day I bought the mills. And unlike everyone else, he was just… normal. He was calm, understanding and completely reasonable.
Which honestly made the whole thing even more surreal.
I walked out thinking, I am a normal person. What the hell just happened? I have never experienced anything quite like it.
I loved those $200 salt and pepper mills.
Apparently, they come with a lifetime guarantee and a complimentary nervous breakdown.
Absolute worst customer service experience I’ve ever had. I’m not saying you shouldn’t shop there. I am sharing my story because I was mistreated and neither heard nor cared for by the owners of a business that earn their living from good people who deserve better. Plus these people should read about themselves, look in the mirror and be embarrassed with themselves. What a mess!!!!! Horrifying!!!!!
The manager comes out and asks if he can help me. I say, “Yes! I bought these awesome salt and pepper mills here a couple of weeks ago, and I just opened them and discovered they’re disintegrating. Look.”
This man immediately launches into me that these products did not leave the store in the condition I was returning them in and accuses me of letting them sit in water or otherwise intentionally damaging them. I’m thinking, What the actual f is happening?
I asked him why he was speaking to me in such an aggressive tone. I honestly couldn’t believe it. I said, “Do you really think I’m lying?” He said, “Yes You must be.”
At this point I’m like… WHY ARE WE DOING THIS? He tells me I was aggressive with the cashier. I said, “I was??? OMG I had literally said hello, showed her the mills and explained that I was SAD because I had just unpacked them and they were falling apart. She then told the manager that this was not how they left the store.
I’m sorry, but… WHY WOULD I DRIVE AN HOUR TO BRING BACK SOMETHING I HAD INTENTIONALLY DESTROYED? Especially when, at the time I bought them, thIS SAME PERSON proudly told me they had a LIFETIME GUARANTEE.
A lifetime guarantee. It had been TWO WEEKS. Then this guy looks me up and triumphantly announces: “IT’S BEEN ALMOST 30 DAYS.”
I’m like… okay? I wasn’t even asking for a refund at that point. I was bringing them back because they were defective and trying to figure out what the hell to do about it. Also… 30 days is not a lifetime.
And then things somehow got even crazier. The young woman IS BEYOND UPSET REACHES FOR THE PHONE AND tells me to leave the store and gets right in my face like I’m a terrorist. I’m standing there thinking, WHAT IS HAPPENING?
I may have said something unkind at that point — BUT I WAS PROVOKED and for that, I will concede that I probably could have chosen better words. 😂 But I still didn’t raise my voice or lose my cool. I was simply completely bewildered by what was happening.
Then an older woman comes out from behind the counter and suddenly ALL THREE OF THEM ARE YELLING AT ME TO LEAVE.
They literally ganged up on me like the mean girls in a middle-school cafeteria. I felt like a trapped rat.
And all of this… OVER A SALT AND PEPPER MILL.
They told me to leave or they were calling the police. I’m thinking, THE POLICE?! For what? Aggravated pepper grinding?!
Eventually the older woman, who was shaking and yelling, managed to tell me that they would tell any customer that defective products had to be handled directly with the manufacturer. I said, “Okay. I hear you. But why are you all so horrible? She said: “Because you’re upsetting everyone.”
I said: “I’M upsetting everyone?! Good lord. Imagine this family’s Thanksgiving dinner.”
At that point, the guy who runs the pottery shop next door apparently got called in as backup and walked me out. Now the whole store was involved.
And here’s the thing: he remembered me. I had bought a couple hundred dollars worth of stuff from him the same day I bought the mills. And unlike everyone else, he was just… normal. He was calm, understanding and completely reasonable.
Which honestly made the whole thing even more surreal.
I walked out thinking, I am a normal person. What the hell just happened? I have never experienced anything quite like it.
I loved those $200 salt and pepper mills.
Apparently, they come with a lifetime guarantee and a complimentary nervous breakdown.
Absolute worst customer service experience I’ve ever had. I’m not saying you shouldn’t shop there. I am sharing my story because I was mistreated and neither heard nor cared for by the owners of a business that earn their living from good people who deserve better. Plus these people should read about themselves, look in the mirror and be embarrassed with themselves. What a mess!!!!! Horrifying!!!!!
翻译：太离谱了。绝对是一次荒谬至极的经历。我把一件有瑕疵的商品带回了店里——那是两周前我在那里购买的、价值200美元的一对盐胡椒研磨器。前一天我刚拆开包装并装上盐和胡椒，结果发现底部的表面竟然开始剥落了。柜台后的那位年轻女店员真的非常友善，她甚至还记得我买下那对研磨器时的情景。她让我到一旁等候，自己则去和经理沟通，因为显然……“这些东西刚进店时可不是这个样子的。”我说：“好的。”然后退到一旁，边等待边看看别的东西。我真心觉得自己刚才和她进行了一次再正常不过、也很友好的交流。我完全没意识到，自己显然成了“盐胡椒磨 hostage危机”事件的“开场表演”。
经理走出来，问是否需要帮忙。我说：“是的！几周前我在这里买了这几款超棒的盐胡椒磨。”我刚打开它们，就发现它们正在碎裂。你们看。”
这个人立刻对我说，这些产品从店里卖出去时绝对不是我现在退回来的这种状态，还指责我让它们泡在水里，或者故意弄坏它们。我当时心想：到底怎么回事啊？
我问他为什么用这么充满敌意的语气跟我说话。说实话，我简直不敢相信。我说：“你真的觉得我在撒谎吗？”他回答道：“没错，你肯定在撒谎。”这时我就想……我们为什么要这么做呢？他说我对待收银员态度很强硬。我说：“我吗？？？天哪，我只不过打了个招呼，给她看了那些磨具，还解释说自己很难过，因为刚拆包就发现它们都快散架了。之后她还跟经理说，这些东西离开店铺时可不是这样的。”
不好意思，但是……我为什么要开车一小时去退回一件我故意弄坏的东西呢？尤其是在我购买它们的时候……就是同一个人，还得意洋洋地告诉我他们提供“终身保修”。
终身保修。可才过了两周而已。结果这家伙又来找我，兴冲冲地宣布：“现在都快30天了！”
我就想……好吧？那时我甚至都没要求退款。我把商品退回去只是因为它们有瑕疵，想弄清楚到底该咋处理。再说了……30天可算不上终身啊。
随后事情又莫名其妙地变得更加离谱了。那个年轻女子气得无法自抑，伸手去拿电话，命令我离开商店。她还凑到我面前，好像我是个恐怖分子似的。我站在那里心想：到底发生什么了？
那时我可能说了些不太礼貌的话——但我确实是被激怒了。为此我承认，或许我本可以选用更得体的措辞。😂 不过我始终没有提高嗓门，也没有失去冷静。我只是对眼前发生的一切完全摸不着头脑罢了。这时，一位年纪较大的女士从柜台后面走出来，顿时她们三个人都冲着我大喊，让我离开。
她们简直就像中学食堂里那些爱欺负人的坏女孩一样联合起来对付我。我感觉自己就像一只被困住的老鼠。
而这一切……就只是为了一个盐胡椒研磨器。
她们命令我离开，否则就报警。我心里想：报警？！就因为什么？因为过度研磨胡椒？！
最后，那个浑身发抖、大喊大叫的年长女士……他们勉强告诉我，他们会告知任何顾客：有缺陷的产品必须直接联系制造商处理。我说：“好吧，我明白了。但为什么你们都这么恶劣呢？”她回答：“因为你在惹怒所有人。”
我说：“我惹怒了所有人？！天哪，真不敢想象这一家人在感恩节晚餐时会是什么场面。”
就在那时，隔壁陶艺店的老板显然被叫来帮忙，他把我带了出去。此时，整个店铺的人全都卷入其中了。事情是这样的：他记住我了。就在我买下那些盐胡椒研磨器的同一天，我还从他那里买了价值几百美元的物品。与其他人不同，他就是……很正常。他冷静、善解人意，而且完全通情达理。
说实话，这反倒让整个事情显得更加不真实了。
我走出店门时心想：我是个正常人啊。刚才到底发生了什么？我从未经历过类似的事情。
我超喜欢那两百美元买的盐胡椒研磨器。
显然如此。它们附带终身保修服务，当然还有免费的“精神崩溃”服务。
这是我经历过的最糟糕的客户服务。我并不是说你不该去那里购物。我分享自己的经历，是因为我遭到了不公正对待——那家靠善待顾客谋生的商家，其老板们对我的诉求置若罔闻且漠不关心。这些人真该好好看看关于自己的评价，照照镜子，然后为自己感到羞愧吧。简直一团糟！！！太可怕了！！！
经理走出来，问是否需要帮忙。我说：“是的！几周前我在这里买了这几款超棒的盐胡椒磨。”我刚打开它们，就发现它们正在碎裂。你们看。”
这个人立刻对我说，这些产品从店里卖出去时绝对不是我现在退回来的这种状态，还指责我让它们泡在水里，或者故意弄坏它们。我当时心想：到底怎么回事啊？
我问他为什么用这么充满敌意的语气跟我说话。说实话，我简直不敢相信。我说：“你真的觉得我在撒谎吗？”他回答道：“没错，你肯定在撒谎。”这时我就想……我们为什么要这么做呢？他说我对待收银员态度很强硬。我说：“我吗？？？天哪，我只不过打了个招呼，给她看了那些磨具，还解释说自己很难过，因为刚拆包就发现它们都快散架了。之后她还跟经理说，这些东西离开店铺时可不是这样的。”
不好意思，但是……我为什么要开车一小时去退回一件我故意弄坏的东西呢？尤其是在我购买它们的时候……就是同一个人，还得意洋洋地告诉我他们提供“终身保修”。
终身保修。可才过了两周而已。结果这家伙又来找我，兴冲冲地宣布：“现在都快30天了！”
我就想……好吧？那时我甚至都没要求退款。我把商品退回去只是因为它们有瑕疵，想弄清楚到底该咋处理。再说了……30天可算不上终身啊。
随后事情又莫名其妙地变得更加离谱了。那个年轻女子气得无法自抑，伸手去拿电话，命令我离开商店。她还凑到我面前，好像我是个恐怖分子似的。我站在那里心想：到底发生什么了？
那时我可能说了些不太礼貌的话——但我确实是被激怒了。为此我承认，或许我本可以选用更得体的措辞。😂 不过我始终没有提高嗓门，也没有失去冷静。我只是对眼前发生的一切完全摸不着头脑罢了。这时，一位年纪较大的女士从柜台后面走出来，顿时她们三个人都冲着我大喊，让我离开。
她们简直就像中学食堂里那些爱欺负人的坏女孩一样联合起来对付我。我感觉自己就像一只被困住的老鼠。
而这一切……就只是为了一个盐胡椒研磨器。
她们命令我离开，否则就报警。我心里想：报警？！就因为什么？因为过度研磨胡椒？！
最后，那个浑身发抖、大喊大叫的年长女士……他们勉强告诉我，他们会告知任何顾客：有缺陷的产品必须直接联系制造商处理。我说：“好吧，我明白了。但为什么你们都这么恶劣呢？”她回答：“因为你在惹怒所有人。”
我说：“我惹怒了所有人？！天哪，真不敢想象这一家人在感恩节晚餐时会是什么场面。”
就在那时，隔壁陶艺店的老板显然被叫来帮忙，他把我带了出去。此时，整个店铺的人全都卷入其中了。事情是这样的：他记住我了。就在我买下那些盐胡椒研磨器的同一天，我还从他那里买了价值几百美元的物品。与其他人不同，他就是……很正常。他冷静、善解人意，而且完全通情达理。
说实话，这反倒让整个事情显得更加不真实了。
我走出店门时心想：我是个正常人啊。刚才到底发生了什么？我从未经历过类似的事情。
我超喜欢那两百美元买的盐胡椒研磨器。
显然如此。它们附带终身保修服务，当然还有免费的“精神崩溃”服务。
这是我经历过的最糟糕的客户服务。我并不是说你不该去那里购物。我分享自己的经历，是因为我遭到了不公正对待——那家靠善待顾客谋生的商家，其老板们对我的诉求置若罔闻且漠不关心。这些人真该好好看看关于自己的评价，照照镜子，然后为自己感到羞愧吧。简直一团糟！！！太可怕了！！！
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